Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,747 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,747 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company, they sent the wrong items firstly but corrected the mistake very quickly with excellent phone and email communications”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Mark! We are delighted to hear that you had a positive experience with Ross Handling Ltd. It's great to hear that our quick communications and correction of the wrong items passed your expectations!

Posted 1 year ago

“Spoke to someone before I ordered to double check it was correct. Very helpful person, I'm getting the name Callum but I could be wrong. My order turned up next day, fitted perfectly to my divan bed. All is well with the World. Will use you again if I need to. Thanks.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Ross Handling Ltd! We really appreciate you taking the time to give us such positive feedback. We're so pleased to hear that you had a great experience with Callum - he's a star! It's great that your order arrived the next day and fitted perfectly. We look forward to working with you again if you ever have any needs in the future! Thanks again!

Posted 1 year ago

“Excellent and speedy service”

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Posted 1 year ago

Thank you, GORDON, for your five star rating of Ross Handling Ltd! We're glad you appreciate our excellent and speedy service.

Posted 1 year ago

“Was going to order more feet but your crazy postage on last order of £19 was unacceptable. I regularly get much heavier items from Axminster supplies etc etc with much less postage charge. I have asked post office locally here to estimate charge of the five wee feet I ordered and they said £4.50 maximum....!!!! Duncan Mackenzie”

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Posted 1 year ago

Thank you for taking the time to share your experience with Ross Handling Ltd. We truly appreciate your feedback and apologize for the shipping costs. Unfortunately DPD class your address as scottish highlands which is why the delivery costs are higher than our standard

Posted 1 year ago

“Castors ordered and paid for, including next day delivery, as they were urgently required were not supplied - Obviously a "picking error" - No compensation only a credit for the difference in cost.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Ross Handling Ltd, Christopher. We regret to hear that the castors that were ordered and paid for with next day delivery that were needed urgently, were not supplied correctly. It seems to have been a picking error which unfortunately at times do occur. We of course would have been more than happy to rectify the issue and get the correct castors out to you but i understand they were needed urgently. A refund was issued to ensure you had no over payed from the castors and we send our sincere apologies about the mix up.

Posted 1 year ago

“Easy to order on line. Right product arrived promptly and ancient office chair now back to full mobility.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd. It's great to hear that you found it easy to order online. We're so pleased that your office chair is now back to full mobility.

Posted 1 year ago

“The product is fine. Delivery is awful. They use DPD. Day one, no-one turned-up at the stated window. Day two (re-arranged) received an email to say driver couldn't find anyone at home. I was at home so I immediately rand Ross customer service. Agent said they could see where the driver was..he was 45 minutes away and so lied. I asked what was going to be done. Agent said they were powerless to do anything as DPD would just ignore them. Day three...delivered by same driver. Ross's reputation is being destroyed by DPD”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience, Alan. We apologize for the experience you had with DPD. We are so sorry that our delivery service was insufficient. We have been looking into any other delivery options to avoid situations like you had yourself. Thank you again for taking the time to share your feedback.

Posted 1 year ago

“I have used Ross Castors quite a lot. Easy to order and delivery spot on.”

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Posted 1 year ago

Thank you so much, Jeff, for the 5-star rating of Ross Handling Ltd! We truly appreciate your kind words. We are delighted to hear that you have been a loyal customer to our company, and that you have found our ordering and delivery to be of a high standard. We thank you for your ongoing support of Ross Handling Ltd.

Posted 1 year ago

“As stated below caster measurements did not match details on website. As I was trying to match it to 3 others on piece of furniture it was no good. Lady on Customer Service very helpful when I explained and money refunded. Thank you.”

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Posted 1 year ago

Thank you for your 4 star rating of Ross Handling Ltd. We appreciate your feedback and are glad to hear that our Customer Service team was able to help when the castors didn't appear as stated on the website. Your satisfaction is our top priority and we are thrilled to have exceeded your expectations.

Posted 1 year ago

“Quick delivery as promised & when I had a query they answered the phone quickly and were very helpful.”

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Posted 1 year ago

Thank you so much, Martin, for your fabulous 5 star rating and kind words! We really appreciate your loyalty and are humbled to be able to provide you with quick delivery as promised. We're so glad that our team was able to help you out. Thank you for being a valued customer!

Posted 1 year ago

“Good quality product good price”

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Posted 1 year ago

Thank you for your 5 star rating of Ross Handling Ltd, Frank! We're so glad you found our product to be of good quality and good price.

Posted 1 year ago

“Faultless, efficient service. Goods arrived at time stated . Excellent service.”

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Posted 1 year ago

Thank you so much for your wonderful review! We are delighted to hear that you have been pleased with the Ross Handling Ltd service; your five star rating in itself is truly appreciated. We strive to provide faultless, efficient services and it is wonderful to know that our commitment to timely delivery was able to exceed your expectations. Again, thank you for your ratings and feedback!

Posted 1 year ago

“Excellent service and delivery of an urgently needed wheel for a four wheeled trolley, which we couldn't use without that fourth wheel. Very good quality wheel too”

Ross Handling Ltd 5 star review on 2nd September 2023

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd. We are so glad to hear that our service and delivery of the wheel for the trolley worked out great for you! We really appreciate your feedback and glad that the wheel was of good quality. Thank you again for your review - we hope to continue delivering the best service to you.

Posted 1 year ago

“All was good. Easy to order from you.”

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Posted 1 year ago

Thank you so much for the 5-star rating, Martin! We're glad to hear that all was good and that it was easy for you to order from us. We really appreciate your kind feedback.

Posted 1 year ago

“Perfect. The castors were an exact fit and so very easy to attach.”

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Posted 1 year ago

Thank you so much for your 5 star rating, Susan! We are so glad to hear that the castors were an exact fit and so easy to attach. We appreciate your kind words!

Posted 1 year ago

“Excellent all round. Easy to order, quick standard delivery and very good quality wheels. They have made an amazing difference to the movement of the wheelchair.”

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Posted 1 year ago

Thank you very much for your fantastic 5 star rating of Ross Handling Ltd! We are so pleased to hear that the wheels were suitable for the wheelchair. We work hard to ensure our customers have a great experience when ordering with us, from the ease of ordering to the quick standard delivery times and quality of the wheels. We really appreciate your feedback!

Posted 1 year ago

“On Google order came on time will us again”

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Posted 1 year ago

Thank you for your 5 star rating of Ross Handling Ltd., Debbie! We are delighted to hear that your Google order was received on time and that you plan to use us again. We really appreciate your feedback.

Posted 1 year ago

“Easy to deal with, prompt delivery and quality products. A company I would use again.”

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Posted 1 year ago

Thank you so much Francis, for your 5 star rating of Ross Handling Ltd! We are delighted to hear that you found us easy to deal with, and were satisfied with the quality of our products. We look forward to providing you with our services again in the future.

Posted 1 year ago

“really fab quality castors! good customer service too”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd! We are so pleased to hear that you are happy with both the quality of our castors and our customer service! We truly appreciate your loyalty and are so glad that you have been pleased with your experience!

Posted 1 year ago

“Ordered the wrong size of tyre to begin with- sent back and refunded. Good communication. Re-ordered the correct one, posted out arrived next day. No problems would reccomend”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Ross Handling! We are glad that we were able to help you! We are thrilled to hear that the correct tyre was posted out and arrived the next day. We truly appreciate your positive words and we hope to work with you again in the near future. Thank you for your kind review!

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,747 reviews