Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,776 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product as described, quick delivery, no problems would use again.”

Helpful Report

Posted 1 year ago

Thank you Marietta for your 5 star rating of Ross Handling Ltd! We're glad you had a great experience with your product order - that it arrived quickly and was as described. It's great that you would use us again and we really appreciate your loyalty. Thank you so much for the wonderful review!

Posted 1 year ago

“Information on their site is what they want it to be and may not be what is supplied. don't take there info for what it is. You also have to pay to send items back that don't arrive as you may expect so be careful. I won't be using them again as they do all they can to say their right when that's not the case. I ordered 260mm wheels and they did not arrive as 260mm wheels they arrived as 260mm wheels including the tires. not exactly the same.”

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Posted 1 year ago

Thank you so much for your feedback, Thomas. I am sorry for the delays in delivery, and for your experience with the wheels not arriving as expected. We take customer satisfaction seriously, and it is disappointing to learn that you won't be using us again. As discussed the goods supplied do match the spec given on our website so it is a shame the spec does not meet your requirements.We truly value your opinion and appreciate the time that you took to let us know your experience.

Posted 1 year ago

“Fantastic service, the only slightly criticism is at least half a dozen emails once ordered for £10 worth of parts”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating for Ross Handling Ltd., Ian! It means a lot to us, and we really appreciate your feedback. We are glad that you have had a great experience with us and that you are a repeat customer. We're sorry that there were at least half a dozen emails after ordering parts worth £10, and we will try to streamline our communication process in the future. Thanks again!

Posted 1 year ago

“Great range or products, and great delivery.”

Helpful Report

Posted 1 year ago

Thank you so much Paul for leaving us this amazing 5-star rating! We truly appreciate your support and happiness with our great range of products and the fast delivery. Thank you for being a returning customer and we look forward to having you with us for many more years!

Posted 1 year ago

“Good product (wheels, in my case), and the product ranges are logically catalogued on the website. Very helpful customer-services department - assisted with some problems in getting the parcel delivered. One suggestion : I didn't see anywhere on the ordering-page of the Ross Handling website where a customer could leave specific delivery instructions to be used by the parcel-carrier, eg "If no-one is in, please leave the parcel in the passage between the garage and the house". Otherwise, good service, good product, I would use them again.”

Helpful Report

Posted 1 year ago

Thank you, Jim, for your excellent 5 star rating and taking the time to leave such a detailed and helpful review. We're glad to know our product and customer service have been enjoyable. We appreciate your suggestion regarding leaving delivery instructions, and we will be sure to take this into consideration. Thank you for choosing Ross Handling Ltd, we look forward to serving you again in the future.

Posted 1 year ago

“Excellent quick service, quality product supplied”

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Posted 1 year ago

Thank you so much Paul for your 5 star rating of Ross Handling Ltd! We really appreciate your feedback, especially given your experience with our quick service and quality product supplied. We are so glad that you are a repeating customer and look forward to providing you our best service in the future.

Posted 1 year ago

“Your item arrived on time and was in perfect order thanks.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd, Les! We are thrilled to hear that your item arrived on time and was in perfect order. We are grateful to have a customer like you who so consistently chooses our services.

Posted 1 year ago

“Very speedy fulfilment of my order”

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Posted 1 year ago

Thank you so much Caroline for the 5 star rating of Ross Handling Ltd. We really appreciate it, as well as your kind words about the very speedy fulfilment of your order. It's fantastic to have such a loyal returning customer like yourself. Thanks!

Posted 1 year ago

“First class products and service will use again when required thanks Charlie Bisset”

Helpful Report

Posted 1 year ago

Thank you so much, Charles, for the 5 star rating you gave Ross Handling Ltd! We're very glad to hear that you've been satisfied with our products and services, so much so that you plan on using us again when necessary. It's customers like you who come back again and again that make our business possible, and we really appreciate it! Thank you!

Posted 1 year ago

“Always been happy with the service which has been spot on, had an issue with the last order when the bore of the plastic wheels are not parallel which meant they would not go onto the axle, Ross did their best to sort but rather than wait around I purchased a hand reamer to ream the bore of the wheels parallel and then they fitted perfect. probably made in China where tolerances can be anywhere from experience. Still will use Ross though but the hand reamer sorts any Chinese poor manufacturing.”

