Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,747 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,747 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A fantastic company to deal with. Our “blue” castors seem to be of a very good quality.”

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Posted 9 months ago

Dear Chris,Thank you so much for taking the time to leave us a five-star rating for Ross Handling Ltd. We truly appreciate your support. We're thrilled to hear that you found our company to be fantastic to deal with. Providing excellent customer service is one of our top priorities, and we're glad we could meet your expectations. Also, we're glad to know that you are satisfied with the quality of our "blue" castors. We strive to deliver products that are not only durable but also of outstanding quality. Please feel free to reach out to us if you have any further questions or if there's anything else we can assist you with. We look forward to serving you again in the future.

Posted 9 months ago

“~Sadly they did not fit and when we asked if you had a smaller fitting you just said no.”

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Posted 9 months ago

Dear Simon,Thank you so much for taking the time to provide us with your feedback on your recent experience with Ross Handling Ltd. We truly appreciate your input and value your opinion. First and foremost, we would like to sincerely apologize for the inconvenience caused by the ill-fitting product. We understand how frustrating it can be when the item does not meet your expectations. We regret that our response regarding a smaller fitting was not satisfactory, and we apologize for any confusion or frustration this may have caused. At Ross Handling Ltd, it is our utmost priority to deliver only the highest quality products and provide excellent customer service. Your feedback plays a vital role in helping us achieve this goal, and we genuinely appreciate your support in making things better. Once again, we sincerely apologize for any inconvenience caused

Posted 9 months ago

“Although the first delivery was the wrong size product. They promptly sent the right size by next post and were very apologetic. Thank you and a great product.”

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Posted 9 months ago

“Great item and great service thank you”

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Posted 9 months ago

“Product as described, arrived quickly, great service.”

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Posted 9 months ago

“Lots of apparently good wheels/tyres about but when you get down to it there are very few I would buy. This wheel was pricey but excellent.”

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Posted 9 months ago

“Did a "google" search for car/van tyre innertubes. Got "Ross Handling" recieved 4 innertubes for wheelbarrows. Then there is the agro of returns ,,,and the cost????”

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Posted 9 months ago

“I bought a replacement Chillington P-350 pnumatic wheelbarrow wheel and tyre. It arrived quickly and was well packaged. The tyre had a large chunk of rubber missing from it which went through to nearly the inner tube. Not good. Ross Handling customer services were great and a new one was sent out very quickly with no quibbles. Impressive work Ross Handling, thank you.”

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Posted 9 months ago

“Very pleased with the delivery time and castors are well made and substantial”

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Posted 9 months ago

“Really happy with the level of customer service received from Ross Handling. I had ordered some new furniture castors before the year end and the wrong ones arrived. This had me a little worried given some negative reviews I had read online. However I must say I was delighted with how quick and smooth the process was to correct the error. Once I had made contact with the customer service people I had my correct order withing 48 hours!! Super impressed!! Thank you again for the help with this and for being super lovely, and quick with responding to my issue.”

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Posted 9 months ago

“orered only a wheelbarrow teyr and tube but arrived quickly and well wrapped...and good price. will use again,”

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Posted 9 months ago

Thank you, Christopher, for your fantastic 5-star rating of Ross Handling Ltd! We truly appreciate your support and are thrilled to hear that you were pleased with our products and service. We take pride in our fast and secure delivery, as well as our competitive prices. It's wonderful to know that you had a positive experience with us. We look forward to assisting you again in the future.

Posted 9 months ago

“Fast and efficient service. quality product and great value..”

Helpful Report

Posted 9 months ago

Dear John, Thank you so much for your amazing 5-star rating of Ross Handling Ltd. We greatly appreciate your support and are thrilled to hear that you found our service fast and efficient, our product of high quality, and our pricing to be great value. Your feedback means a lot to our team and will motivate us to continue delivering exceptional experiences to all our valued customers. Warm regards,

Posted 9 months ago

“Excellent little casters we put on a large leather chair of ours that was difficult to move around. They were easy to put on and work perfectly and look great.”

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Posted 9 months ago

Dear Lisa, Thank you so much for your stellar 5-star rating of Ross Handling Ltd. We greatly appreciate your feedback and are thrilled to hear that our casters worked perfectly for your large leather chair. We're glad they were easy to install and have made it easier for you to move the chair around. We also love that they look great! Your satisfaction is our utmost priority, and we are grateful for your support. Warm regards,

Posted 9 months ago

“Tyre and tube arrived but tyre valve was missing. Reason for 4 star. Delivery from DPD was not good as they said they tried to deliver but not true as my CCTV confirms. We had to make a special journey to collect from pickup point and asked for a refund for delivery. Ross Handling were prompt with a refund so thank you to them.”

