Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,747 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,747 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service went the extra mile to sort delivery and getting the product sorted for me.”

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Posted 1 year ago

Thank you so much, Mike, for your 5-star rating of Ross Handling Ltd. We really appreciate the kind words you left about the great service and extra effort our team made for you. We are very grateful for your loyalty, and it's great to hear that you are a returning customer. Thanks again for the amazing review!

Posted 1 year ago

“Website easy to negotiate, information was good; arrived fast”

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Posted 1 year ago

Thank you so much for giving Ross Handling Ltd a 5 star rating! We really appreciate your kind words about our website being easy to negotiate, the information being good, and the delivery arriving fast. We thank you for being a repeating customer!

Posted 1 year ago

“Very helpful, quick turnaround and castors work perfectly.”

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Posted 1 year ago

Thank you very much, Martin, for leaving a 5-star rating for Ross Handling Ltd. We are so glad that our very helpful team with quick turnaround and perfectly-working castors has been up to your satisfaction. We are so grateful for your loyalty and value your business as a returning customer. Thank you again and we look forward to serving you in the future!

Posted 1 year ago

“I have used RH a few times now. Good company. Good products & Good delivery. Spot on.”

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Posted 1 year ago

Thank you so much for the amazing 5-star rating! We're glad to hear that you have been a loyal customer of Ross Handling Ltd and that you have had a great experience with our products and services. It's always great to know that we can count on a reoccuring customer! Thank you for taking the time to share your positive experience!

Posted 1 year ago

“Really helpful staff on the phone who ensured I brought the correct wheels for my project”

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Posted 1 year ago

Thank you so much NICKY for the 5 star rating of Ross Handling Ltd! We truly appreciate your kind words about the "Really helpful staff on the phone who ensured I brought the correct wheels for my project." Thank you for your continued support of our business!

Posted 1 year ago

“Very fast shipping , will definitely use again”

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Posted 1 year ago

Thank you so much, Daniel, for the 5 star rating and for your kind words about Ross Handling Ltd. We are so glad to hear that you had such a positive experience and that the shipping was fast. We also appreciate your loyalty and look forward to having you as a repeating customer. Thank you again and we look forward to serving you again soon!

Posted 1 year ago

“I found Ross by searching on the internet, I have found the company to be excellent in their service. I will not hesitate to use them again, their communication has been superb.”

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Posted 1 year ago

Thank you so much Ian for providing us with a 5 star rating! We truly appreciate your loyal customer service. We are happy to hear that you found Ross Handling Ltd. with a simple search on the internet and that you have found our company to be excellent in our service. We are grateful that you have not hesitated to continue to use us, and that our communication with you has been superb. We thank you for being a longtime, repeating customer with us and we look forward to continuing to serve you in the future.

Posted 1 year ago

“Quick & easy service”

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Posted 1 year ago

Thank you John for your 5 star rating of Ross Handling Ltd! We're thrilled to hear that you felt our quick and easy service was excellent. Your loyalty to us is greatly appreciated!

Posted 1 year ago

“Ordering was simple, pricing was right. My only issue is over delivery. The van driver couldn't find the package when it was supposed to be delivered so falsely said that I had asked for it to be redelivered to a collection point. Added to that, although everything arrived undamaged and complete it was a minor miracle given that the packaging was torn to shreds”

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Posted 1 year ago

Thank you so much, Peter, for giving Ross Handling Ltd a 4 star rating. We strive to provide the best possible customer experience and we'll take your comments into serious consideration. We understand that your issue with delivery was not ideal and apologize for the inconveniences caused. We appreciate your loyalty and look forward to continuing to serve you. Thank you for being an important part of our customer base!

Posted 1 year ago

“Excellent service - answered all of my questions before ordering. Only let down by the delivery company who didn't deliver on Friday as arranged and then when delivered on Monday there was a part missing. contacted Ross Handling and they sent a replacement straight out and it came on Tuesday. Can't fault Ross Handling, just a shame FedEx are useless. Would definitely buy from Ross Handling again.”

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Posted 1 year ago

Thank you Nathaniel for your 5-star rating of Ross Handling Ltd! We really appreciate that you chose to purchase from us again despite the issues you had with the delivery service. We are glad that we were able to sort out the missing part and get it to you quickly. Thank you for being a loyal customer, we truly appreciate your continued support!

