Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,747 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,747 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Quality product and prompt reliable delivery”

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Posted 1 year ago

Thank you so much for taking the time to leave a 5-star rating. We truly appreciate your kind words about our products and delivery, as well as your loyalty as a customer. We sincerely thank you for your review!

Posted 1 year ago

“Need new tyre for my Hammerlin wheel barrow. Ross had stock and shipped quickly meaning wheel barrow back in action within 2 days.”

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Posted 1 year ago

Thank you Stuart for your fantastic 5 star rating of Ross Handling Ltd. I'm very glad that we were able to quickly provide the new tyre for your Hammerlin wheel barrow and that it was back in action within 2 days. We appreciate your business and your kind words.

Posted 1 year ago

“Ordered on line and nothing happened Yoh ignored to email wurst to find out about order. only got a reaction when i phoned to enquire and told order been overlooked . Got the goods after 2 weeks and they are fine”

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Posted 1 year ago

Thank you so much for your feedback, Anthony! We strive to ensure our customers have the best service and we are always here to help if you have any questions or need any assistance. We really appreciate your words and we can only apologise that initially you didn't have the best experience. Please don't hesitate to reach out if there's anything we can do for you.

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thank you so much Derek for your 5 star rating of Ross Handling Ltd. We truly appreciate your feedback and are delighted that you had an excellent experience with our services.

Posted 1 year ago

“Interim assessment - Delivery arrived with only one item of three. Swift promise from customer services so will write a further review if/when the other items arrive. Revised review - Delivery completed - items to follow arrived within 2 days of Customer services being notified. Many thanks.”

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Posted 1 year ago

Thank you for your kind words, Richard! We're glad to hear that the customer service team got the other items to you so quickly. We appreciate your 4-star rating and your updated review of Ross Handling Ltd.

Posted 1 year ago

“Excellent product, good service”

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Posted 1 year ago

Thank you Keith for your 5 star rating of Ross Handling Ltd! We are glad to hear that you found our products to be excellent and that our service was good.

Posted 1 year ago

“Item as described, very well made, good quality and suitable for the purpose. Very quick delivery and kept informed as to progress. Would definitely recommend.”

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Posted 1 year ago

Thank you so much Ian for giving Ross Handling Ltd a 5 star rating! We truly appreciate it and are glad that our product was up to your expectations. We are glad you recommend us and hope you will be a returning customer. Thank you again!

Posted 1 year ago

“Excellent and very efficient service. Would definitely buy from them again”

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Posted 1 year ago

Thank you for giving Ross Handling Ltd a 5 star rating. We are delighted to hear that you enjoyed our service. We appreciate your valued opinion and look forward to serving you again soon.

Posted 1 year ago

“Good quality products, reasonable pricing, speedy delivery. Would use again”

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Posted 1 year ago

Thank you for your 5 star rating of Ross Handling Ltd! We appreciate your recognition of our good quality products, reasonable pricing, and speedy delivery. We are glad we could provide you a great experience and we look forward to helping you again in the future!

Posted 1 year ago

“Excellent communication. Super fast delivery. Recommend”

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Posted 1 year ago

Thank you Sue for providing the 5-star rating for Ross Handling Ltd. We greatly appreciate your loyalty and the excellent feedback on our communication and speedy delivery! We are so thankful to have your repeat business and look forward to continuing this positive relationship.

Posted 1 year ago

“A good quality castor and cheap, although the bearings went on my last pair after 4 months. Also it would be helpful if a bolt, washers and nut were supplied with them.”

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Posted 1 year ago

Thank you David, for your 4-star rating of Ross Handling Ltd. We are glad that you were pleased with the good quality and price of our castors. We are sorry to hear that the bearings went on your last pair after only 4 months. We will make sure to check that our castors have quality bearings for future buyers. We also recognize that it would be helpful to include a bolt, washers and nut with our castors and we will take your suggestion into consideration. We really appreciate your continued business and look forward to serving you again soon!

Posted 1 year ago

“Good range of products. Mediocre delivery considering cost.”

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Posted 1 year ago

Thank you for your feedback, John! At Ross Handling Ltd, we really do care about customer satisfaction and we work hard to make sure our customers have a great experience. We are glad to hear that you are happy with our services. We strive to deliver quality products and to provide reliable customer service. If you ever need any help, don't hesitate to reach out and we will be happy to assist you. Thank you for being a valued customer!

Posted 1 year ago

“I recently bought a set of replacement wheels and front castors for a wheelchair. I'm happy with the products, the prices and the prompt delivery. I was a bit surprised when the wheels arrived. The surprise arose from the lack of detailed descriptions or photos on the Ross Handling website. This is possibly attributable to the fact that their primary target market is B2B. The wheelchair wheels appear to be nylon, rather than the more conventional wire-spoke wheels.”

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Posted 1 year ago

Thank you so much for your 4 star rating of Ross Handling Ltd, Dan! We sincerely appreciate your continued patronage and support. I'm glad to hear that you're happy with the products, prices and delivery, and it's wonderful that you've been a returning customer. We agree that our website could use more detailed descriptions or photos; however, due to the fact that we target the B2B market primarily, we haven't been able to make any changes to this yet. Thank you again for the rating and for being a returning customer.

Posted 1 year ago

“Sent an invoice, sent many emails about the DLP delivery and to the point of a time, however here I am a week later, and no goods. So hard to review the simple parts ordered and paid for, but service and reply to my query about the whereabouts of the goods = Zero”

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Posted 1 year ago

Thank you for taking the time to review Ross Handling Ltd. We appreciate your feedback and we apologize for the inconvenience caused by our failure to meet your expectations. We understand it was frustrating to be sent an invoice, have several emails sent out with regards to the delivery but then to get no goods a week later. Can you please let me know where these emails have been sent to? We would like to make things better for you. I can see the parcel has been sent out but DPD as promised but they have been unable to locate you so the parcel is returning to us.I will get this resent out to arrive with you asap. Apologies for any inconvenience caused

Posted 1 year ago

“Prompt delivery of quality items. Great doing business.”

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Posted 1 year ago

“Verry good service will shop with you again thank you but i hhad numeres times given to me resulting in me having þo go to DPD to get my parcil at 2100 hrs That night or thay would deliver It the following monday i would Not youse DPD if you want. Your costermers to deal with you Again reagards William Goodall”

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Posted 1 year ago

“What I wanted, came quickly.”

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Posted 1 year ago

“Very robust product”

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Posted 1 year ago

Thank you for your 5 star rating of Ross Handling Ltd, Robert - we really appreciate your kind words and are delighted to hear that the products we provide are "Very robust"!

Posted 1 year ago

“The castors and caps I bought form here are great and will look even better on the unit I have to use them on”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ross Handling Ltd, Aaron! We are so happy that you're enjoying the castors and caps you bought from us. It's great to hear that they look even better on the unit you're using them on - we appreciate your feedback!

Posted 1 year ago

“Excellent online service with lots of information available about the product and the product was delivered very quickly. Live chat was available but the online information was so clear I didn’t actually need to use it! I would happily purchase from you again.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Ross Handling Ltd! We are so glad to hear that our online service provided you with the information you needed and that your products were delivered quickly. We are especially thankful that you would consider purchasing from us again! We always appreciate loyal and returning customers!

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,747 reviews