Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,773 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,773 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of wheels and an axle for a wheelie bin. The order arrived very promptly and well packed. I then returned it, as no longer required. Ross Handling helped with this and then refunded very quickly. A very positive experience overall.”

Helpful Report

Posted 1 year ago

Thank you, Jenny, for your 5-star rating of Ross Handling Ltd and for being a returning customer. We're so glad to have provided you with a positive experience. We hope to be able to serve you again soon!

Posted 1 year ago

“Very poor service from courier with Ross Handling not wantint to actually deal with the problem. Customer service was poor. Paid extra for next day delivery. Courier stated missed me but never attempted to deliver in the slots given. No evedence on camera. Customer services stated could not change courier. The only saving grace from the company is that they refunded quickly. Will not use again if continue to use DPD.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Ross Handling Ltd., Shaun. We sincerely apologize for what happened. We are disappointed to know that you had to pay extra for next day delivery only for our courier provider to miss you and not attempt delivery, and neither was there any evidence recorded on camera. We appreciate that the only saving grace was that we refunded your money quickly. We understand that due to this experience, you will not use our services again if we continue to use DPD. Shaun, we would really value your insight into how we can make things better. Once again, thank you for your feedback.

Posted 1 year ago

“Fast processing and delivery. Quality components.”

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Posted 1 year ago

Thank you so much, John, for your 5 star rating of Ross Handling Ltd! We're so pleased to hear that you've been satisfied with our processing and delivery, as well as the quality components provided. We greatly appreciate your loyalty as a repeat customer!

Posted 1 year ago

“efficient, quick and exactly what i was looking for.”

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Posted 1 year ago

Thank you for your 5-star rating of Ross Handling Ltd, Joao! We are thrilled to hear that our services were efficient, quick and exactly what you were looking for! We greatly appreciate you being a repeat customer and look forward to assisting you again in the future.

Posted 1 year ago

“great product 👍”

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Posted 1 year ago

Thank you Kenneth for your 5 star rating of Ross Handling Ltd! The fact that you endorse our services and products! We are truly grateful for your positive feedback!

Posted 1 year ago

“Good product, good range of products so got just what I wanted and decent price with rapid delivery. What more could you ask for?”

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Posted 1 year ago

Thank you so much for the awesome 5-star review, Simon! We're really pleased to hear that you found the perfect product within our wide range and that we offered a great price with rapid delivery. We're grateful to have you as our loyal customer, and we really appreciate you coming back to us for your needs!

Posted 1 year ago

“Quick delivery, good quality parts. No complaints would definitely order from Ross Handling again”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd! We are highly delighted that you were impressed with our quick delivery and quality parts. We look forward to providing you with our services again in the future.

Posted 1 year ago

“Thanks very much, the wheels turned up on the day they were expected and in perfect condition, happy with the very prompt, efficient and friendly service. Will be using you again and gladly recommend you.”

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Posted 1 year ago

Thank you so much for your glowing 5 star review, Sam! We're so glad to have been able to deliver the wheels exactly when you needed them, and in perfect condition! We thank you for being a returning customer and recommending us to others - we appreciate your support!

Posted 1 year ago

“Very quickly supplied the wheels I ordered and they are perfect for the trolley”

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Posted 1 year ago

Thank you so much for the 5 star rating, Catherine! We are very pleased that you were happy with the wheels you ordered and that they were perfect for your trolley. We appreciate your business and your feedback!

Posted 1 year ago

“Barrow grips perfect for hand truck and barrow. Substantial and fit perfectly”

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Posted 1 year ago

Thank you so much Julie for your 5 star rating of Ross Handling Ltd! We are delighted that you are a returning customer and are so pleased that you are satisfied with our Barrow Grips - perfect for hand truck and barrow. They are indeed substantial and fit perfectly! It's our sincere pleasure to serve you again. Thank you!

Posted 1 year ago

“Absolutely faultless from purchase to very rapid delivery, well within the timetable advised.”

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Posted 1 year ago

Thank you so much John for your 5 star rating and your kind words about Ross Handling Ltd! We are so glad that your overall experience with us was absolutely faultless and we were able to deliver your purchase to you rapidly and as promised. We are especially pleased to hear that you have been a returning customer - we look forward to continuing to provide you with our excellent service in the future.

Posted 1 year ago

“Exactly what I wanted no fuss and delivered on time.”

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Posted 1 year ago

Thank you, Roy, for your outstanding 5 star rating of Ross Handling Ltd! We are delighted that our services have met with your complete satisfaction. We appreciate your repeat business and we thank you for your kind words - exactly what we wanted, no fuss and delivered on time.

Posted 1 year ago

“Good website, very quick delivery, and good products. Would definitely use again and would recommend.”

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Posted 1 year ago

Thank you so much for your 5 star rating, Kevin! We really appreciate your recognition of our quick delivery, good products and great website. It's wonderful to have you as a loyal customer, and we really appreciate you recommending us!

Posted 1 year ago

“Excellent service & product”

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Posted 1 year ago

Thank you so much, Frank, for the 5 star rating and your kind words! We really appreciate the excellent service and product that you experienced, and we are so glad that you have stuck with us as a returning customer. Your support means a lot to us!

Posted 1 year ago

“Very helpful as I was unsure of the dimensions that would best fit my chair. The five wheels that they recommended arrived quickly and are exactly what is required.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Ross Handling Ltd, JAN! We truly appreciate your support and loyalty! We are so glad that you were very satisfied with the five wheels that we recommended to you and that they arrived quickly and found to fit your chair perfectly! Thank you for being a returning customer and for your kind words.

Posted 1 year ago

“Good product, delivered in good time.”

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Posted 1 year ago

Thank you for your 5-star rating of Ross Handling Ltd. We are pleased to hear of your satisfaction in our product and delivery time. We appreciate your feedback and thank you for choosing Ross Handling Ltd for your needs.

Posted 1 year ago

“Excellent customer service, easy to order on line and very prompt delivery. Happy with the aluminum square tubes and fittings. Very good product.”

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Posted 1 year ago

Thank you Ann for your kind 5 star rating of Ross Handling Ltd! We greatly appreciate your loyalty and are so happy to hear you had an enjoyable experience with our excellent customer service, easy online ordering, and prompt delivery. We value your business and look forward to continuing to provide you with the aluminum square tubes and fittings that you need. Thank you for being a repeat customer!

Posted 1 year ago

“Good web site, easy ordering and very quick delivery, will use the site again”

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Posted 1 year ago

Thank you very much for your 5 star rating of Ross Handling Ltd. We are glad that you found our website easy to use, ordering a breeze and delivery super quick. We look forward to your next visit!

Posted 1 year ago

“Used the company on the recommendation of my father in law , website was good and easy to use , prompt delivery, and easy to contact if you have a quiery, would use again.”

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Posted 1 year ago

Thank you Gordon for your kind 4 star rating, we are thrilled to hear that our website was easy to use and you had a prompt delivery. We truly appreciate that you chose Ross Handling Ltd on the recommendation of your father in law and that you would use us again if needed. We hope you will remain a loyal and repeating customer!

Posted 1 year ago

“Good quality swivel castors (so far) and at a very decent price, much cheaper than I could find elsewhere like for like. Prompt delivery also. I will be using these guys again.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star review, Damian! We are delighted to hear that our castors met your exact needs in terms of quality, pricing and delivery. We really appreciate your business and look forward to you becoming a customer again soon!

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,773 reviews