Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,747 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,747 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient service although I must have ordered the wrong size and had to return it”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd, Edward! We appreciate your continued loyalty and support. We are thrilled that you are pleased with our service and are sorry to hear that it ended up being the incorrect size, you can always give us a call and we would be more than happy to help you choose the correct size. Thank you again for your stellar review!

Posted 1 year ago

“Quick service. Excellent communication, website and product”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd. We truly appreciate your returning loyalty and your feedback! We are so pleased to know that tour service has been good to you. We hope to continue to serve you for many years to come!

Posted 1 year ago

“First order was a little slow in arriving but the second one was amazingly quick and was far more critical to us. Great service. Thanks.”

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Posted 1 year ago

Thank you so much for the great 4 star rating, Michael! We really appreciate you being such a loyal customer. We're sorry to hear that the first order was slow in arriving, but we're glad to hear that the second one was much better. We're glad we could provide great service. Thanks again!

Posted 1 year ago

“Excellent intuitive website. Impressive catalogue. Simple ordering and quick supply.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Ross Handling Ltd! We really appreciate you taking the time to share your experience with us. We are also grateful for your loyalty that has made you a repeating customer. We are happy that you found our website intuitive and our catalogue impressive not to mention the simple ordering and quick supply. We really value your support and look forward to serving you in the future.

Posted 1 year ago

“Very pleased. Quick turn round of order. Good quality product. Needed for dog bowl stands. Fit perfectly.”

Helpful Report

Posted 1 year ago

Thank you so much for giving Ross Handling Ltd a 5 star rating! We are very pleased to hear that you received a quick turn around of your order and that the product met all your needs for your dog bowl stands and fit perfectly. We are also very thankful that you continue to be a loyal customer. It is customers like you that make our business a success. Thanks again for your review!

Posted 1 year ago

“Very impressed with Ross and their prompt delivery. But mainly it is the build quality and performance that impressed me the most. These castors needed to support the weight of a heavy table and tv and still the castors glided accross the floor like a dream.”

Helpful Report

Posted 1 year ago

Thank you, David, for your five-star rating of Ross Handling Ltd. We are very pleased to hear that you are very impressed with Ross and their prompt delivery, as well as the build quality and performance of our castors. We are glad that they were able to support the weight of a heavy table and TV and still glide across the floor like a dream. Thank you for your kind words.

Posted 1 year ago

“Good product and service although some delay in delivery as outside your control.”

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Posted 1 year ago

Thank you for your fantastic 5 star rating of Ross Handling Ltd! We are delighted to hear that you had a great experience with us, including good product and service despite some delay in delivery which was outside our control. We are also grateful for your loyalty as a repeating customer.

Posted 1 year ago

“2nd purchase from these folks, service/shipping is fast, quality tubes & connectors are rock solid a year on and outdoors, I'll keep coming back.”

Helpful Report

Posted 1 year ago

Thank you so much, Edward, for the 5 star rating of Ross Handling Ltd! We really appreciate your loyal custom and are so happy to hear that our quality tubes and connectors have been rock solid a year on and outdoors. We hope that you continue to enjoy our products and services. Once again, thank you very much!

Posted 1 year ago

“Quality was excellent as was the delivery”

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Posted 1 year ago

Thank you for giving Ross Handling Ltd a 5-star rating, David! We are pleased to hear that the quality and delivery exceeded your expectations. We appreciate your loyalty as a returning customer!

Posted 1 year ago

“I found them to be very professional, efficient and friendly. They were awaiting delivery of the product that I wanted, which was likely to be several weeks wait. They made suggestions of suitable alternatives which were available immediately. Once ordered the package arrived within two days, and I am happy with the quality.”

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Posted 1 year ago

Thank you so much, Martin, for the amazing 5 star rating for Ross Handling Ltd. I am so glad to hear that we were able to meet your expectations in terms of professionalism, efficiency and friendliness. I am also really glad that we were able to suggest suitable alternatives for your order which arrived in a timely manner. We appreciate your loyalty and for repeating your business with us.

