Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,775 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,775 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, really good advice & help with choosing the correct castors. Prompt communication & delivery of items. Would definitely recommend.”

Helpful Report

Posted 1 year ago

Thank you so much, Wendy, for your five-star rating of Ross Handling Ltd. We really appreciate your kind words about our excellent customer service, the great advice we provided, the prompt communication and of course the fast delivery. We especially value your loyalty as a returning customer, and look forward to serving you again in the future.

Posted 1 year ago

“I’ve used Ross Handling a few times and their communication and delivery time is always great Makes my job easier, cheers”

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Posted 1 year ago

Thank you so much Ben for your 5 star rating of Ross Handling Ltd. We appreciate your loyalty and it makes us so happy that we could make your job easier. We value you as a returning customer and thank you for your positive feedback!

Posted 1 year ago

“There were some delays in delivering parts of my order but in discussing this with customer service who responded by return and all were received within the week.”

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Posted 1 year ago

Thank you so much for your honest feedback regarding your experience with Ross Handling Ltd. We are very sorry to hear that your order went wrong and we would like to apologize for the inconvenience caused. Our team always strives to deliver the best services and ensure that our customers have a positive experience using our products and services. We really appreciate you taking the time to let us know about the mistakes made with your order and we hope that we can make it up to you. We are always open to hearing what we can do to improve our process and make sure that this does not happen again.

Posted 1 year ago

“Needed some flexible adjustable feet, wide range to choose from. The product was perfect for my needs and was delivered very quickly.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd! We are thrilled to hear that the product was perfect for your needs and was delivered quickly. We really appreciate your repeat business, and look forward to serving you again soon!

Posted 1 year ago

“One of the best customer services I’ve had from any supplier. The items I ordered were out of stock, they emailed within 30 mins to offer an alternative, that was suitable for my application. I agreed the purchase. They confirmed & provided postage details & processed the refund. First class service. Will use again.”

Helpful Report

Posted 1 year ago

Thank you, Robert, for your 5 star rating of Ross Handling Ltd! We really appreciate your loyalty and the trust you have placed in us as a supplier. We are thrilled to hear that we have provided you with one of the best customer services you have ever experienced. We are so glad that the alternative solution we offered was suitable for your application and that you agreed to the purchase and we are grateful for your returning as a customer. Thank you for your kind words and for taking the time to leave us a review. We look forward to serving you again in the future.

Posted 1 year ago

“Good products, great service.”

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Posted 1 year ago

Thank you so much, Jacopo, for your 5 star rating of Ross Handling Ltd. We really appreciate your loyalty and we are thrilled that you think our products and services are great. Thank you for being a loyal customer!

Posted 1 year ago

“Great company to deal with. Very professional and helpful. Highly recommended”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Ross Handling Ltd! We are thrilled to hear that you found us to be a great company to deal with, very professional and helpful, and highly recommended. We truly appreciate the time you took to recommend us and your loyalty to us as a customer.

Posted 1 year ago

“very good, parts arrived on time and well packaged.”

Helpful Report

Posted 1 year ago

Thanks so much for your 5 star rating, Robert! We are highly appreciative of your feedback. We're glad to hear you had a very good experience with our parts arriving on time and well packaged. We value your loyalty as a returning customer!

Posted 1 year ago

“good advice and service thank you”

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Posted 1 year ago

Thank you very much, Tony, for your 5-star rating of Ross Handling Ltd. We are so pleased to hear that you have had good advice and service from us and that you are a repeating customer. We are very grateful for your loyalty!

Posted 1 year ago

“Great items reasonably priced, fast service and postage. Have used more than once.”

Helpful Report

Posted 1 year ago

Thank you, Robert, for your 5 star rating of Ross Handling Ltd. We greatly appreciate your loyal support and feedback. We are delighted to know that our items are reasonably priced, that our service and postage are speedy, and that you have used our services more than once. Thank you for being a loyal customer!

Posted 1 year ago

“Product (5 plastic inserts for office chair approximately 2 oz )very good, response very quick. Price £4.90 acceptable. £5.50 standard delivery in an envelope via post - ridiculous!! If it hadn’t been urgent……”

Helpful Report

Posted 1 year ago

Thank you so much for your review of Ross Handing Ltd., William! We are so glad to hear that our team has been able to provide you with a great experience. Thank you for your feedback on the postage fees we aim to provide the best service for our customers and your opinion has been noted. Please don’t hesitate to reach out if you have any other questions or need any help.

Posted 1 year ago

“Excellent service. Very fast delivery, good quality”

Helpful Report

Posted 1 year ago

Thank you so much Clare for your 5 star rating of Ross Handling Ltd. We are thrilled that you are pleased with our excellent service, fast delivery and good quality. We appreciate your loyalty and look forward to continuing to provide you with the same great service in the future!

Posted 1 year ago

“Fast and efficient”

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Posted 1 year ago

Thank you, Marco, for your 5 star rating of Ross Handling Ltd! We are delighted that you found our service both "fast and efficient". Your feedback and support is greatly appreciated.

Posted 1 year ago

“Ross Handling Ltd were very good keeping me up to date on the where abouts and the time my parcel would be delivered”

Helpful Report

Posted 1 year ago

Thank you Marc for your 5 star rating of Ross Handling Ltd. We're glad that you were pleased with our service in keeping you up to date with the whereabouts and delivery time of your parcel. We also appreciate your loyalty as a repeat customer.

Posted 1 year ago

“good website easy to select correct item as info given. fast delivery”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 5 star review! We really appreciate you recommending us to others, and we're glad to hear that you found the website easy to use and that the items you purchased were delivered fast. We're delighted that you are a returning customer and truly value your loyalty.

Posted 1 year ago

“Great company, great range and deliver on time”

Helpful Report

Posted 1 year ago

Thanks so much for the five-star rating, Keith! We're so glad to know that you're satisfied with Ross Handling Ltd- we strive to provide great company, great range and delivery on time for all of our customers. It's fantastic that you've been returning to us again and again- we really appreciate it!

Posted 1 year ago

“Got a inner tube that came with holes in, too much effort to return”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback regarding Ross Handling Ltd., Aaran! We are sorry for any inconvenience caused by the inner tube with holes in it. Can i please ask if you have contacted us regarding this issue?If anything is received with fault we of course will sort this out for you. We would not expect you to return the goods and will happily send out a replacement to rectify this for you.

Posted 1 year ago

“I never received what I ordered”

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Posted 1 year ago

Thank you Richard for your feedback about Ross Handling Ltd. We appreciate you taking the time to share your experience with us. We have tried to contact you on a few occasions as you choose a collection option for the goods and i can see you are located in USA. We would need to take a payment for shipping of the goods if you wish to move forward with the order. Please feel free to contact us to arrange.

Posted 1 year ago

“Beautifully made solid brass castors. Polished and finished to a high standard and they look amazing on the cupboard I’ve made. A real touch of elegance and history.”

Ross Handling Ltd 5 star review on 23rd February 2023

Helpful Report

Posted 1 year ago

Thanks so much Steve for your five star rating of Ross Handling Ltd. It's fabulous to hear you are so pleased with the brass castors and that they bring a touch of elegance and history to the cupboard you've made. We absolutely appreciate your continued business with us and look forward to taking care of your need in the future.

Posted 1 year ago

“Good handles Good service”

Helpful Report

Posted 1 year ago

Thank you so much, Robert, for your 5 star rating of Ross Handling Ltd! We're so pleased that our good handles and good service have earned your repeat custom! We really appreciate your kind words and we look forward to seeing you again soon.

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,775 reviews