Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,839 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,839 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 20th March 2025

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 8 castors. Received an email invoice for 6 having paid for 8. So, I telephoned about the invoice. Told two castors would follow. So, I asked when they would come, thinking they were out of stock. No, turns out they had other two in stock and could that they could have been sent out. The following 2 arrived a day later. Inconvenient as delayed the job and irritating as delivery cost was for two day delivery not 3 or more. The castors themselves are fine and as expected.”

Helpful Report

Posted 5 years ago

“A point I wish you to amend. The thickness of the not cast to the stem is extreamly thin you cannot get a standard thickness open ended spanner onto the nut to hold it while tightening the loose nut and get a secure fixing.”

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Posted 5 years ago

“Good quality product being 6" Wheels. The only problem was finding them on the website which seems poorly laid out to me. The process though from selecting the product was very good including delivery”

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Posted 5 years ago

“Bit disappointed at the delivery costs.”

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Posted 5 years ago

“disappointed in the quality of the sockets/stud castor holders I purchased. The picture looked far better than they actually were.”

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Posted 5 years ago

“Very helpful on the phone, not so much by email.”

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Posted 5 years ago

“Excellent service. I would have rated very good were it not for the delivery cost. Your website initially indicated that the delivery would be about £4.50.when I went to checkout it tyrned out to be over £16 delivery.. i appreciate that you benefit from a contract with a single carrier but the delivery charge was totally disproportional to the small item I purchased. You appear however to be the sole supplier. Not a very fair deal!”

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Posted 6 years ago

“My email address as you know is tobylakin@gmail and my initials on my bank card, which you also know, are TJP. And yet you think my name is Poby. We live in a multicultural country but ‘Poby’. My clients now call me Poby. Everyone thinks this is funny. I bet no-one reads this and nothing is done. Regards Toby”

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Posted 6 years ago

“Although I ordered some wheels 5 days ago i have not even received an email to say that the wheels have been shipped yet. Considering that the website stated that the wheels would be shipped via a Fedex 2 day service I feel that i can not rate Ross as a five star supplier. Hopefully the wheels will arrive soon, but i am not too optimistic at the moment. Just had an email to let me know that they are out of stock - hopefully i will get them in Mid-Jan.”

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Posted 6 years ago

“unfortunately the casters are not the correct type the chair spigot is too long and too thin so can I return them”

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Posted 6 years ago

“Not so impressed with the quality of these casters. The base plates are poorly riveted to the shafts and warped. Split washers were used where the casters need to swivel freely. Would have bought them elsewhere but could not find the right size. Price probably reflects these errors.”

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Posted 6 years ago

“Products OK Delivery OK Email Help to find items is a waste of time”

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Posted 6 years ago

“They did not have a 16mm internal diameter handle that I was looking for.”

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Posted 6 years ago

“Still awaiting receipt of the goods”

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Posted 6 years ago

“Am sure the castors are awesome, however they never arrived, apparently someone in reception signed for them. Shame i don't have a reception.”

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Posted 6 years ago

“They fitted, needed a few washers else good.”

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Posted 6 years ago

“Bought the wrong size screw for the repair... so the £7 + spent was a waste of money!”

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Posted 6 years ago

“Great product range but outrageous delivery charge to Highlands of Scotland.”

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Posted 6 years ago

“Unfortunately no invoice was emailed or included together with delivery. Had to chase ROSS finance department.”

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Posted 7 years ago

“I tried to get a picture of some table feet on your site. But customer services failed to send the photos on 2 occasions. In the end I took a punt and ordered the feet. They turned out to be fine and so in the end I was happy with my purchase. But service could have been better. Also Highland delivery charges were extortionate!”

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Posted 7 years ago

Ross Handling Ltd is rated 4.8 based on 9,839 reviews