Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,744 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,744 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good advise ...great product delivered in a timely fashion Very Pleased”

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Posted 2 months ago

“Easy Website to use, excellent service and delivered on time.”

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Posted 2 months ago

“Dreadful unbending aftersales customer service. Sadly, cannot recommend - the product and delivery was fine but on discovering that we needed an axle bolt for the wheel, it was their 'policy' to only send by courier at a cost of £6.95 instead of being prepared to pop it in the post. Utterly dispropotionate but would not bend from the ir 'policy'.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to provide us with your feedback on your experience with Ross Handling Ltd. We sincerely appreciate your valuable input and apologize for the inconvenience you faced with our unbending aftersales customer service. We are truly sorry to hear about the issue you encountered when you discovered the need for an axle bolt for the wheel. We understand your frustration regarding our policy to only send it via courier at a cost of £6.95, instead of accommodating your request to send it via post which, as explained in email, we do not offer as part of our service. We genuinely value your recommendation and sincerely apologize for falling short in this instance. Your feedback is crucial in helping us improve our services. We are committed to addressing your concerns and ensuring that such incidents do not occur in the future. Once again, we sincerely appreciate your feedback and apologize for any inconvenience caused. We look forward to hearing from you and the opportunity to make amends. Yours sincerely, Customer Service Team Ross Handling Ltd.

Posted 2 months ago

“8.5inch wheel chair wheels-very good service-very good product-using for a bike trailer. Wheely good…”

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Posted 2 months ago

“Unresolved”

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Posted 2 months ago

Dear Mike,Thank you so much for taking the time to provide us with your feedback on Ross Handling Ltd. We truly appreciate it! We are thrilled to hear that you had a great experience with us and that our team was able to provide excellent service. Ensuring customer satisfaction is our top priority, and it's great to know that we are doing things right! If there's anything else we can do to assist you or if you have any further questions or concerns, please don't hesitate to reach out. We are always here to help. Thank you once again for your feedback and for choosing Ross Handling Ltd. We look forward to serving you in the future! Warm regards,

Posted 2 months ago

“Ordered a set of wheels to replace our worn out trolly wheels, jujst one set to start with to see if they were ok - I did not need to worry, fitted perfect and our trolly had a new lease of life - remaining ones ordered and delivered - all good - excellent service all round”

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Posted 2 months ago

“GREAT COMMUNICATION ARRIVED TIMELY”

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Posted 2 months ago

“I found this site easy to navigate with all the information of items on hand. recieved my order on time and in good condition. Whe fitting a tube i found a manufacters fault at the valve and on contacting the company a new replace ment was dispatched immeadiatly, i could not have wished for better service.”

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Posted 2 months ago

“Excellent experience”

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Posted 2 months ago

“All good thank you, been dealing with Roos Handling for years. Regards Rob Colgate”

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Posted 3 months ago

“Fast delivery and efficient product.”

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Posted 3 months ago

“I was delighted to be able to source tyres and inner tubes for my launching trolley, from Ross Handling. Makes me happy to fix things up rather than to replace and throw away unnecessarily. Not for any new fangled wokism, but because this was the way of my Grandfather's generation. The product selection, check out and delivery were all silky smooth and so fast. Happy to recommend Ross Handling and I shall now have them on speed dial!”

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Posted 3 months ago

“Product was fine, delivery charges were excessive, more than the cost of the four rubber ferrules. I would not use again.”

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Posted 3 months ago

Dear Keith,Thank you so much for taking the time to provide feedback about your experience with Ross Handling Ltd. We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us. At Ross Handling Ltd, customer satisfaction is our top priority, and we are delighted that our efforts to make you happy have been successful. We constantly strive to go above and beyond to ensure that our customers receive high-quality and reliable service. If there is anything else we can assist you with or if you require any further support, please do not hesitate to reach out to us. Our dedicated team is here to help and will be more than happy to assist you in any way we can. Once again, thank you for your feedback. We value your business and look forward to serving you again in the future. Warm regards, Customer Support Team Ross Handling Ltd

Posted 3 months ago

“First class service, 2 orders and both arrived in under 24 hours including a free delivery on item with discount code.”

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Posted 3 months ago

“You get what you pay for here and that was a quality service, timely delivery and a product as described. No additional communication required beyond on line order. Thank you.”

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Posted 3 months ago

“Thank for fast delivery.The wheels was exactly as described just as I expected .Great highly recommended”

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Posted 3 months ago

“Ross Handling are very unprofessional and I will never use them again. I was told the product was in stock when I rang up. Then I ordered it online straight after the call and paid for next day delivery , to receive an email saying it wasn’t in stock. When I rang up to request a refund for the next day delivery charge I was told that I was getting one because I did order it before 2 o’clock so when I received my order 2 days last that was next day delivery according to Ross Handling. It says on they website if you order before 2 o’clock it will be same day delivery but after 2 o’clock it will be the next work day. So I ordered it on Tuesday next working day is Wednesday but it came on Thursday and I was told that was the next working day. Place is a joke.”

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Posted 3 months ago

Dear Lee,Thank you so much for taking the time to provide us with your honest feedback about your experience with Ross Handling Ltd. We greatly appreciate your input and apologize for the inconvenience caused. We are truly sorry for the unprofessional handling of your order and the inaccurate information provided. It is our priority to ensure that our customers receive accurate information and prompt service, and we deeply regret any miscommunication or inconvenience you may have experienced. We understand your frustration regarding the stock availability and the discrepancy in the delivery timing. We apologize for the confusion on your behalf for not meeting your expectations. As stated clearly on our website, all orders placed after 2pm will not be despatched on that date and will be processed the following day, your order did not arrive late. I would reccomend in future you place all orders before our 2pm cut off to save any dissapointment. Once again, we sincerely apologize for any inconvenience caused, and we genuinely value your feedback. We hope that you will consider giving us another opportunity to serve you better in the future. Warm regards, Ross Handling Ltd.

Posted 3 months ago

“Fast service with no problems”

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Posted 3 months ago

“found the order online and it was delievred within 2 days, good service”

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Posted 3 months ago

“Easy to order. Kept fully informed of progress of order/delivery. Clear invoicing. Swift delivery.”

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Posted 3 months ago

Ross Handling Ltd is rated 4.8 based on 9,744 reviews