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Posted 9 months ago

“Good communication( except that my name is Dainton)good product well, but not excessively, packed. Good product, very straight-forward to attach. Many thanks”

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Posted 9 months ago

Dear Peter,Thank you so much for your outstanding 5-star rating of Ross Handling Ltd. We truly appreciate your feedback and taking the time to share your experience with us. We always aim to establish clear and effective communication channels with our valued customers like you. Additionally, we are thrilled to hear that the product was well-packed, ensuring its safe delivery to you. We are delighted that you found our product easy to attach. Our team strives to design and manufacture items that are not only of high quality but also user-friendly, providing a seamless experience. Once again, many thanks for your kind words and for choosing Ross Handling Ltd. We are here to assist you with any further inquiries or assistance you may need. We look forward to serving you again in the future! Best regards, Ross Handling Ltd

Posted 9 months ago

“The castors I bought were to put at the back corners of our caravan as when I reverse off the road up our driveway the back end can scrape on the driveway because of the angle of our driveway to the road it can also happen when boarding a cross channel ferry. I used castors bought from Screwfix last time but although they worked well the maximum load was not very high. The load the Ross castors can manage is three times as much and the quality is excellent. A very good choice.”

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Posted 10 months ago

Dear Hywel, Thank you so much for your glowing 5-star rating of Ross Handling Ltd. We truly appreciate your continued support and loyalty as our customer. We are delighted to hear that the castors you purchased from us have exceeded your expectations. It's great to know that they have effectively solved the issue of your caravan scraping on the driveway and when boarding the cross channel ferry. The fact that our castors can manage three times the load compared to the ones from Screwfix, while maintaining excellent quality, makes us incredibly proud of our products. Thank you once again for choosing Ross Handling Ltd, and we look forward to serving you in the future. Best regards,

Posted 10 months ago

“Well 10/10 and brilliant”

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Posted 10 months ago

Dear Leon, Thank you so much for your fantastic 5-star rating of Ross Handling Ltd! We greatly appreciate your support and feedback. We are thrilled to hear that you found our services to be well 10/10 and brilliant. It means the world to us to know that we exceeded your expectations. We look forward to serving you again in the future and please don't hesitate to reach out if there's anything else we can assist you with. Best regards, Ross Handling Ltd

Posted 10 months ago

“Exactly as described, small brass and ceramic castors, which were perfect for my project.”

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Posted 10 months ago

Dear Croianna, Thank you so much for taking the time to rate us with 5 stars! We truly appreciate your positive feedback on your experience with Ross Handling Ltd. We are thrilled to hear that you found our small brass and ceramic castors to be perfect for your project. Your satisfaction is our utmost priority, and we are delighted to have met your expectations. If you ever require any assistance or have any future projects, please don't hesitate to reach out to us. Once again, thank you for choosing Ross Handling Ltd. We look forward to serving you in the future! Best regards,

Posted 10 months ago

“I needed to replace a wheel and axle on y wheelbarrow. The customer service at the end of the email was very helpful. Not giving 5 stars only because some of the technical advice was not accurate!”

Helpful Report

Posted 10 months ago

Dear [Reviewer],Thank you so much for taking the time to rate Ross Handling Ltd. We greatly appreciate your 4-star review! We are thrilled to hear that our customer service team was able to assist you with your wheelbarrow issue. Your positive feedback regarding their helpfulness in the email is truly encouraging to all of us. We understand that some of the technical advice provided may not have been entirely accurate, and we apologize for any confusion caused. We strive to continuously improve and provide precise information to all our customers. Your feedback helps us identify areas where we can enhance our services further. Once again, thank you for choosing Ross Handling Ltd. We value your support and hope to serve you even better in the future. Best regards,

Posted 10 months ago

“Easy to order. Easy to deal with. Packed ans shippled quickly. Just what i wanted!”

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Posted 10 months ago

Dear Quentin, Thank you so much for awarding Ross Handling Ltd a stellar 5-star rating! We truly appreciate your support and loyalty as a customer. We're thrilled to hear that your experience with us was easy and hassle-free. Our team strives to provide seamless ordering processes and exceptional customer service, so it's delightful to know that we succeeded in meeting your expectations. Best regards,

Posted 10 months ago

Ross Handling Ltd is rated 4.8 based on 9,747 reviews