Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,839 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,839 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 20th March 2025

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pity about using FEd Ex as they don't deliver weekends so an order placed am Thur arrived late pm Mon. Should have paid for express delivery having spent even more on hold with FedEx who couldn't even track the parcel. Had to rearrange re-delivery direct with local hub depot.”

Helpful Report

Posted 7 years ago

“Ross castors supply a good product which is sensibly priced, they are unfortunately let down by poor delivery. The products I ordered 6 days ago on a two day delivery still haven't been delivered. This also happened on my last delivery, so I will consider a different supplier as a result.”

Helpful Report

Posted 7 years ago

“I ordered 2 threaded stem casters with nuts , they arrived ok and was very pleased with everything. Now comes the downfall I wanted to order two more your website kept sending me all over the place so decided to ring you direct, the person I spoke to was so unhelpfull that I decided to contact you ,with my order by E-mail, well, paid for the order and the items delivered today are wrong, (not threaded stem) needless to say I tried Amazon who are sending me what I want with no hassle or stress. I will be sending back the wrong items you sent and you can reimburse me for the money spent., if you had maneged to complete a straight forward order as you did my first one you would have been given 5 stars ...thank you Michael Reeves.”

Helpful Report

Posted 7 years ago

“Had to wait over a week as items were out of stock Nice castors when the finally arrived !”

Helpful Report

Posted 7 years ago

“Nice one though FedEX are not good on customer service on delivery for home delivery they are distributing within awkward time, that time is good for business but not home orders. Then one have to chase them over the phone to cost more that the cost of order.”

Helpful Report

Posted 7 years ago

“.Delivery good .returns not so good especially having to pay postage.ha. thanks.”

Helpful Report

Posted 7 years ago

“Castors ok. Carriage a rip off. When carriage is factored in it makes Ross castors claim to be the cheapest online ridicululous.”

Helpful Report

Posted 7 years ago

“THE WHEELS WERE O/K BUT THE BOLTS WOULD NOT GO THROUGH THE WIDTH OF THE WHEEL LUCKILY WE HAD SOME LONGER BOLTS THERE WERE NO WASHERS EITHER”

Helpful Report

Posted 7 years ago

“Delivery was quick.”

Helpful Report

Posted 7 years ago

“Prompt delivery”

Helpful Report

Posted 7 years ago

“They had the items in stock and offerred local collection. BUT they didn't inform me when the items were ready for collection. I went in the hope that they would be ready. They were ready and the trade counter gave good service. HOWEVER, later at home I received an email to tell me that the items had been despatched. As if I didn't know it!”

Helpful Report

Posted 7 years ago

“Good range of products, clear images, speedy delivery. BUT... customer service by email was inadequate with poor explanations and failure to answer a question for clarification. On the e-order form delivery instructions did not provide for an alternative 'if no reply' address and my email requesting this was not answered, so delivery was slowed down as a result.”

Helpful Report

Posted 8 years ago

“Packing was poor and due to this an M6 locknut was damaged, (which I replaced myself). A jiffy-bag or small carton would be more suitable than a plain plastic bag.”

Helpful Report

Posted 8 years ago

“I had difficulty finding the product I wanted but Ross had it. They are expensive but I had no choice.”

Helpful Report

Posted 8 years ago

“Price, de;I dry and ordering were absolutely fine but the product was not the same as that advertised. I ordered vintage cast swivel wheels which wee photographed as the unfinished steel. When they arrived the wheels were painted black”

Helpful Report

Posted 8 years ago

“Different dia from previous wheel of same part number”

Helpful Report

Posted 8 years ago

“They delivered timely but I was promised some 3/4" no 8 countersunk screws in packs of four was expecting them upon delivery of the package but they never arrived”

Helpful Report

Posted 8 years ago

“Good product, delivery expensive”

Helpful Report

Posted 8 years ago

“Mitre block for cutting 25 x 25 square tube is nothing but a rip of and practically useless only worth about 50p”

Helpful Report

Posted 8 years ago

“Quick service - but the delivery cost was ridiculously high.”

Helpful Report

Posted 8 years ago

Ross Handling Ltd is rated 4.8 based on 9,839 reviews