Posted 1 year ago

“Castors ordered are great however next day delivery at a premium turned into 3-day delivery. Lazy delivery person not bothered which does not look good for Ross Castors.”

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Posted 1 year ago

Hi Martina, Thanks so much for your feedback about Ross Handling Ltd. We really appreciate you taking the time to let us know what you think! We are always looking for ways to improve our services and help make sure our customers are happy. We do our best to make sure we provide excellent customer service so that our customers have the best possible experience. Thank you again for your feedback and let us know if you need any help. Sincerely, Ross Handling Ltd

Posted 1 year ago

“Swift and efficient service delivering exactly what I needed.”

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Posted 1 year ago

Thank you so much for your generous 5-star rating and for the kind words about our Swift and efficient service! We truly appreciate your loyalty and your repeat business with us here at Ross Handling Ltd.

Posted 1 year ago

“Product as described, quick delivery, no problems would use again.”

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Posted 1 year ago

Thank you Marietta for your 5 star rating of Ross Handling Ltd! We're glad you had a great experience with your product order - that it arrived quickly and was as described. It's great that you would use us again and we really appreciate your loyalty. Thank you so much for the wonderful review!

Posted 1 year ago

“Information on their site is what they want it to be and may not be what is supplied. don't take there info for what it is. You also have to pay to send items back that don't arrive as you may expect so be careful. I won't be using them again as they do all they can to say their right when that's not the case. I ordered 260mm wheels and they did not arrive as 260mm wheels they arrived as 260mm wheels including the tires. not exactly the same.”

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Posted 1 year ago

Thank you so much for your feedback, Thomas. I am sorry for the delays in delivery, and for your experience with the wheels not arriving as expected. We take customer satisfaction seriously, and it is disappointing to learn that you won't be using us again. As discussed the goods supplied do match the spec given on our website so it is a shame the spec does not meet your requirements.We truly value your opinion and appreciate the time that you took to let us know your experience.

Posted 1 year ago

“Fantastic service, the only slightly criticism is at least half a dozen emails once ordered for £10 worth of parts”

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Posted 1 year ago

Thank you for your 5 star rating for Ross Handling Ltd., Ian! It means a lot to us, and we really appreciate your feedback. We are glad that you have had a great experience with us and that you are a repeat customer. We're sorry that there were at least half a dozen emails after ordering parts worth £10, and we will try to streamline our communication process in the future. Thanks again!

Posted 1 year ago

“Great range or products, and great delivery.”

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Posted 1 year ago

Thank you so much Paul for leaving us this amazing 5-star rating! We truly appreciate your support and happiness with our great range of products and the fast delivery. Thank you for being a returning customer and we look forward to having you with us for many more years!

Posted 1 year ago

“Good product (wheels, in my case), and the product ranges are logically catalogued on the website. Very helpful customer-services department - assisted with some problems in getting the parcel delivered. One suggestion : I didn't see anywhere on the ordering-page of the Ross Handling website where a customer could leave specific delivery instructions to be used by the parcel-carrier, eg "If no-one is in, please leave the parcel in the passage between the garage and the house". Otherwise, good service, good product, I would use them again.”

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Posted 1 year ago

Thank you, Jim, for your excellent 5 star rating and taking the time to leave such a detailed and helpful review. We're glad to know our product and customer service have been enjoyable. We appreciate your suggestion regarding leaving delivery instructions, and we will be sure to take this into consideration. Thank you for choosing Ross Handling Ltd, we look forward to serving you again in the future.

Posted 1 year ago

“Excellent quick service, quality product supplied”

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Posted 1 year ago

Thank you so much Paul for your 5 star rating of Ross Handling Ltd! We really appreciate your feedback, especially given your experience with our quick service and quality product supplied. We are so glad that you are a repeating customer and look forward to providing you our best service in the future.

Posted 1 year ago

“Your item arrived on time and was in perfect order thanks.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd, Les! We are thrilled to hear that your item arrived on time and was in perfect order. We are grateful to have a customer like you who so consistently chooses our services.

Posted 1 year ago

“Very speedy fulfilment of my order”

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Posted 1 year ago

Thank you so much Caroline for the 5 star rating of Ross Handling Ltd. We really appreciate it, as well as your kind words about the very speedy fulfilment of your order. It's fantastic to have such a loyal returning customer like yourself. Thanks!

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,747 reviews