Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,838 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 20th March 2025

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods ordered and paid for but no goods received. Is this company running a scam? Will be taking up the issue with Barclaycard. BJL”

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Posted 4 years ago

“Ordered 14th March,not received yet ,however i've been asked to review on 26th March.0/5 stars”

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Posted 4 years ago

“Hasn't arrived yet. Not impressed”

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Posted 4 years ago

“I would love to write a review about the product, unfortunately they have not arrived and my email has been left unanswered, so I can only review the customer service, which is very poor.”

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Posted 4 years ago

“You have asked me for a review but I haven't yet received my castors!”

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Posted 4 years ago

“I ordered some castors, paid for them, and was then told they were out of stock! What a lousy way of doing business! They haven’t arrived yet. I wont buy anything from you again.”

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Posted 4 years ago

“Casters where wonderful but the conversation I had with a member of the sales team was quite shocking. I have never been quite so insulted by anybody as I was by this person. They should not be allowed to deal with the public. Extremely disappointed as I have had a good response by other team members in the past. I never want to speak to that sales person again.”

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Posted 4 years ago

“Still not received the item!!!”

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Posted 4 years ago

“I never received my purchase. Will not use you again!!”

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Posted 4 years ago

“Missed various delivery dates.”

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Posted 4 years ago

“Thanks but has to look for them half mile away as DPD delivered to someone else”

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Posted 4 years ago

“Still awaiting delivery”

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Posted 4 years ago

“Absolute rubbish! At first i thought they were great, plenty of emails acknowledgement of order, confirmation of dispatch, what time they will be delivered etc. Only problem, two casters (as ordered), no sockets to fit them in. Two emails sent - no reply. Phoned them 7 days ago, plenty of platitudes, oh sorry etc. Seven days later, still no sockets so casters totally useless. Unimpressed to say the least. If they can screw up a small order like this, goodness knows what they can do with a large one.”

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Posted 4 years ago

“Paid £9.50 for next day delivery, the goods did not arrive for 3 days. Had no explanation from Ross, no offer of refund either!!”

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Posted 4 years ago

Good Morning, Apologies for the delay, we despatched the goods on the 28th (the day that you ordered). looks like the goods were held up and delayed with the courier by 1 working day (emails would have been sent to the email address giving you the tracking number and delivery status). i can the goods were delivered 1 working day later (01st Feb). Kind Regards,

Posted 4 years ago

“Ordered square tube adapters, the picture on the website had wheels, so I thought that they would arrive like the picture, but no wheels. Also one of the adapters was broken. All in all, not impressed.”

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Posted 4 years ago

“Half my order has never arrived despite an email to them which no one responded. I can't recomend a company that fails to respond.”

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Posted 4 years ago

“Very poor quality, shaft of screw bent whilst attempting to insert into wood, Poor quality metal, too soft.”

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Posted 4 years ago

“Very disappointed on delivery to discovery that the 20mm bore was in fact 20 gauge the outsde diameter of the pipe. I have in my long engieering experience never come accross the bore being the outside diameter of a tube can you supply an example. I have returned the useless tube, delivered to Ross Handling Ltd 03-12-2020 at opostage cost of £3.10 and areturn journey of more than 2 miles to the p.o. To date the refund has not been made. If neccessary I will be use PayPal to resolve.”

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Posted 4 years ago

“Item never received Charged over £60 for postage BEWARE”

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Posted 4 years ago

Hi Josephine, Sorry to hear of the issues caused with your order. To clarify and reiterate, the reason why your order never arrived is because you didn't provide your correct address details when placing your order online. So the courier returned the items to our warehouse (cost of goods has been refunded to you). Many Thanks

Posted 4 years ago

“I am still waiting to receive my wheel so no stars :(”

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Posted 4 years ago

Ross Handling Ltd is rated 4.8 based on 9,838 reviews