Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,839 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,839 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 20th March 2025

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“did not fit my barrow. Had to drill out plastic insert and use axle as turning point. Previous wheels has own bearings.”

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Posted 4 years ago

“Poor customer service. Sent wrong item. Refuse to pay return postage. Ordered black tyre on grey wheel. Sent grey tyre on black wheel. Tyre not square as in the picture either. Their mistake but not helpful.”

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Posted 4 years ago

“Ordered this wheel 11 days ago and it still hasn't arrived. So cannot comment on quality.”

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Posted 4 years ago

“Terrible Company, had an issue with their feet collapsing,and they handled it very badly.”

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Posted 4 years ago

“Asking me to review an item that I have not yet received can only result in this star rating. Wish I could review the item on its credit but no item no good.”

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Posted 4 years ago

“Sh-t after-sales service. A very small but necessary item missing. Sent two emails and no answer and no item! Thanks”

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Posted 4 years ago

“Just poor service. Ordered twice and both orders have been two weeks late. Mis-pick wrong item sent. Promised phone call to undate then did not phone. Waited in all day for delivery and it had not been dispatched. I know covid 19 delays supply but there is no excuses for poor service.”

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Posted 4 years ago

“Delivery arrived incomplete, emailed ROSS immediately and to date have had no reply what so ever. Each wheel had only 1 bearing in it, they require 2. as supplied the wheels are unfit for purpose, I have managed to make 2 complete wheels from the 4 supplied and and are left with 2 wheels that are un-serviceable .”

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Posted 4 years ago

“5 star product 0 star customer service. Unanswered emails, and cost me extra 23 per cent of initial cost. No apologies, not fully refunded.”

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Posted 4 years ago

“I still haven’t received my castors”

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Posted 4 years ago

“DID NOT RECIEVE ANYTHING YET!!!”

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Posted 4 years ago

“I never ordered any thing from you and never received anything. You have the wrong email address but I guess the correct delivery address as I never received anything. After a few emails telling me time of delivery etc etc etc I emailed you and told you it was not me but you ignored this email and continued to email me as I have received this tonight.”

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Posted 4 years ago

“Asked for 55m brass cups got 48m not big enough. £6 to deliver used 6 for front legs of chairs. Need extra size for back legs to expensive to send back other 6. Disappointed.”

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Posted 5 years ago

“Nice company to do business with.”

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Posted 5 years ago

“Never order again as business customer, because you are unable to issue invoice.”

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Posted 5 years ago

“The two identical castors I ordered from you were both very poor quality and, either utter carelessness on your part and/or your desire to be rid of substandard goods are the only explanations I can come up with for your dispatch of these items”

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Posted 5 years ago

“I ordered two 190 mm wheel chair wheels the postage was quick when I opened the package I found one of the bearings tubes and a nut was missing I sent a email and pictures but did not get a reply”

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Posted 5 years ago

“I order on a Tuesday with a promise I would get castors on Friday then e-mail telling me a delay Saturday,then maybe Monday 17/06/19. So I am still waiting hopefully tomorrow. Plus no screws when I phoned up C/Service they said I was asked . never ask . POOR service . Who kidding Who ? SHOCKING!.”

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Posted 5 years ago

“Product was delivered with 1no threaded bar missing we ordered 4 feet and company would need send. Courier they use was awful it took 2 weeks and 6 items they kept going to wrong address and no way to contact! Not going to make up if a part is missing! Would not recommend”

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Posted 5 years ago

“Very good product and excellent service from this company”

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Posted 5 years ago

Ross Handling Ltd is rated 4.8 based on 9,839 reviews