Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,773 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,773 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was fine, delivery charges were excessive, more than the cost of the four rubber ferrules. I would not use again.”

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Posted 4 months ago

Dear Keith,Thank you so much for taking the time to provide feedback about your experience with Ross Handling Ltd. We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us. At Ross Handling Ltd, customer satisfaction is our top priority, and we are delighted that our efforts to make you happy have been successful. We constantly strive to go above and beyond to ensure that our customers receive high-quality and reliable service. If there is anything else we can assist you with or if you require any further support, please do not hesitate to reach out to us. Our dedicated team is here to help and will be more than happy to assist you in any way we can. Once again, thank you for your feedback. We value your business and look forward to serving you again in the future. Warm regards, Customer Support Team Ross Handling Ltd

Posted 4 months ago

“First class service, 2 orders and both arrived in under 24 hours including a free delivery on item with discount code.”

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Posted 4 months ago

“You get what you pay for here and that was a quality service, timely delivery and a product as described. No additional communication required beyond on line order. Thank you.”

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Posted 4 months ago

“Thank for fast delivery.The wheels was exactly as described just as I expected .Great highly recommended”

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Posted 4 months ago

“Ross Handling are very unprofessional and I will never use them again. I was told the product was in stock when I rang up. Then I ordered it online straight after the call and paid for next day delivery , to receive an email saying it wasn’t in stock. When I rang up to request a refund for the next day delivery charge I was told that I was getting one because I did order it before 2 o’clock so when I received my order 2 days last that was next day delivery according to Ross Handling. It says on they website if you order before 2 o’clock it will be same day delivery but after 2 o’clock it will be the next work day. So I ordered it on Tuesday next working day is Wednesday but it came on Thursday and I was told that was the next working day. Place is a joke.”

Helpful Report

Posted 5 months ago

Dear Lee,Thank you so much for taking the time to provide us with your honest feedback about your experience with Ross Handling Ltd. We greatly appreciate your input and apologize for the inconvenience caused. We are truly sorry for the unprofessional handling of your order and the inaccurate information provided. It is our priority to ensure that our customers receive accurate information and prompt service, and we deeply regret any miscommunication or inconvenience you may have experienced. We understand your frustration regarding the stock availability and the discrepancy in the delivery timing. We apologize for the confusion on your behalf for not meeting your expectations. As stated clearly on our website, all orders placed after 2pm will not be despatched on that date and will be processed the following day, your order did not arrive late. I would reccomend in future you place all orders before our 2pm cut off to save any dissapointment. Once again, we sincerely apologize for any inconvenience caused, and we genuinely value your feedback. We hope that you will consider giving us another opportunity to serve you better in the future. Warm regards, Ross Handling Ltd.

Posted 5 months ago

“Fast service with no problems”

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Posted 5 months ago

“found the order online and it was delievred within 2 days, good service”

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Posted 5 months ago

“Easy to order. Kept fully informed of progress of order/delivery. Clear invoicing. Swift delivery.”

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Posted 5 months ago

“Greta company and people very helpfull everyone I would recomend and do more buisness in future.”

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Posted 5 months ago

“Happy with the quality and strenth of the wheels but I am positive that I ordered 3.5 mm and recieved 50 mm. Had to make a new axle to accommodate wheels, not pleased with this part.”

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Posted 5 months ago

“Excellent quality and speedy delivery highly recommend 👍👍”

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Posted 5 months ago

“Good quality and a good price quick service”

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Posted 5 months ago

“Castor was just what we wanted thanks for your prompt service”

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Posted 5 months ago

“Fast and efficient service, highly recommended.”

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Posted 5 months ago

“Order was not sent in delivery time paid for. What I ordered wasn't in stock and replacement version wasn't the right size. After discussing with numerous people it seems they can't supply what I need despite website saying it does. Then in order to return the replacement item of the one I couldn't have it will now cost me money to send it back as the company don't offer this service. So long story short I have nothing and it's cost me money for the priviledge.”

Helpful Report

Posted 5 months ago

Dear Martyn, Thank you so much for taking the time to share your feedback regarding your experience with Ross Handling Ltd. We greatly appreciate your honest review and apologize for any inconvenience caused. We understand that you initially placed this order for a product that was on a 2 day lead time which was communicated to you on the day you ordered and an alternative product was suggested with the same measurements. We are truly sorry for the inconvenience this has caused you. Furthermore, we regret that the wheel you ordered online was the wrong size for your application. Additionally, we understand that in order to return the replacement item, you will be required to incur additional costs as we do not offer a return service. We sincerely apologize for this inconvenience and understand your frustration, this is due to us using a third party courier for all deliveries. We truly value your feedback. Best regards, Customer Service Team Ross Handling Ltd

Posted 5 months ago

“Delivered promptli good castors, as descrbed.”

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Posted 5 months ago

“I'm very pleased with set of Castors I purchased for you, they are now gracing a Victorian armchair, thank you.”

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Posted 5 months ago

“Very quick delivery service”

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Posted 5 months ago

“Excellent customer service. Fast delivery. Although the wheels I bought were too big and my fault for not measuring accurately I was refunded shortly after I returned them.”

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Posted 5 months ago

“Super fast delivery and exactly as described on the tin”

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Posted 5 months ago

Ross Handling Ltd is rated 4.8 based on 9,773 reviews