Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,747 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,747 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast response, goods came quickly as described.”

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Posted 5 months ago

“Great service (had to speak to them).”

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Posted 5 months ago

“Managed to get right wheel for my scaffold. Slight delay but all good. Thanks”

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Posted 5 months ago

“Excellent products, excellent service!”

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Posted 5 months ago

“checked out web sight found exactley what i needed suprised to find it was a very good price, turned up three days later on std post. excellent !”

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Posted 5 months ago

“Was really pleased with the castors I ordered to replace 2 broken ones on my sofa. Easy to order online and quick delivery. Would definitely use this company again.”

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Posted 5 months ago

“A really comprehensive range of products. What I ordered came as described, with lots of tracking information and it arrived on time.”

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Posted 5 months ago

“Everything about this purchase went perfectly. I would use them again.”

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Posted 5 months ago

“Not sure that I can be exuberantly appreciative over a couple of sack truck wheels........but they arrived soon enough etc. My only issue is that we are unable to get any spare bearings for them hence not giving a 5 star review - sorry!!”

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Posted 5 months ago

“Ordered 6 x FT-24M10 online which showed to be in stock. Paid for order via Paypal and only placed the order because the items I required were shown as being in stock to ship. The following day, contacted by email to be told that of the six items I ordered, one was not available. OK these things happen, an alternate was offered which I reluctantly accepted. But I was then again contacted later that day to be told that actually they only had two FT-24M10 on stock and I again very reluctantly accepted the remainder of the order as alternates, so I at least got two of what I needed for our current project. The Items shipped and were recieved. However seven days after receipt of my orderwhich was paid for online by PayPal, I got via Email a Statement indicating that I still had not paid for the order and that money is outstanding. I have emailed Accounts at Ross Handling with a copy of the PayPal paid Invoice, asking them to sort out and correct their records. Basically ordering from Ross Handling has not inspired me with confidence. In future I would call them 1st to confirm that they actaully have the stock on hand.”

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Posted 5 months ago

Dear Gareth,Thank you so much for taking the time to provide us with your feedback on your experience with Ross Handling Ltd. We sincerely appreciate your honest review and apologize for the issues you encountered during your order. We understand your frustration with the discrepancy in stock availability and the subsequent alternative options that were presented to you. We sincerely apologize for any inconvenience this may have caused. Additionally, we apologize for the confusion regarding the payment for your order and the subsequent email statement you received. We have forwarded your concerns to our Accounts department and provided them with a copy of the PayPal paid Invoice to rectify the situation promptly. Your feedback is extremely valuable to us, and we assure you that we will take the necessary steps to address these issues internally and improve our processes moving forward. We understand that this experience has not inspired confidence in our services, and we would like to make it right. Please let us know if there is anything else we can do to rectify the situation or any specific steps you would like us to take to improve your satisfaction. We truly value your business and hope to have the opportunity to serve you better in the future. Once again, thank you for bringing these matters to our attention, and we look forward to hearing from you. Best regards, Customer Service Team Ross Handling Ltd.

Posted 5 months ago

“Easy to use website to enable online purchasing, and excellent delivery service”

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Posted 5 months ago

“Excellent product and superb communication speedy delivery, thank you”

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Posted 5 months ago

“Bought these as a replacement for the broken cast alloy ones that where fit They are a prefect replacement / upgrade with a rubber tyre so not too damage the wooden flooring They where easy to fit with one small hole drilled in the bottom of the leg to take the screw of the new castor”

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Posted 5 months ago

“Just what I had been looking for, a good product at a good price and speedy delivery. Thanks”

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Posted 5 months ago

“I completed an order online and had excellent service then, with a second order I placed by phone with the sales team and not online, the service was terrible. I paid for next day delivery and now 6 days later all that I know is that it was delivered to my old address (I moved 7 years ago) and not to my current address which was updated on my online account. I’m still waiting for my delivery and DHL don’t appear to know where it is.”

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Posted 5 months ago

Dear Jonathan, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Ross Handling Ltd. We truly appreciate your candid comments and apologize for the inconvenience you have had to endure. We understand that your initial order, conducted online, was met with excellent service. However, we deeply regret that your second order, placed over the phone with our sales team, failed to meet your expectations. We apologize for any inconvenience caused, especially regarding the incorrect delivery address and the subsequent confusion with DHL. Once again, we sincerely apologize for any frustration this may have caused you. Your feedback is vital to our continuous improvement, and we appreciate your patience and understanding in this matter. Best regards, Customer Support Team Ross Handling Ltd

Posted 5 months ago

“Does what it says on the tin”

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Posted 5 months ago

“All was well until we had another wheel delivered and had an invoice for it. We only wanted one. However, I phoned and it was sorted out successfully”

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Posted 5 months ago

“Ordered replacement wheels. Arrived next day. Prompt service!”

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Posted 5 months ago

“Absolutely first class service and product”

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Posted 5 months ago

“Easy to order from website, efficient delivery. Gary-PWR Builders Limited”

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Posted 5 months ago

Ross Handling Ltd is rated 4.8 based on 9,747 reviews