Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,744 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,744 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Greta company and people very helpfull everyone I would recomend and do more buisness in future.”

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Posted 3 months ago

“Happy with the quality and strenth of the wheels but I am positive that I ordered 3.5 mm and recieved 50 mm. Had to make a new axle to accommodate wheels, not pleased with this part.”

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Posted 3 months ago

“Excellent quality and speedy delivery highly recommend 👍👍”

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Posted 3 months ago

“Good quality and a good price quick service”

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Posted 3 months ago

“Castor was just what we wanted thanks for your prompt service”

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Posted 3 months ago

“Fast and efficient service, highly recommended.”

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Posted 3 months ago

“Order was not sent in delivery time paid for. What I ordered wasn't in stock and replacement version wasn't the right size. After discussing with numerous people it seems they can't supply what I need despite website saying it does. Then in order to return the replacement item of the one I couldn't have it will now cost me money to send it back as the company don't offer this service. So long story short I have nothing and it's cost me money for the priviledge.”

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Posted 3 months ago

Dear Martyn, Thank you so much for taking the time to share your feedback regarding your experience with Ross Handling Ltd. We greatly appreciate your honest review and apologize for any inconvenience caused. We understand that you initially placed this order for a product that was on a 2 day lead time which was communicated to you on the day you ordered and an alternative product was suggested with the same measurements. We are truly sorry for the inconvenience this has caused you. Furthermore, we regret that the wheel you ordered online was the wrong size for your application. Additionally, we understand that in order to return the replacement item, you will be required to incur additional costs as we do not offer a return service. We sincerely apologize for this inconvenience and understand your frustration, this is due to us using a third party courier for all deliveries. We truly value your feedback. Best regards, Customer Service Team Ross Handling Ltd

Posted 3 months ago

“Delivered promptli good castors, as descrbed.”

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Posted 3 months ago

“I'm very pleased with set of Castors I purchased for you, they are now gracing a Victorian armchair, thank you.”

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Posted 3 months ago

“Very quick delivery service”

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Posted 3 months ago

“Excellent customer service. Fast delivery. Although the wheels I bought were too big and my fault for not measuring accurately I was refunded shortly after I returned them.”

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Posted 3 months ago

“Super fast delivery and exactly as described on the tin”

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Posted 3 months ago

“Exceptionally expensive delivery costs but it arrived within a couple of days”

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Posted 3 months ago

“I was able to clearly identify from Ross Handling website, the wheel I needed for my Chillington wheelbarrow, with good suggestion from them about ancillary items of Handgrips and bearing/spindle bolt to use, that I ordered. Arrived quickly as predicted. Fitted my wheelbarrow easily. I had looked at possibly lower cost items from other websites, but could not be certain they would fit. Ordering the Chillington spare from Ross Handling meant it fitted first time.”

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Posted 3 months ago

“Super easy & great swift delivery. Quality products. Thank you.”

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Posted 3 months ago

“First time out to move my inflateable kayak. Perfect to use assemble and store. I couldn't be more pleased.”

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Posted 3 months ago

“Very quick to deliver and exactly what was ordered”

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Posted 3 months ago

“Placed or on Monday for next day delivery which never arrived. Several phone calls later over 2 days still nobody could tell me when I would receive my order so cancelled on Thursday. Ordered with another company which arrived on Friday. Well done DPD for letting down Ross handling losing them another customer”

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Posted 3 months ago

Dear Ian,Thank you so much for taking the time to provide us with your feedback regarding your experience with Ross Handling Ltd. We truly appreciate your willingness to share your thoughts with us. Firstly, we would like to apologize sincerely for the inconvenience caused by the issues you faced with your delivery. We understand how frustrating it must have been to have placed an order for next day delivery, only to find out it did not arrive. Furthermore, the lack of information and multiple phone calls must have added to your frustration. We are truly sorry for any inconvenience caused. We are also disappointed to hear that you had to resort to canceling your order and seeking an alternative with another company.. We understand that such actions should not have been necessary, and we acknowledge that our chosen delivery service, DPD, let us down on this occasion. We genuinely value your feedback and take it seriously. Our priority is to ensure that our customers have a seamless and satisfactory experience with us.

Posted 3 months ago

“Helpful member of staff assisted me with sorting out the wheel I needed. Good price and very quick delivery. Well done.”

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Posted 3 months ago

“Very helpful, quick reliable service”

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Posted 3 months ago

Ross Handling Ltd is rated 4.8 based on 9,744 reviews