Helpful Report

Posted 1 year ago

Hi Christopher, Thank you so much for taking the time to leave the great review of our company, Ross Handling Ltd. We really appreciate it and we're so glad to hear that you had a great experience and were pleased with the services that we provided to you. At Ross Handling Ltd, we go out of our way to make sure that our customers are always satisfied and happy with their purchase. We are thrilled to hear that we hit the mark with you! If you ever have any questions or any difficulties, please don't hesitate to reach out. We would be more than happy to help. Thanks again for your review, Christopher. We look forward to helping you in the future!

Posted 1 year ago

“Looked at other makes. But chosen Ross as the short shifters are high quality”

Helpful Report

Posted 1 year ago

Thanks so much, Phil, for your 5-star rating of Ross Handling Ltd. We appreciate your loyalty and are pleased to hear you looked at other makes, but chose Ross due to the high quality of our short shifters. We look forward to more of your business in the future!

Posted 1 year ago

“Good service and high quality products.”

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Posted 1 year ago

Thank you so much, Noam, for your 5 star rating of Ross Handling Ltd. We appreciate your kind words about our good service and high quality products. We appreciate your loyalty as a repeat customer. We look forward to continuing to provide you with excellent customer service.

Posted 1 year ago

“Extremely efficient services.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd.! We are so pleased that you were able to benefit from our extremely efficient services.

Posted 1 year ago

“Garden tractor tubes/tyres not available in local stockists (made in Far East,) covid reduced output. Ross to the rescue, had stock, fair prices, delivered in 2 Days, brilliant service and top quality. My supplier for tyres in future!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, JOHN! We are thrilled to hear you found the Ross Handling Ltd delivery, pricing, and service to be top notch. Your positive feedback means a lot to us! We are so pleased to have been able to stay in stock and provide fast turnaround time even during the impact of Covid-19. We value your loyalty and appreciate you choosing Ross Handling Ltd as your preferred supplier for tires in the future!

Posted 1 year ago

“Easy to use website, good variety of products, pretty good technical information relating to products.”

Helpful Report

Posted 1 year ago

Thank you Sean for your 5 star rating for Ross Handling Ltd. We are delighted to know that you found our website easy to use, our products to have a good variety and our technical information to be pretty good! We really appreciate your loyalty and look forward to seeing you as a customer again soon!

Posted 1 year ago

“Placed an order for a set of Kendra mower tyres, although not in stock they were with me in about 4 days, very pleased. Sean Taylor Devon”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Ross Handling Ltd. We're delighted to hear that you were pleased with the service and speed of delivery of a set of Kendra mower tyres - especially that you chose to come back to us again! Thanks for your continued support.

Posted 1 year ago

“good service, prices.”

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Posted 1 year ago

Thank you for your 5 star rating of Ross Handling Ltd! We appreciate you as a loyal customer - thank you for recognizing our good service and prices!

Posted 1 year ago

“The antique brass castors arrived on time & were well packaged. My only criticism is that I had expected each castor to be accompanied by the three little side screws that the moulding has holes for.”

Helpful Report

Posted 1 year ago

Thank you so much for your great review of Ross Handling Ltd! We strive to provide the best customer service and we are glad you are seeing our efforts. We are always looking for ways to improve and make our customers happy. Please do not hesitate to reach out if you ever need any help. Thank you again for your kind words!

Posted 1 year ago

“We are still awaiting delivery of these. Apparently dpd are unable to find our building despite it being very prominent, well signed and the full address details are correct. I appreciate this is not down to you but we urgently require the castors and have tried every avenue available to us to enable dpd to deliver. When their vans drive past our building countless times a day, I am at a loss as to why they are unable to find us.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience, Deana. We regrettably apologize for the delay of delivery and not been able to meet up to your expectations. We are here to listen and serve to make sure everyone is satisfied rather than be disenchanted. To help us with this particular order, did you ever reached out to DPD (courier) to ask for their assistance in the delivery? Did they mention anything that might help make the delivery easier such as any special instruction or code? It would be very beneficial to give clear instructions in order for them to make it on time. We are sincerely sorry for the inconvenience this had caused and we want to assure you that we value your patronage. We hope we can look into this further and make sure your order arrives on time. We appreciate your feedback, Deana.

Posted 1 year ago

“Easy ordering, fast delivery with great communications along the way. The castors ordered were better than I thought. They were very good quality, did their job and look fantastic. I would use Ross again and recommend them to friends and family.”

Helpful Report

Posted 1 year ago

Thank you so much Ian for your 5 star rating! We are very pleased to hear that you had such a great experience ordering from us and that the castors were better than you expected. We are even more delighted to hear that you will be a returning customer, and that you would recommend us to friends and family. Your support means the world to us and we look forward to beginning our next journey with you. Thank you again!

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,776 reviews