Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,773 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,773 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The castors I bought were to put at the back corners of our caravan as when I reverse off the road up our driveway the back end can scrape on the driveway because of the angle of our driveway to the road it can also happen when boarding a cross channel ferry. I used castors bought from Screwfix last time but although they worked well the maximum load was not very high. The load the Ross castors can manage is three times as much and the quality is excellent. A very good choice.”

Helpful Report

Posted 11 months ago

Dear Hywel, Thank you so much for your glowing 5-star rating of Ross Handling Ltd. We truly appreciate your continued support and loyalty as our customer. We are delighted to hear that the castors you purchased from us have exceeded your expectations. It's great to know that they have effectively solved the issue of your caravan scraping on the driveway and when boarding the cross channel ferry. The fact that our castors can manage three times the load compared to the ones from Screwfix, while maintaining excellent quality, makes us incredibly proud of our products. Thank you once again for choosing Ross Handling Ltd, and we look forward to serving you in the future. Best regards,

Posted 11 months ago

“Well 10/10 and brilliant”

Helpful Report

Posted 11 months ago

Dear Leon, Thank you so much for your fantastic 5-star rating of Ross Handling Ltd! We greatly appreciate your support and feedback. We are thrilled to hear that you found our services to be well 10/10 and brilliant. It means the world to us to know that we exceeded your expectations. We look forward to serving you again in the future and please don't hesitate to reach out if there's anything else we can assist you with. Best regards, Ross Handling Ltd

Posted 11 months ago

“Exactly as described, small brass and ceramic castors, which were perfect for my project.”

Helpful Report

Posted 11 months ago

Dear Croianna, Thank you so much for taking the time to rate us with 5 stars! We truly appreciate your positive feedback on your experience with Ross Handling Ltd. We are thrilled to hear that you found our small brass and ceramic castors to be perfect for your project. Your satisfaction is our utmost priority, and we are delighted to have met your expectations. If you ever require any assistance or have any future projects, please don't hesitate to reach out to us. Once again, thank you for choosing Ross Handling Ltd. We look forward to serving you in the future! Best regards,

Posted 11 months ago

“I needed to replace a wheel and axle on y wheelbarrow. The customer service at the end of the email was very helpful. Not giving 5 stars only because some of the technical advice was not accurate!”

Helpful Report

Posted 11 months ago

Dear [Reviewer],Thank you so much for taking the time to rate Ross Handling Ltd. We greatly appreciate your 4-star review! We are thrilled to hear that our customer service team was able to assist you with your wheelbarrow issue. Your positive feedback regarding their helpfulness in the email is truly encouraging to all of us. We understand that some of the technical advice provided may not have been entirely accurate, and we apologize for any confusion caused. We strive to continuously improve and provide precise information to all our customers. Your feedback helps us identify areas where we can enhance our services further. Once again, thank you for choosing Ross Handling Ltd. We value your support and hope to serve you even better in the future. Best regards,

Posted 11 months ago

“Easy to order. Easy to deal with. Packed ans shippled quickly. Just what i wanted!”

Helpful Report

Posted 11 months ago

Dear Quentin, Thank you so much for awarding Ross Handling Ltd a stellar 5-star rating! We truly appreciate your support and loyalty as a customer. We're thrilled to hear that your experience with us was easy and hassle-free. Our team strives to provide seamless ordering processes and exceptional customer service, so it's delightful to know that we succeeded in meeting your expectations. Best regards,

Posted 11 months ago

“Great range of all wheels and castors, good prices and spot on delvery”

Helpful Report

Posted 1 year ago

Dear Graham, Thank you so much for taking the time to rate Ross Handling Ltd with 5 stars. We are thrilled to hear that you are satisfied with our products and services. Your feedback means a lot to us. We are delighted that you have found our range of wheels and castors to be great, our prices to be good, and our delivery to be spot on. Providing high-quality products at competitive prices, while ensuring a seamless delivery experience, is always our top priority. We appreciate your loyalty as a customer and look forward to serving you again in the future. If there is anything else we can assist you with, please don't hesitate to let us know. Thank you once again for your kind review and for choosing Ross Handling Ltd. Best regards,

Posted 1 year ago

“Good quality product delivered promptly pleased with service”

Helpful Report

Posted 1 year ago

Dear Roger, Thank you so much for giving us a 5-star rating for Ross Handling Ltd. We greatly appreciate your feedback and support. We are thrilled to hear that you found our products to be of good quality and that our delivery service was prompt. Customer satisfaction is our top priority, and we are extremely pleased to know that we met your expectations. Thank you once again for your kind words. We look forward to serving you again in the future. Best regards,

Posted 1 year ago

“I saw some castors on sale so placed an order. I later realised that I’d made a mistake with the size. I phoned up customer services and they were happy to amend my order. Items arrived well packed and as described. Excellent service. Thanks.”

Helpful Report

Posted 1 year ago

Dear Shahzad, Thank you so much for giving us a 5-star rating! We greatly appreciate your kind feedback regarding your recent experience with Ross Handling Ltd. We are delighted to hear that you found the castors you needed. Our team is always here to assist you, so we were more than happy to amend your order when you realized the size mistake. We strive to provide excellent customer service, and your satisfaction is our top priority. Once again, thank you for your kind words and for choosing Ross Handling Ltd. We look forward to serving you again in the future. Best regards, Ross Handling Ltd.

