Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,747 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,747 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class products and service will use again when required thanks Charlie Bisset”

Helpful Report

Posted 1 year ago

Thank you so much, Charles, for the 5 star rating you gave Ross Handling Ltd! We're very glad to hear that you've been satisfied with our products and services, so much so that you plan on using us again when necessary. It's customers like you who come back again and again that make our business possible, and we really appreciate it! Thank you!

Posted 1 year ago

“Always been happy with the service which has been spot on, had an issue with the last order when the bore of the plastic wheels are not parallel which meant they would not go onto the axle, Ross did their best to sort but rather than wait around I purchased a hand reamer to ream the bore of the wheels parallel and then they fitted perfect. probably made in China where tolerances can be anywhere from experience. Still will use Ross though but the hand reamer sorts any Chinese poor manufacturing.”

Helpful Report

Posted 1 year ago

Hi Christopher, Thank you so much for taking the time to leave the great review of our company, Ross Handling Ltd. We really appreciate it and we're so glad to hear that you had a great experience and were pleased with the services that we provided to you. At Ross Handling Ltd, we go out of our way to make sure that our customers are always satisfied and happy with their purchase. We are thrilled to hear that we hit the mark with you! If you ever have any questions or any difficulties, please don't hesitate to reach out. We would be more than happy to help. Thanks again for your review, Christopher. We look forward to helping you in the future!

Posted 1 year ago

“Looked at other makes. But chosen Ross as the short shifters are high quality”

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Posted 1 year ago

Thanks so much, Phil, for your 5-star rating of Ross Handling Ltd. We appreciate your loyalty and are pleased to hear you looked at other makes, but chose Ross due to the high quality of our short shifters. We look forward to more of your business in the future!

Posted 1 year ago

“Good service and high quality products.”

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Posted 1 year ago

Thank you so much, Noam, for your 5 star rating of Ross Handling Ltd. We appreciate your kind words about our good service and high quality products. We appreciate your loyalty as a repeat customer. We look forward to continuing to provide you with excellent customer service.

Posted 1 year ago

“Extremely efficient services.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd.! We are so pleased that you were able to benefit from our extremely efficient services.

Posted 1 year ago

“Garden tractor tubes/tyres not available in local stockists (made in Far East,) covid reduced output. Ross to the rescue, had stock, fair prices, delivered in 2 Days, brilliant service and top quality. My supplier for tyres in future!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, JOHN! We are thrilled to hear you found the Ross Handling Ltd delivery, pricing, and service to be top notch. Your positive feedback means a lot to us! We are so pleased to have been able to stay in stock and provide fast turnaround time even during the impact of Covid-19. We value your loyalty and appreciate you choosing Ross Handling Ltd as your preferred supplier for tires in the future!

Posted 1 year ago

“Easy to use website, good variety of products, pretty good technical information relating to products.”

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Posted 1 year ago

Thank you Sean for your 5 star rating for Ross Handling Ltd. We are delighted to know that you found our website easy to use, our products to have a good variety and our technical information to be pretty good! We really appreciate your loyalty and look forward to seeing you as a customer again soon!

Posted 1 year ago

“Placed an order for a set of Kendra mower tyres, although not in stock they were with me in about 4 days, very pleased. Sean Taylor Devon”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Ross Handling Ltd. We're delighted to hear that you were pleased with the service and speed of delivery of a set of Kendra mower tyres - especially that you chose to come back to us again! Thanks for your continued support.

Posted 1 year ago

“good service, prices.”

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Posted 1 year ago

Thank you for your 5 star rating of Ross Handling Ltd! We appreciate you as a loyal customer - thank you for recognizing our good service and prices!

Posted 1 year ago

“The antique brass castors arrived on time & were well packaged. My only criticism is that I had expected each castor to be accompanied by the three little side screws that the moulding has holes for.”

Helpful Report

Posted 1 year ago

Thank you so much for your great review of Ross Handling Ltd! We strive to provide the best customer service and we are glad you are seeing our efforts. We are always looking for ways to improve and make our customers happy. Please do not hesitate to reach out if you ever need any help. Thank you again for your kind words!

