Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,838 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 20th March 2025

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order was a little slow in arriving but the second one was amazingly quick and was far more critical to us. Great service. Thanks.”

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Posted 1 year ago

Thank you so much for the great 4 star rating, Michael! We really appreciate you being such a loyal customer. We're sorry to hear that the first order was slow in arriving, but we're glad to hear that the second one was much better. We're glad we could provide great service. Thanks again!

Posted 1 year ago

“Product as described good service”

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Posted 1 year ago

Thank you very much, Anthony, for rating Ross Handling Ltd with 4 stars! We appreciate your kind words on the product being as described and our good service. It's great to know that you have been a loyal customer and we look forward to continuing to serve you in the future!

Posted 1 year ago

“Ordered wheels although not exactly a fit to my wheelchair I managed to fit them.”

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Posted 1 year ago

Thank you William for your 4 star rating of Ross Handling Ltd. It's great to hear that you were able to make the ordered wheels work for your wheelchair even though they were not an exact fit. We really appreciate your feedback and are glad to have been of help.

Posted 1 year ago

“Efficient friendly service”

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Posted 1 year ago

Thank you Patrick for your 4 star rating of Ross Handling Ltd. We are pleased to hear that you found our service satisfactory. We appreciate your loyalty and thank you for choosing us to be your preferred choice everytime.

Posted 1 year ago

“My order was delivered in very good time but the ‘puncture proof tyre’ I purchased for my tractor survived un-punctured for only about an hour thanks to blackthorn debris on our paths.”

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Posted 1 year ago

Thank you Duncan for your 4 star rating of Ross Handling Ltd! I'm glad to hear that you received your order in good time and were a repeat customer. We are sorry to hear that the tyre didn't hold up long. We appreciate your feedback, and thank you for your continued custom!

Posted 1 year ago

“Did what it said on the tin. Felt a little over informed, but that’s fine”

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Posted 1 year ago

Thank you very much for your 4 star rating for Ross Handling Ltd., Clive! We are thrilled to hear that we delivered on all that we promised. We are especially grateful for your support as a repeat customer.

Posted 1 year ago

“I called this company looking for some greenhouse door rollers. The chap in customer service did his best to find what I needed. Unfortunately the size of wheel is too big, so I cannot use them.”

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Posted 1 year ago

Thanks for the great review Trevor! It's great to know that you had a good experience with our customer service looking for greenhouse door rollers. We're sorry that the wheel size was not suitable for your needs, though - hopefully we can help you with your next project. Thank you again!

Posted 1 year ago

“Very quick”

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Posted 1 year ago

Thank you so much, Chris, for taking the time to leave us a 4 star rating of Ross Handling Ltd! We really appreciate your positive feedback - we're glad to see you're happy with the speed of our service! We also thank you for being a returning customer and hope to continue to deliver quality service in the future.

Posted 1 year ago

“Impressed with there service”

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Posted 1 year ago

Thank you so much, Patricia, for your 4 star rating of Ross Handling Ltd. It is wonderful to hear that you are impressed with our service. We appreciate your positive feedback and look forward to continuing to serve as your materials handling provider.

Posted 1 year ago

“Correct product received in good time. Thank you.”

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Posted 2 years ago

Thank you, Trevor, for your 4 star rating of Ross Handling Ltd. Its great to hear that you received the product in good time. We appreciate and value your feedback. Thank you!

Posted 2 years ago

“P and P fine but the castors aren’t as free running as I’d hoped. Surprisingly the ones from b and q were better”

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Posted 2 years ago

Thank you for your 4-star rating of Ross Handling Ltd, Ewan. We are glad to see that you found our product selection to be satisfactory, though you did note that the castors weren't as free running as you had hoped. We believe that our castors should run as smoothly, we will work towards fixing the issue and apologize for any inconvenience caused. We appreciate your loyalty as a customer and thank you for your returning.

Posted 2 years ago

“The grips arrived promptly and were as described. At over £5 postage and packaging seemed a bit pricy for such a small item.”

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Posted 2 years ago

Thank you, Peter, for your four star rating of Ross Handling Ltd. We are so pleased to have earned your business once again. We appreciate your feedback that the grips arrived promptly and were as described. We understand that the postage and packaging price may have seemed pricey for such a small item, and we thank you for being a returning customer.

Posted 2 years ago

“Very helpful in finding a bespoke solution to help me find the right wheels for my equipment. Would have given 5 stars if we could have come to an agreement about shipping charges... That said I would do business with them again if I needed specialist wheels.”

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Posted 2 years ago

Thank you so much for your 4 star rating and kind words about Ross Handling Ltd, Judith! We are very pleased to hear that we were helpful in finding a bespoke solution for you. It is equally as encouraging to hear that you would use our services again and would consider us a loyal customer. We deeply appreciate your support!

Posted 2 years ago

“Ordering was simple, pricing was right. My only issue is over delivery. The van driver couldn't find the package when it was supposed to be delivered so falsely said that I had asked for it to be redelivered to a collection point. Added to that, although everything arrived undamaged and complete it was a minor miracle given that the packaging was torn to shreds”

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Posted 2 years ago

Thank you so much, Peter, for giving Ross Handling Ltd a 4 star rating. We strive to provide the best possible customer experience and we'll take your comments into serious consideration. We understand that your issue with delivery was not ideal and apologize for the inconveniences caused. We appreciate your loyalty and look forward to continuing to serve you. Thank you for being an important part of our customer base!

Posted 2 years ago

“Yes, I would trade with them again. Good and helpful response to queries. Prompt delivery. Their products seem durable and at a reasonable price, A.H.Kenny”

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Posted 2 years ago

Thank you, Anthony, for your 4 star rating of Ross Handling Ltd! We really appreciate your loyalty and repeat business. We are delighted that you were satisfied with our prompt response to your queries, the quality and price of our products, and the overall service we provided. We look forward to the opportunity to serve you again in the future.

Posted 2 years ago

“Well it was my fault I just thought that the plastic bits at the bottom of my crutches were the same sizrme but when they came they were far to big so that was my fault .x”

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Posted 2 years ago

Thanks so much for your review ,we love getting feedback and take pride in our customer service. Please get in touch if there is anything else we can do

Posted 2 years ago

“Very good service and quick delivery but delivery at £10 is not cheap”

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Posted 2 years ago

Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback

Posted 2 years ago

“Very Good service. One of the screws on the castors not perfectly cast but made it work ok”

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Posted 2 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 2 years ago

“Good service but postage was expensive for a box to Northern Ireland. Especially when it arrived in a bag with the top opened.”

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Posted 2 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 2 years ago

“Took a while but goods as ordered.”

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Posted 2 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 2 years ago

Ross Handling Ltd is rated 4.8 based on 9,838 reviews