Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,773 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,773 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I initially found the product I was seeking through a search engine that took me straight to the Ross Handling website, where I found sufficient info and specs that gave me confidence that I was buying the right thing. The website was easy to use and ordering was straight forward. Delivery was prompt and the product appears to be of good quality. Overall, a good experience!”

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Posted 1 month ago

“Excellent choice of products, great prices, fast delivery and top quality communications. Thanks”

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Posted 1 month ago

“very good experience.Delivered on time thankyou”

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Posted 1 month ago

“As normal great service”

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Posted 1 month ago

“Goods as described, delivered promptly. Robust castors, fit for purpose, repeat purchase based on previous experience.”

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Posted 1 month ago

“Very efficint service”

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Posted 1 month ago

“Great range of products and brilliant service. Couldn't be happier.”

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Posted 1 month ago

“Awesome Company and Awesome top quilty products.”

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Posted 1 month ago

“Easy to order, delivered on time and exacty wanted”

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Posted 1 month ago

“Excellent service and quick delivery. Good prices too!”

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Posted 1 month ago

“Could not fault the service, from beginning to end.”

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Posted 1 month ago

“Excellent and speedy service 👍”

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Posted 2 months ago

“All good, exactly what I wanted”

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Posted 2 months ago

“I ordered a product (trailer tyres) that was listed on the web sit eas "In Stock" i ordered these as next day delivery as I needed these quite urgently. These two criteria where some of the main reasons I placed the order. When I contacted the sales team the next day to find out when I might expect delivery (as I had received no confirmation of dispatch, I was told that the "vendor" ? had only confirmed availability that morning. so these item where not in stock and not delivered next day! When I finally received the order the tyres had been stored and packed in such a way that they have become "Crushed" on fitting the tyres it was not possible to inflate them as the tyre beads where over 20mm From the wheel rims.”

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Posted 2 months ago

Dear Customer, Thank you for taking the time to share your experience with us regarding your recent order at Ross Handling Ltd. We sincerely appreciate your feedback and want to extend our apologies for the inconvenience you faced. We understand how frustrating it must be to rely on a product being “In Stock” only to find out otherwise, especially when urgent needs are involved. The communication from our sales team should have been clearer, and we are sorry for any confusion caused regarding the availability of your tyres. Additionally, we regret to hear about the condition in which your tyres arrived. We strive to ensure that all products are stored and handled securely during transit, and it’s disappointing to know we fell short of our standards in this instance. Please rest assured that we are addressing these issues to improve our processes moving forward. Your satisfaction is important to us, and we would appreciate the opportunity to resolve this matter to your satisfaction. If there are any other concerns you would like to discuss, please do not hesitate to reach out to us directly. Thank you for your constructive feedback. We hope to regain your trust and provide you with a better experience in the future. Best regards, Customer Service Team Ross Handling Ltd.

Posted 2 months ago

“Excellent advice and service provided. I was unsure which wheelchair wheels l needed and Ross Handling helped me to get the correct ones.”

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Posted 2 months ago

“Good quality product. timely delivery”

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Posted 2 months ago

“Goods delivered in good time and as described”

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Posted 2 months ago

“Very easy to order, very quick to deliver. Keenly priced. Will look at Ross again if I need anything similar.”

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Posted 2 months ago

“Excellent products delivered on time. Great customer service 😊”

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Posted 2 months ago

“easy to deal with prompt dispatch and delivery”

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Posted 2 months ago

Ross Handling Ltd is rated 4.8 based on 9,773 reviews