Posted 1 year ago

“Wouldn’t use again”

Helpful Report

Posted 1 year ago

“Okay products”

Helpful Report

Posted 1 year ago

Dear David, Thank you so much for your glowing 5-star rating of Ross Handling Ltd! We sincerely appreciate your kind words and support. It's wonderful to hear that you had a good experience with us. We would also like to take this opportunity to address your comment about our products. We apologize if they were not up to your expectations. We value your feedback and are constantly striving to improve our offerings. If there's anything specific you'd like to share with us, we would be more than happy to listen and work towards enhancing your future experiences. Warm regards,

Posted 1 year ago

“Barrow axle turned out to be 25mm too long, because I wasn't sure where to measure the old one , ie from the start of the threads, or the length of the whole thing. Lesson learned for next time”

Helpful Report

Posted 1 year ago

Thank you, Andrew, for taking the time to give Ross Handling Ltd a 4-star rating. We appreciate your feedback and are delighted to hear that you had a positive experience with us. We apologize for any confusion or inconvenience regarding the wheel axle. Your comment about the measurement uncertainty is valuable, and we will take it into consideration to ensure better clarity in the future. Learning from experiences like these helps us improve our service.

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Dear Jeremy, Thank you so much for taking the time to leave us a fantastic 5-star rating! We greatly appreciate your feedback and are thrilled that you are satisfied with the service provided by Ross Handling Ltd. Best regards,

Posted 1 year ago

“Fast service quality parts”

Helpful Report

Posted 1 year ago

Dear James, Thank you so much for your fantastic 5-star rating of Ross Handling Ltd! We truly appreciate your kind words and support. At Ross Handling Ltd, we are committed to providing fast service and only the highest quality parts to our valued customers. Your satisfaction is our top priority, and we are thrilled to hear that our efforts have resonated with you. Thank you again for choosing Ross Handling Ltd. We look forward to serving you in the future and exceeding your expectations once more. Best regards,

Posted 1 year ago

“Excellent quality brass castors - just the job ! Delivered promptly as promised. Thank you Ross.”

Helpful Report

Posted 1 year ago

Dear Alexander,Thank you so much for your outstanding 5-star rating of Ross Handling Ltd! We truly appreciate your kind words and are thrilled to hear that our brass castors perfectly suited your needs. Our team takes great pride in providing excellent quality products, and we're delighted to know that we met your expectations. We understand the importance of timely delivery, and we're glad that we could fulfil our promise in getting your order to you promptly. Once again, thank you for choosing Ross Handling Ltd. It's customers like you that make our job so fulfilling. We hope to serve you again in the future. Best regards,

Posted 1 year ago

“The product arrived within 48 hours of the order being placed and was exactly what was ordered. Very good service.”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for taking the time to leave a 5-star rating for Ross Handling Ltd. We greatly appreciate your kind feedback. Providing excellent service is our top priority, and your satisfaction means a lot to us. Please don't hesitate to reach out if you have any further questions or require assistance in the future. We look forward to serving you again! Best regards, Ross Handling Ltd.

Posted 1 year ago

“I would recommend Ross handling they are professional prompt and very reasonably priced”

Helpful Report

Posted 1 year ago

Dear Stephen,Thank you so much for taking the time to rate Ross Handling Ltd with a fantastic 5 stars! We truly appreciate your feedback and support. "I would recommend Ross Handling; they are professional, prompt, and very reasonably priced." We are thrilled to hear that our services met your expectations and that you found our team to be professional and efficient. We aim to provide top-notch service while offering competitive pricing to our valued customers like yourself. Once again, thank you for your kind words and recommendation. We look forward to assisting you with any future needs you may have. Best regards, Ross Handling Ltd

Posted 1 year ago

“Very pleased, item description and quality perfect 👍”

Helpful Report

Posted 1 year ago

Dear Darrel,Thank you so much for awarding Ross Handling Ltd. with a fantastic 5-star rating! We truly appreciate your kind feedback and are delighted to hear that you are very pleased with our service. Knowing that the item description and quality were perfect for you is wonderful news. At Ross Handling Ltd., we continuously strive to provide top-notch products along with exceptional customer service. Your review has filled us with great joy and motivation to keep delivering on our promises. Once again, thank you for your support and appreciation. Please don't hesitate to reach out if you have any further needs or questions. We are always here to assist you. Best regards, The Ross Handling Ltd. Team

Posted 1 year ago

“Ordered on 14/12/23, I have not yet received the order (02/01/24).”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Ross Handling. We apologize for the delay in your order being received, and we understand your disappointment.

Posted 1 year ago

“Excellent service very prompt arrived next day.”

Helpful Report

Posted 1 year ago

Thank you very much for your 5 star rating, Paul! We are very pleased you have had an excellent experience with Ross Handling Ltd. Our prompt service is something we take great pride in and we are delighted that the delivery arrived the next day.

Posted 1 year ago

“thank you for your request, however, please tell me why the 12mm stated bore actually measures 14.40mm on both wheels. please advise.”

Helpful Report

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,773 reviews