Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,839 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,839 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 20th March 2025

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, speedy delivery used before and will use again.”

Helpful Report

Posted 5 years ago

“I would be happy to review the casters but I have not got them yet still waiting for them to be delivered it may be the couriers fault but it is your name above the door your name on the invoice maybe you need a better courier in the future Thanks Bob”

Helpful Report

Posted 5 years ago

“Haven’t received them yet but being asked for a review”

Helpful Report

Posted 6 years ago

“I have just had an email from Fed X which says the package is going to arrive on 01/03/19...they must mean 03/01/19??????”

Helpful Report

Posted 6 years ago

“I placed two orders on Amazon covering three items. Seller refused to deliver my orders to Aberdeen. I wasn’t informed of this when I ordered the items but several days later and after I had purchased other items to complete the project based on the use of the items in this order. Amazon wouldn’t let me submit a review, hence doing so here. Appalling service!”

Helpful Report

Posted 6 years ago

“Paid for overnight service on a Friday pior to the deadline, it is now Tuesday evening, still have not received the order, nor had any further correspondence since Friday afternoon. I have since sourced and received the items elsewhere. Would not use or recommend Ross Castors”

Helpful Report

Posted 6 years ago

“It may matter to you but it takes my time and my time is not free”

Helpful Report

Posted 6 years ago

“I will write a review when I receive the castors”

Helpful Report

Posted 6 years ago

“still waiting would recommend a different courier service for deliverers.”

Helpful Report

Posted 6 years ago

“Wheel does not stay in place on shaft, I had to adapt using jubilee clips now ok Ross should stop selling wheelbarrow wheels this is to complicated for them, to many options”

Helpful Report

Posted 6 years ago

“You are asking me for a review when the product has not arrived yet - obviously because of weather issues! You need to think of consequences when you are dealing with customer service issues!”

Helpful Report

Posted 7 years ago

Hi John, Apologies for the delay with the arrival of your parcel. You are correct, the adverse weather (Scotland in particular) played a huge part with the delay of delivering of your goods. i am Aware that goods have finally arrived to you. Please contact our office on 0116 2764987 should you require any further assistance with the goods ordered.

Posted 7 years ago

“so you want a review even tho i still havnt recived the goods (which are long overdue) or a reply to the e-mail i sent asking about it, but ok, i'll give you 0 out of 10 and wouldnt recommend you to anyone . hows that.”

Helpful Report

Posted 7 years ago

“I have still not received my wheelchair wheels despite ordering them on 30th before 9am and receiving an email to say delivery in 2 days. It is now the 5th and I am still house bound. Service is very poor.”

Helpful Report

Posted 7 years ago

“Placed order on Monday 2nd October, paid for 48 hour delivery. Here we are on Saturday 7th and still no castors or any contact explaining what the delay is. Now highly likely they won't come until at least Monday. They're not around at the weekend - surprise, surprise - if I don't hear anything by Monday, I shall be cancelling the order and asking for our money back. The Live Room at Saltaire”

Helpful Report

Posted 7 years ago

“They offer a three day delivery - but a week later nothing has arrived and I'm still waiting to hear that they got around to shipping anything.”

Helpful Report

Posted 7 years ago

“Not received my order”

Helpful Report

Posted 7 years ago

“I was informed by mobile message that the deliverers had visited on Wed 30th and had left a card. I had dozed off so am prepared to accept that I might have missed them. However no card was left. I moved house the following weekend so spent Thursday, Friday and Sunday scrubbing the place from top to bottom - I recall that I started at 5.30 am on Friday. When I contacted the company on I think the following Tuesday the 5th, I was informed that the deliverers had called on Thursday, Friday and finally on Monday had left he parcel at a neighbours I informed the company that I was now 20 miles away, and had been home all day Thursday and Friday, and on no occasion had a card been left. I was offered a return of the postal charge - which has not been made. My brother who lives closer than I, called at the address we were told the parcel was at 4 times, before accidentally discovering that the parcel had not been left at the address given, but at the adjoining property. What I most object to is the manner in which my assertion that no cards had been left, and that I had been home on 3 of the days, ( though dozing on one), was given no more credence than the driver's assertion that the deliveries had been attempted and cards left. It was as though the company did not accept any partiality in responsibility for ensuring the delivery was made. As though the company was a casual bystander, in a disagreement between myself and the delivery company - a virtual shoulder shrug. I did not receive the tyres in time to help with removals My brother has spent 4 evenings travelling to the wrong address and using more fuel than the product was worth. And the neighbours have made several visits to an empty house trying to deliver the parcel. And the only response I got from the company was that they could not do anything now that the parcel had been delivered. I won't be recommending or using them again - I'll use someone other on amazon, who remain responsible for their sales to and beyond the point of delivery.”

Helpful Report

Posted 7 years ago

“Wrong item sent, not interested in replacing only trying to sell a more expensive one”

Helpful Report

Posted 7 years ago

“Ordered a stock item on 9th March, am still waiting for the product 3 weeks later. Customer services constantly assuring we'll be updated and that it's the fault of the factory, but the only person calling back is me.”

Helpful Report

Posted 8 years ago

“curious to me that i get a request for a review on the very day when i wish to ask where are my goods? as of 10 am this morning there is no sight of them..”

Helpful Report

Posted 8 years ago

Ross Handling Ltd is rated 4.8 based on 9,839 reviews