Posted 1 year ago

“We are still awaiting delivery of these. Apparently dpd are unable to find our building despite it being very prominent, well signed and the full address details are correct. I appreciate this is not down to you but we urgently require the castors and have tried every avenue available to us to enable dpd to deliver. When their vans drive past our building countless times a day, I am at a loss as to why they are unable to find us.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience, Deana. We regrettably apologize for the delay of delivery and not been able to meet up to your expectations. We are here to listen and serve to make sure everyone is satisfied rather than be disenchanted. To help us with this particular order, did you ever reached out to DPD (courier) to ask for their assistance in the delivery? Did they mention anything that might help make the delivery easier such as any special instruction or code? It would be very beneficial to give clear instructions in order for them to make it on time. We are sincerely sorry for the inconvenience this had caused and we want to assure you that we value your patronage. We hope we can look into this further and make sure your order arrives on time. We appreciate your feedback, Deana.

Posted 1 year ago

“Easy ordering, fast delivery with great communications along the way. The castors ordered were better than I thought. They were very good quality, did their job and look fantastic. I would use Ross again and recommend them to friends and family.”

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Posted 1 year ago

Thank you so much Ian for your 5 star rating! We are very pleased to hear that you had such a great experience ordering from us and that the castors were better than you expected. We are even more delighted to hear that you will be a returning customer, and that you would recommend us to friends and family. Your support means the world to us and we look forward to beginning our next journey with you. Thank you again!

Posted 1 year ago

“excellent service and delivery korum net handle adapter looked at a lot of tackle shops but were sold out but not here.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd, Shaun! We really appreciate your kind words about our excellent service, delivery and the Korum net handle adapter. It's great to know that you looked around at a lot of different tackle shops, but Ross Handling Ltd had the items you needed in stock. We are thrilled that you are a repeating customer, and we look forward to serving you again in the future.

Posted 1 year ago

“After 49 years, my 50-year-old Black & Decker Workmate (WM325) now has new feet. Purchased 8 x M8 x 50mm Rigid Adjustable Foot 38mm Dia. Two threads needed to be shortened and glued in, and two needed M8 nuts to lock into the leg hole. Perfect, thanks .....”

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Posted 1 year ago

Thank you Graeme for your 5 star rating of Ross Handling Ltd. It's always nice to hear from a returning customer, and we're glad to see that your 50 year-old Black & Decker Workmate is back in action with its new feet! We appreciate your loyalty and thank you for your business.

Posted 1 year ago

“Able to contact a person to check my requirement. Dispatched quickly and well packed. Would use again”

Helpful Report

Posted 1 year ago

Thank you so much, David, for your 5 star rating of Ross Handling Ltd. We really appreciate you being a returning customer and being satisfied with our services and products. We are glad you were able to easily contact us and that your delivery was dispatched quickly and well packed. We look forward to serving you again!

Posted 1 year ago

“Great to deal with. Everything turned up quickly Good quality as well”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave such a wonderful review for Ross Handling Ltd! We are thrilled to hear that the quality of our products and services exceeded your expectations and that everything arrived quickly. It is always a pleasure to have repeat customers such as yourself and we look forward to doing business with you in the future!

Posted 1 year ago

“I had a very small purchase of 2 chair castors. Web site was clear on details so within 3 days of needing new castors they had arrived and been fitted. First rate service”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating for Ross Handling Ltd.! We appreciate your loyalty as this is not your first purchase. We are delighted to hear that the process of ordering your 2 chair castors was seamless and received it within the required timeframe. We look forward to serving you again in the future.

Posted 1 year ago

“Still waiting for delivery”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Ross Handling Ltd. We highly appreciate your feedback. We are sorry to know that you didn't receive the delivery of your order yet. Can you please share with us the details of your order so that we can look into this and make sure things are made better for you? We kindly request you to provide us with any other details that you think can help us to improve our services. We look forward to making things better for you.

Posted 1 year ago

“Really helpful advice from John, meaning that I ordered the correct wheelbarrow wheel, even though I have an old Haermmerlin model no longer in production. Friendly and efficient company.”

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Posted 1 year ago

Thank you so much Matthew for your 5-star rating of Ross Handling Ltd. We really appreciate you taking the time to share your great experience with us. We are thrilled to hear that we provided you with such helpful advice in selecting the right wheelbarrow wheel, even for an older model that is no longer in production. Thank you again for your kind words and we look forward to serving you again in the near future.

Posted 1 year ago

“Great advice and great service”

Helpful Report

Posted 1 year ago

Thank you for your 5-star rating of Ross Handling Ltd! We are proud to provide great advice and great service, and we are delighted that you have been a returning customer. We truly appreciate your business and your kind review. Thank you!

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,747 reviews