Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,800 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and a great product”

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Posted 4 months ago

“Ordered a new Wheelbarrow Tyre & Tube combination and I thought they were a good price and a fair carraige cost, they arrived in good condition and exactly what was required to get the old Barrow going again. Thank you great dealing with you.”

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Posted 4 months ago

“I ordered a Haemmerlin 400 wheel. Turns out Haemmerlin have wheels of different diamters so it didn't fit. Apparently I should have looked more carefully at all the dimensions. I returned the goods at my own cost via recorded delivery and still haven't had a refund 1 week later.”

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Posted 4 months ago

“excellent, thanks”

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Posted 4 months ago

“Nothing wrong with the products but very disappointed that the website said they were in stock then i only get a call after i have ordered and paid to tell me neither item was available in sufficient numbers to fulfill my order”

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Posted 5 months ago

Dear Garry,Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Ross Handling Ltd. We truly appreciate hearing from our customers and their perspective on our services. We want to sincerely apologize for the inconvenience you faced regarding the discrepancy between our website's stock availability information and the actual availability of the items you ordered. We understand how frustrating it must have been for you to receive a call after placing your order and paying, only to find out that we couldn't fulfill your request due to insufficient stock. This issue is certainly not reflective of the level of service and reliability we strive to provide to our customers. Please accept our sincerest apologies for any inconvenience or disappointment this may have caused you. We genuinely value your feedback, as it helps us identify areas in which we can improve our processes. We would be grateful to discuss with you how we can rectify this situation and make things better for you. Your satisfaction is our top priority, and we are committed to finding a solution that exceeds your expectations. Once again, thank you for bringing this matter to our attention, Garry. We remain dedicated to delivering exceptional service, and we look forward to working towards a resolution that leaves you completely satisfied. Best regards

Posted 5 months ago

“Excellent service”

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Posted 5 months ago

“High quality products and wonderful customer service. I had an invoice issue and Marie & Charlotte were accommodating and prompt with the reolve - Great company to buy from!”

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Posted 5 months ago

“Easy ordering, fast delivery, quality product at a good price.”

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Posted 5 months ago

“Fast and efficient service”

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Posted 5 months ago

“Fast delivery.”

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Posted 5 months ago

“Excellent speedy efficient service arrived the next day”

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Posted 5 months ago

“Delivery was made when they said it would be made and communication up to that point was all positive and helpful. Thank you for your efficient service.”

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Posted 5 months ago

“All easy and straightforward. Very good service”

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Posted 5 months ago

“Good service.”

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Posted 5 months ago

“Great product and very fast delivery! Many thanks”

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Posted 5 months ago

“Brilliant, super quick delivery”

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Posted 5 months ago

“Delivery driver threw delivery on floor and plastic hub damaged, bit chipped off. Film shows it dropping and bouncing. (Still functions so have just fitted it). Foam Wheel is a replacement for a pnematic wheel from Ross that burst on gravel path so not impressed with that one's durablity hoping this one will be better. Tyre was inflated correctly...”

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Posted 5 months ago

Dear Jonathan,Thank you so much for taking the time to leave us your valuable feedback about your experience with Ross Handling Ltd. We truly appreciate it. At Ross Handling Ltd., we continuously work on improving our services and ensuring that each customer receives personalized attention and prompt assistance. Unfortunately, our third party courier did not deliver in line with our expectations on this occasion and we would be more than happy to issue a replacement for your damaged goods. If there's anything else we can assist you with, or if you have any further questions or concerns, please don't hesitate to reach out. We're always here to help! Thank you once again for your words, and we look forward to serving you again in the future. Best regards, Customer Service Team Ross Handling Ltd.

Posted 5 months ago

“Good advise ...great product delivered in a timely fashion Very Pleased”

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Posted 5 months ago

“Easy Website to use, excellent service and delivered on time.”

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Posted 5 months ago

“Dreadful unbending aftersales customer service. Sadly, cannot recommend - the product and delivery was fine but on discovering that we needed an axle bolt for the wheel, it was their 'policy' to only send by courier at a cost of £6.95 instead of being prepared to pop it in the post. Utterly dispropotionate but would not bend from the ir 'policy'.”

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Posted 5 months ago

Thank you for taking the time to provide us with your feedback on your experience with Ross Handling Ltd. We sincerely appreciate your valuable input and apologize for the inconvenience you faced with our unbending aftersales customer service. We are truly sorry to hear about the issue you encountered when you discovered the need for an axle bolt for the wheel. We understand your frustration regarding our policy to only send it via courier at a cost of £6.95, instead of accommodating your request to send it via post which, as explained in email, we do not offer as part of our service. We genuinely value your recommendation and sincerely apologize for falling short in this instance. Your feedback is crucial in helping us improve our services. We are committed to addressing your concerns and ensuring that such incidents do not occur in the future. Once again, we sincerely appreciate your feedback and apologize for any inconvenience caused. We look forward to hearing from you and the opportunity to make amends. Yours sincerely, Customer Service Team Ross Handling Ltd.

Posted 5 months ago

Ross Handling Ltd is rated 4.8 based on 9,800 reviews