Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,773 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,773 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast and efficient service. Item arrived the next day, well packaged and great product. Thank you”

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Posted 1 year ago

Thank you so much, Ruth, for giving Ross Handling Ltd a 5 star rating! We are so glad you had a great experience with us, from the very fast and efficient service to the item arriving the next day, well packaged and great product. We truly appreciate your loyalty as a returning customer. Thank you!

Posted 1 year ago

“Good company to deal with, I have used several times before but let down this time no dispatch until I contacted on day I was told delivery taking place. It was not the courier fault.”

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Posted 1 year ago

Thank you so much for your 4-star rating of Ross Handling Ltd., Brian! We really appreciate your loyalty and for using our services multiple times. We're sorry to hear that this time we did not meet your expectations in terms of delivery times. We take customer satisfaction very seriously and we'll definitely work to ensure this doesn't happen again. Thank you for your understanding.

Posted 1 year ago

“Perfect casters, great quality probably the best thank you Melanie Bullock”

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Posted 1 year ago

Thank you so much Melanie for your 5 star rating! We are thrilled to know that you were pleased with the quality of our products and that Perfect casters was the perfect solution for you. We really appreciate that you have chosen Ross Handling Ltd. as your go-to caster and wheel supplier. Thank you for being a faithfully returning customer!

Posted 1 year ago

“Very happy with the product sent (tyres and tube). Efficient service and reasonable price. Would have been 5/5 if the inner tubes had come with a dust valve. Picky, but something else I now need to get.”

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Posted 1 year ago

Thank you, Mike, for giving us a 4-star rating. We're very pleased you were happy with the quality of the tyres and tube you received and the efficient service you experienced. We apologize if you feel the tube should've come with a dust valve, and we hope that in the future our products will meet all of your expectations. Thank you again for your review!

Posted 1 year ago

“Not as ordered. Ordered 600 twin wheeled castors online, (TW5001 M10X15) no brake, m10 threads. Said in stock, 2 day delivery. 2 days pass and no wheels. Phoned to find out what was happening. Was told they didn't have enough in stock.(?). Told them I would have what they have got, but I needed them next day delivery. Was told that they probably couldn't get them put together intime. I said send me the wheel s and I will put the M10 threads in myself I really need them next day, this was on 2/6/2023. OK i was told. The next day NO WHEELS. Finally got the wheels and threads on Tuesday 6/6/2023. Not Happy as needed them for the weekend to get orders ready for delivery. Ended up with 251 wheels unbraked (which I asked for) and 49 wheels braked (that I did not ask for) enough threads for 251 and then and assortment of 42 wrong threads. Phoned up and asked what was happening and I would now need 49 more castors with the thread in them. Not sure when these arrived but the arrived at the invoice address and not the delivery address, I have not opened the box because we forgot to bring them to work but I am assuming that they are ok. Still waiting for the 300 rest of order. What do I do with the ones I do not need or ordered, I am not going to pay postage to send them back, if you send me a returns postage then you can have them back. When will I get rest of order.”

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Posted 1 year ago

“Prompt service and kept me well informed”

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Posted 1 year ago

Thanks Charles for your 5 star rating of Ross Handling Ltd! We're glad you appreciated our prompt service and keeping you well informed.

Posted 1 year ago

“The wheel I ordered was advertised as having a 16mm axle bore. In practice it turned out to have a 15mm Axle bore, necessitating me to source an axle from elsewhere instead of using the old one. I have kept the wheel, as it is the closest match to the old wheel I was replacing. Price and delivery were OK”

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Posted 1 year ago

Thank you very much for your feedback on Ross Handling Ltd, Dave. We really appreciate you taking the time to let us know about your experience. We apologize for any inconvenience caused by the difference in axle bore between the wheel you ordered and what you received. We understand that it caused you to have to source an axle from elsewhere rather than using the old one, but we’re glad that the wheel was still a good enough fit for you to keep. At Ross Handling, we strive to deliver quality products and services, and acknowledge that in this case we didn't meet our own standards. We hope that you were still satisfied with the Price and delivery you received. We would like to learn more from you though - is there any advice you could give us on how we could improve our service in the future? Thank you again for taking the time to share your experience with us.

