Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,773 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,773 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time, we have used Ross Handling, but they have a great selection of products. Easy to understand, great price and fast delivery. Ideal.. Thank you.”

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Posted 1 year ago

Thank you for your 5 star rating of Ross Handling Ltd! We value your loyalty as a returning customer and are glad to hear that you are satisfied with the selection of products, the good price, and the quick delivery. We strive to make every experience excellent, and we thank you for your patronage!

Posted 1 year ago

“Excellent service from ordering to delivery. Quality of the item ordered was very good.”

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Posted 1 year ago

Thank you so much for your 5 star rating, James! We are so pleased to hear that you had an excellent experience from ordering to delivery and that you were very satisfied with the quality of the item. We really appreciate your feedback!

Posted 1 year ago

“The castors are good quality and were reasonably priced but as they were very small and lightweight the postage was twice as much as the goods. In view of the small and lightweight nature of the parcel, a more appropriate postage choice could have been made.”

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Posted 1 year ago

Thank you for giving Ross Handling Ltd a 4 star rating! We appreciate your loyalty and feedback! We are glad to hear that the castors were of good quality and were reasonably priced. We understand your concern regarding the postage costs and, in view of the small and lightweight nature of the parcel, we are making efforts to choose a more cost-effective postage option. Thank you for being a returning customer!

Posted 1 year ago

“everything in stock, quick delivery keep doing what your doing.”

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Posted 1 year ago

Thank you, Fred, for taking the time to provide us with a 4 star rating of Ross Handling Ltd. We sincerely appreciate your loyalty and kind words. We'll keep doing what we're doing and striving to provide the best service possible.

Posted 1 year ago

“Brilliant service and excellent quality castors”

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Posted 1 year ago

Thank you David for your 5 star rating of Ross Handling Ltd and for your kind words on our service and castors. We really appreciate your loyalty as a returning customer and look forward to helping you in the future for all of your castor needs.

Posted 1 year ago

“Excellent service from the inital email question to the delivery and finally the castors which are of good quality and did the job”

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Posted 1 year ago

Thank you Stephen for your 5 star rating of Ross Handling Ltd! We are so glad that you were pleased with the service you received. We truly appreciate your loyalty and look forward to seeing you again soon!

Posted 1 year ago

“Fast efficient service”

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Posted 1 year ago

Thank you, KEVIN, for your 5 star rating of Ross Handling Ltd - we really appreciate it! We pride ourselves on our service and are glad that you had a positive experience with us.

Posted 1 year ago

“I was very disappointed with the lack of communication. I ordered the wrong castors (entirely my fault), when I rang Ross Handling they said they would contact the supplier to see if the castors could be returned and that they would call me back. After a week I emailed Ross Handling to ask for an update. Several weeks later I have had no response, so I have placed an order for several hundred pounds with another company.”

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Posted 1 year ago

“Simple order process. Goods arrived on time. Good service, will use again when needed”

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Posted 1 year ago

Thank you, Roger, for your 5-star rating! We appreciate your kind words. We look forward to assisting you again in the future. Thank you for being a returning customer!

Posted 1 year ago

“good quality product, at a keen price and arrived on time”

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Posted 1 year ago

Thank you so much for the 5 star rating, Kevin! We are delighted to hear that you think we provide good quality products. We appreciate your kind words!

Posted 1 year ago

“First time using Ross Handling Ltd. I had looked them up a year ago since I needed new front tyres for my ride-on mower. They offered Kenda puncture-resistant tyres which I thought I needed. I looked them up again since couldn't put it off any longer. Fast delivery at an acceptable price and an excellent-looking tyre, superior to the ones replaced. I will use Ross Handling Ltd. when the rear tyres can no longer hold pressure!! I needed.”

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Posted 1 year ago

Thank you so much Anthony for the 5 star rating! I am pleased to hear that your experience with Ross Handling Ltd. was a success! Your feedback is much appreciated. We look forward to having you as our customer in the future should you need to replace those rear tyres. Thank you once again!

Posted 1 year ago

“Had this product before from Ross, very good product and service then, ditto this time.”

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Posted 1 year ago

Thank you David for giving us a 5 star rating! We really appreciate your loyalty as a customer and the fact that you've had a good experience with us in the past. It's wonderful to hear that your experience this time around has been just as positive. We greatly value your support and look forward to serving you again in the future!

Posted 1 year ago

“Very helpful advice.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd. We really appreciate your support as a repeat customer. It's great to know that you found our advice to be very helpful. Thank you!

Posted 1 year ago

“The castors seem to be faulty, I have reported this and expect a speedy resolution”

Ross Handling Ltd 5 star review on 4th July 2023

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Posted 1 year ago

Thank you for taking the time to leave a 5 star review of Ross Handling Ltd. We're glad you're happy with your purchase. We apologise that the fist batch of castors were faulty. Always happy to help!

Posted 1 year ago

“Good web site, good product range, quick delivery, thanks.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd! We really appreciate your continued business and are glad to hear that our website, product range, and delivery live up to your expectations. We look forward to your next visit!

Posted 1 year ago

“Having ordered the goods 10 days ago & paid £19 for Delivery we have not yet had the package please track with your shippers”

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Posted 1 year ago

I am very sorry that this has been your experience. Now that this has been bought to our attention, We have looked into the matter and there were no further scans since we have despatched the order. Thank you for letting us know, we are resending the parcel today to be with you asap.

Posted 1 year ago

“My wheelchair front wheel broke so zi contacted the wheelchair manufacturer and I was told it would be 2 months before they could get me one I didn’t know what I was going to do, then I found this company on line they delivered a new wheelchair wheel the next day and I was on my way, I can’t thank this company enough don’t know what I would have done without them!”

Ross Handling Ltd 5 star review on 3rd July 2023

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Posted 1 year ago

Thank you so much, Angela, for the 5 star rating! We are so glad we could have helped you. We would like to thank you for being a repeat customer and we hope to continue to serve you in the future.

Posted 1 year ago

“Spot on service and delivery.”

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Posted 1 year ago

Thanks so much for your 5 star rating of Ross Handling Ltd., Josephine. We really appreciate it! We're glad you enjoyed using us. Thank you for being a repeating customer, we truly appreciate it.

Posted 1 year ago

“1st time I have used this company but will definitely be using them again. Great service delivered very quickly.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Ross Handling Ltd, Richard! We are delighted to hear that you were happy with your experience and that you plan to use our services again. We strive to provide exceptional service and are glad that we've achieved this goal for you. Thank you for your kind words!

Posted 1 year ago

“Unfortunately, company dispatched the wrong parts initially. Dry good & efficient customer services department got the issue sorted rapidly & ensured the correct (ordered) parts were dispatched promptly.”

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Posted 1 year ago

Thank you, Robert, for your valuable feedback of Ross Handling Ltd. We are thrilled to hear that you enjoyed our products and services and appreciate you taking the time to write the review. It's really important to us that our customers are happy and we strive to ensure the highest levels of customer service at all times. We're glad that you felt you experienced this in your interactions with us. If you ever need any help or advice in the future, please don't hesitate to contact us. We're always happy to assist in any way we can.

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,773 reviews