Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,838 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 20th March 2025

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order has not arrived. I was not available to sign for it and it was, allegedly, sent to a local shop (collection/distribution point). My staff went to the shop with the QR code/invoice but there was no record of the parcel. I have emailed Ross Handling Ltd twice to report the discrepancy and asked for an acknowledgment but regrettably have had no response. My staff are now trying to contact you by phone.”

Helpful Report

Posted 2 years ago

Hi Ged, I am so sorry to hear that you have been having issues with your delivery. Now it has been brought to my attention i have looked into and the goods are actually being returned to us by the courier. I will of course arrange for the parcel to be re despatched out to you asap. Unfortuanly at times deliveries don't run as smoothly as we would hope but i am keen to get this resolved for you asap. If you need any further assistance please get in touch and i will be happy to help 0116 2764987

Posted 2 years ago

“I ordered 6 wheels on the 24th October......due to incorrect stock holding then delivery to incorrect company & now replacements damaged by courier, I am still waiting for delivery !!! For one I suggest changing your courier firm.”

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Posted 2 years ago

Hi Ivan, Unfortuanlty on this occasion we have experienced some issues with the courier which we have tried to resolve for you asap. The items you have ordered are not a standard stock item so we are getting some in from production so we can send a replacement parcel out to be with you asap. We apologise for any inconvenience caused by this and of course want to get this resolved for you as quickly as possible. Please don't hessite to get in touch if we can help any further 0116 2764987

Posted 2 years ago

“Ordered castors on a 2 day delivery, took 6 days and sent the wrong castors. Have used Ross for many years, but will try somewhere else in future.”

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Posted 2 years ago

Thank you for taking the time to share your review with us. I am sorry to hear that the experience was not up to its usual standard. This is very disappointing for us to hear. We of course always aim to keep customers happy and deliver the best level of service we always strive to achieve. Unfortunately on this occasion, we did not manage to do so. Sadly at times, errors are made and we can experience delays with production which are out of our hands. Again I apologise for any inconvenience these issues caused and I hope we can rebuild our relationship with any future requirements. Please always feel free to contact our sales team who will always be happy to advise on lead times etc. Your feedback is appreciated and will be passed on to all departments to help improve processes moving forward.

Posted 2 years ago

“I've still not received my order It's been over a week now”

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Posted 2 years ago

Good afternoon, Since this being brought to my attention i have looked into and can see that the original parcel was despatched as planned. This has however been held with DPD and not yet reached you. We have sent out a replacement parcel which should arrive with your shortly. Apologies for any inconvenience caused by this. Any other issues please feel free to contact the customer service team on 0116 2764978 and we will be happy to assist.

Posted 2 years ago

“Purchased tubing that was advertised as can be used on motorcycle 1 inch axle and can be used to make spacers but when arrived the actual tubing is 1 inch so its the same size as the axle the tubing itself poor quality complete waste of time as call handler woman rude and very unhelpful save your money don't use”

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Posted 2 years ago

“The item was very good, but the service wasn't. Paid extra for next day before 10.30am delivery, well within the qualifying time. I didn't get the parts before 10.30am next day, I didn't get the parts at all that day. I got them the day after and well after 12pm. When I chased the order the sales guy blamed DHL and didn't seem to care less. No offer of a refund for the service I didn't get. Ross - If you can't do it, don't offer it.”

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Posted 2 years ago

“I bought 2 types of castor. Both red. The invoice stated exactly what I ordered but on receipt one set was black. A picture was sent to them to prove the fact . To their credit, they emailed immediately with an apology and sent replacements straight away. Unfortunately, they sent the wrong ones. I immediately sent an email and after a week I am still waiting for a reply. Obviously, attention to detail is not in their remit or putting right their shortcomings.”

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Posted 2 years ago

“Rubbish. You sent me the wrong item that I did not order I ordered ultra soft felt feet and you sent me hard plastic ones which will turn my wood floor”

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Posted 2 years ago

“Product fine. Delivery rubbish I spotted the delivery driver down the road so went back home. He could not be bothered to come down our drive. I had to go to the local supermarket to collect. I got an email to say sorry you were not in. Change your courier company.”

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Posted 2 years ago

“Broke within an hour. Buckled”

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Posted 2 years ago

“Poor delivery service”

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Posted 3 years ago

“Very expensive shipping, spent almost £30 for square tubing that wasn't even the length I wanted (1m)”

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Posted 3 years ago

“Worst customer service”

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Posted 3 years ago

“Regarding the tyre and tube l ordered and paid for 18th January Still not received after being advised they would be delivered 22nd it may not be your fault I feel it’s your delivery agent Not my problem to sort out If you can’t supply give me a full refund”

Helpful Report

Posted 3 years ago

“I am surprised by 2 things and I have doubts about the seriousness of your company : I have not received any confirmation of reading the attached email, I sent following the fact that the package I receive does not have the 2 of 20 mm axles ; The “wheeleez bearing 20mm” have an internal diameter of 25.7mm instead of a diameter to 20mm (please look at attached picture) Than you for contacting me quickly via email.”

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Posted 3 years ago

“I Was told my items would be delivered on the 29th December, but I’m still waiting 5 days later DPD have no record of parcel, so I’m unsure where my items are 5 days after my delivery date ????? I’ve still not received items”

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Posted 3 years ago

“I have not yet received my initial order. Slow.”

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Posted 3 years ago

“They didn’t fit size quoted was not accurate!”

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Posted 3 years ago

“Unfortunately my castors were delivered to the wrong address. DPD Delivery was tracked and photos supplied, but we have no way to recognise where they were delivered to or who signed for them. I'm sure the product is great, but I can't confirm. Very disappointed.”

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Posted 3 years ago

“One of two items was delivered, had to report, second item was delivered somewhere else I never received it.”

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Posted 3 years ago

Ross Handling Ltd is rated 4.8 based on 9,838 reviews