Posted 1 year ago

“25mm tube connectors, steel insert super strong, very sirm fit. Quality product.”

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Posted 1 year ago

Thank you so much Andrew for your 5 star rating! We are delighted that you found our 25mm tube connectors with steel insert super strong, very firm fit to be of quality product. We highly value our customers, and thank you for being a repeating customer!

Posted 1 year ago

“All promises delivered”

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Posted 1 year ago

Thank you so much, EILEEN, for taking the time of to leave a 5 star rating for Ross Handling Ltd! We are grateful that you had such a pleasant experience working with us, and that all promises were delivered. It is always a pleasure to help our customers achieve their goals!

Posted 1 year ago

“The parts you need and prompt delivery. Highly recommend Ross Handling.”

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Posted 1 year ago

Thank you so much for your 5-star review, Alan! We are delighted to hear that you have had a great experience with Ross Handling Ltd and are especially pleased to hear that you had the parts you needed and the prompt delivery. We thank you for your loyalty and for being a repeating customer!

Posted 1 year ago

“Excellent service, ordered one day delivered the next couldn't be better.”

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Posted 1 year ago

Thank you so much Norman for your 5 star rating of Ross Handling Ltd! We really appreciate your kind words. We are thrilled to hear you had a pleasant experience with us.

Posted 1 year ago

“Excellent service , thank you.”

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Posted 1 year ago

Thanks so much for your kind 5-star rating, Tim! We're so glad that you continue to enjoy excellent service from Ross Handling Ltd. Thank you so much for your loyalty!

Posted 1 year ago

“pLACED ORDER AND RECEIVED GOOD VERY QUICKLY - WILL CERTAINLY ORDER FROM ROSS HANDLING AGAIN.”

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Posted 1 year ago

Thank you so much Debbie for your 5 star rating of Ross Handling Ltd! We're so glad that you are pleased with your order and that you will be ordering from us again in future! It's comments like yours that make it all worthwhile. Many thanks!"

Posted 1 year ago

“Although the information online was not correct to the item delivered Ross Handling could not have provided better service with instant refund and professional service”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd! We are so glad that our services meet your expectations and that you've chosen us again as your service provider. We are also especially pleased to hear that although the information online was not correct to the item delivered, Ross Handling could not have provided better service with instant refund and professional service. We are happy to have had you as an ongoing customer - thank you!

Posted 1 year ago

“Prompt delivery. The product looks fine. They are actually for the rear wheels of an attendant pushed chair.”

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Posted 1 year ago

Thank you for your excellent 5-star review, We are delighted to hear that you had a great experience with us and that the product for the rear wheels of your attendant pushed chair looks fine and was delivered quickly. We greatly appreciate that you are a returning customer and look forward to seeing you again soon!

Posted 1 year ago

“Very good”

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Posted 1 year ago

Thank you for your 5 star rating of Ross Handling Ltd, Bob! We really appreciate it. It's great to have such a loyal customer who keeps coming back to us. Thank you for your very good review.

Posted 1 year ago

“Castors arrived as expected and re of good quality for the job.”

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Posted 1 year ago

Thanks so much for the 5 star rating of Ross Handling Ltd. We really appreciate your support and are so pleased to hear that the castors arrived as expected and are of good quality for the job. Thanks also for being a returning customer.

Posted 1 year ago

“They were very helpful when I got into difficulties.”

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Posted 1 year ago

Thank you David for the 5-star rating of Ross Handling Ltd! We are so glad to hear you had a fantastic experience and that you were able to rely on our team to get the job done even when things went wrong. We appreciate your loyalty and look forward to working with you again in the future.

Posted 1 year ago

“Exactly what i needed. The photo and size were accurate. Ordering and delivery were easy and quick”

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Posted 1 year ago

“Great, efficient service and a top product.”

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Posted 1 year ago

Thank you so much Alastair for the 5 star rating of Ross Handling Ltd! We really appreciate your feedback and are thrilled that you had a great, efficient service experience with us. It's amazing to us that you have been a returning customer; we are so thankful for your patronage and continuous support. Thanks again!

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,773 reviews