Posted 1 year ago

“Guaranteed pre-12pm next day delivery for £16.99 took 4 DAYS to arrive. Staff were completely apathetic about it and we missed our customer deadline. We won't be using Ross handling again, even eBay or Aliexpress are more reliable.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback about your experience with Ross Handling Ltd. We sincerely apologize for our service falling short of your expectations, and for you missing your customer deadline. We understand that guarantees for pre-12pm next day delivery were not met. We strive to always meet your expectations and would like to learn how to make things better. I have looked into this and can see that the items were despatched as promised and Unfortunately it was issues with the courier that caused the delay due to them being unable to locate you and then a change in address being requested. Again i send my sincere apologies that unfortunately on this occasion we did not manage to meet your deadline due to the courier issues.

Posted 1 year ago

“Very pleased with the service”

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Posted 1 year ago

Thanks Philip for giving us a 5-star rating! We are very pleased to hear that you were satisfied with our service. Thank you for your kind words - it's customers like you who make us strive for better.

Posted 1 year ago

“Quick delivery and competitively priced. All good.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Ross Handling Ltd! We truly appreciate your kind words, especially about our quick delivery and competitively priced products. We are also very thankful for your loyalty as a returning customer. We look forward to continuing to provide excellent service in the future.

Posted 1 year ago

“my copy of the order said it was coming in 1 box, it came in 3. Somone who orders a rollator is unlikely to be able to put one together. If I had known that it would not arrive complete I would NOT have ordered it.”

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Posted 1 year ago

Thank you for taking the time to let me know about your experience with Ross Handling Ltd, Jane. I apologize for any issues that occurred - it is never our intention for orders to not meet customers' expectations. It certainly seems like there was a misunderstanding regarding your order; I understand that you said it was coming in 1 box, yet it came in 3. Additionally, it is understandable why it would have been inconvenient to not have the rollator already assembled, as someone who orders it likely wouldn't have the necessary tools or patience to do so on their own. We have now made a note on the website which states this does not come assembled to avoid anyone else feeling any disappointment once receiving the goods.

Posted 1 year ago

“Only half the order arrived. I called up everyday for a week to chase and got assured it would be delivered the following day and it never was. 2 weeks later and £30 next day delivery cost it hasn’t arrived and have had no phone call or email to check. Pretty shocking….”

Helpful Report

Posted 1 year ago

Thank you for taking the time to give us feedback about Ross Handling Ltd, Jack. We are sorry that ordering with us was not a pleasant experience and appreciate you letting us know what happened. We understand that it has been an inconvenience for you that only half the order arrived and you were told that it would be delivered the following day but did not arrive. I personally Jumped on to this straight away once it was brought to my attention and this has now been resolved for you. I am extremely sorry that this situation occurred but i do hope i managed to improve your experience slightly and i hope moving forward we will be able to build a positive relationship if you have any future requirements. Customer service manager

Posted 1 year ago

“Product as described good service”

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Posted 1 year ago

Thank you very much, Anthony, for rating Ross Handling Ltd with 4 stars! We appreciate your kind words on the product being as described and our good service. It's great to know that you have been a loyal customer and we look forward to continuing to serve you in the future!

Posted 1 year ago

“Ordered Friday morning received Saturday morning could ask no more Excellent”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd! We are delighted that you received your order quickly and were satisfied with your experience, as we strive to deliver quality products and service to our customers. We are so pleased you think so highly of us and glad we could meet your expectations.

Posted 1 year ago

“Great range, great customer service, highly recommended🤩”

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Posted 1 year ago

Thank you so much, Michael! We really appreciate your 5 star rating of Ross Handling Ltd. We are so glad to hear that you enjoyed our great range of products and customer service! We appreciate you being a repeating customer too and are so thankful for your support. 🤩

Posted 1 year ago

“Prompt service as expected. Many thanks”

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Posted 1 year ago

Thank you so much Ronald for your 5 star rating of Ross Handling Ltd. It's great that you have been a repeating customer and we appreciate your prompt service as expected. Many thanks!

Posted 1 year ago

“Excellent castors, well made. Good value”

Ross Handling Ltd 5 star review on 19th May 2023

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Posted 1 year ago

Thank you so much for your 5 star rating, Steven! We are delighted to hear that our Excellent castors are well made and provide good value. Your endorsement of Ross Handling Ltd is greatly appreciated.

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,747 reviews