Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,747 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,747 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great wheels, despatched rapidly. Thanks”

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Posted 2 years ago

Thank you for your kind 5* review!

Posted 2 years ago

“Good quality, price and fast delivery”

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Posted 2 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community

Posted 2 years ago

“absolut great to deal with people who know how the business works or should work. many thanks”

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Posted 2 years ago

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work

Posted 2 years ago

“Needed two new tyres for my fishing trolley as the previous ones were shot. I found Ross handling with my new wheels, ordered and kapow! All ready to be walking the banks of the river again. Easy to navigate and use the website with all the relevant information to choose the right wheels and with fast delivery. Perfect.”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated

Posted 2 years ago

“Excellent product, replaced the terrible castors that were on a £600 ottoman, that were never up to the job. Speedy shipping just made the purchase even better. Next day delivery.”

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Posted 2 years ago

Thank you for the 5 star rating.

Posted 2 years ago

“Good prompt, efficient service.”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5-star review

Posted 2 years ago

“I ordered 6 wheels on the 24th October......due to incorrect stock holding then delivery to incorrect company & now replacements damaged by courier, I am still waiting for delivery !!! For one I suggest changing your courier firm.”

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Posted 2 years ago

Hi Ivan, Unfortuanlty on this occasion we have experienced some issues with the courier which we have tried to resolve for you asap. The items you have ordered are not a standard stock item so we are getting some in from production so we can send a replacement parcel out to be with you asap. We apologise for any inconvenience caused by this and of course want to get this resolved for you as quickly as possible. Please don't hessite to get in touch if we can help any further 0116 2764987

Posted 2 years ago

“I ordered a set of 50mm wheels which were duly received but the centres were approx. 12mm diametre whereas the chair I have has 10mm dia. stems. I have returned the wheels by post to Ross Handling and am awaiting replacement wheels. John Waterhouse Poynton”

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Posted 2 years ago

Thank you for your feedback i am sorry you have not managed to locate the correct item the first time round Our sales team are always at the end of the phone to provide product suggestions and ensure suitable castors are chosen. Please feel free to contact them at any point for any advise.

Posted 2 years ago

“I finally found somewhere to get wheelchair castors so I ordered online with nextday delivery. Then decided I need it quicker so I call and get it for a pre 10:30 delivery. All was going well with the ordering and the sales team were excellent on the phone. Overnight I check and still being processed. On calling I am told items not in stock but can get delivery soon as it comes in to which I agree. The order is processed the next day and shipped for delivery. Still shown as next day nit pre10:30. I am told by sales it should be pre delivery but it goes past 10:30 no delivery until 1417 to 1517. So I call to get my refunded payment for updated delivery and sales team no problem apologised and refunded. I now get emails form sales with pdf invoices demanding I'm due money. I email sales staff and told something wrong on there side and will check it out etc....no further update. In simple terms ...if an item is shown online its taken as in stock...and the error between warehouse, posting, and invoices shouldn't be happening. Also need to liase with DPD on pre 1030 delivery in Scotland as my area doesn't do deliveries until after 1230 once it leaves depot. Would I buy again....unknown...”

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Posted 2 years ago

Hi steve, I am sorry to hear you have not had a positive experience with us on this occasion. Unfortuanlty there was a stock issue with the item you ordered which we informed you of as soon as we were made aware by our warehouse team. We of course tried to rectify the issue asap for you and managed to get the stock in from our supplier and sent out to you quicker than expected. Sadly on occasions these issues do arise, We have fully refunded all shipping costs and i have spoken with accounts to ensure that no monies are owed on your account. Again i send my sincere apologies and do hope that you can have a better experience with us if you have any future requirements.

Posted 2 years ago

“Great service and very quick delivery.”

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Posted 2 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review

Posted 2 years ago

“I spoke to someone very pleasant and efficient who knew exactly what questions to ask regarding the wheelbarrow wheel that needed replacing. A wheel arrived the next day and is perfect. Thank you.”

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Posted 2 years ago

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work

Posted 2 years ago

“I bought Crome casters for my coffee table from -Ross Handling - that was heavy to move about the room when vacuuming.They don’t just look good they glide over my carpet square with ease.made for purpose and delivered in days.A1 purchase.Thankyou.”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated

Posted 2 years ago

“Helpful staff, shame post and packing cost more than the item purchased”

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Posted 2 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 2 years ago

“Not a lot of people know anything about wheels and tyres, but the people at ROSS do. Very efficient - thank you for the advice.”

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Posted 2 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.”

Posted 2 years ago

“Good pricing, prompt delivery and wheelbarrow spares fitted perfectly. Solid wheel now so no more maintenance. Thanks folks, 5 star service.”

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Posted 2 years ago

Thank you so much for sharing your review with us and the community. We hope to help you with any future requirements.

Posted 2 years ago

“Very fast efficient service. Thank you”

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Posted 2 years ago

Thank you for taking the time to leave us a 5* review. It is much appreciated!

Posted 2 years ago

“Excellent prompt service”

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Posted 2 years ago

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 2 years ago

“Wheelbarrow wheel and bolt arrived promptly. Very happy.”

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Posted 2 years ago

Thank you for the 5 star rating

Posted 2 years ago

“Prompt ant efficient”

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Posted 2 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 2 years ago

Ross Handling Ltd is rated 4.8 based on 9,747 reviews