Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,777 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,777 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looked a good product but the roller bearings used were 10mm shorter than the axle . Guess they ran out of the proper size ones. Bit disappointed for the price”

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Posted 2 years ago

“Catalogue was easy to navigate, castors arrived in good time and as expected”

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Posted 2 years ago

“Ordered six castors and two new sockets to replace damaged matching ones on a settee and add a couple more for strength. Prices seemed very reasonable, ordering was easy, delivery rapid and fitting not difficult. Result seems good, but only the long term will tell whether 5 stars rather than the 4 I gave were deserved.”

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Posted 2 years ago

“One of the items I ordered was out of stock when I made my order. I was informed about this and kept up to date until it was in stock and dispatched a few days later. All the items received were good quality and well packaged.”

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Posted 2 years ago

“Excellent products and excellent customer service. Hadn't used them before but based on my recent purchase I would highly recommend them.”

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Posted 2 years ago

“Excellent company to deal with. Email notifications let you know when order has been placed, goods dispatched and delivery can be expected.”

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Posted 2 years ago

“Excellent value and delivered on time,would use company again”

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Posted 2 years ago

“great service kept informed about my delivery all the way well priced good quality product.”

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Posted 2 years ago

“Very good service.Kept me in the loop as to progress of order.Stress free !!”

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Posted 2 years ago

“Great products. Ordered Friday midday, delivered first thing Saturday. Very impressed.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“If you could create on your website something to discuss delivery options. For myself I was concerned about my delivery arriving on a date when there would be nobody to receive it and 2 arrangements were made independent of each other. This resulted in the items being delivered too soon. A fairly expensive order was left propped up against my house which was exactly the risk I had tried to avoid. This suggests poor communication between sales and dispatch but could be mitigated given an option to request delivery under certain circumstances. Thanks however for the customer service i did receive and the ease of access to the products I needed. The delivery received and in good order.”

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Posted 2 years ago

“Yep all good easy to order came on time lots of information on delivery, now fitted perfectly and wheelbarrow back in service thank you”

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Posted 2 years ago

“Great all round service - perfect fit for my WW2 aircraft display wheel”

Ross Handling Ltd 5 star review on 18th May 2022

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Posted 2 years ago

“Great product , price and top class service . 100% would recommend this company !!!!”

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Posted 2 years ago

“I puchased a replacement wheelbarrow wheel for a Walsall wheelbarrow (code WWPP). However, the adapters supplied with the wheel apparently need to be hammered into the hub (There were no instructions to do this and I only became aware of the need to do this when I called customer services) When hammered in as suggested, it made the effective hub length 11.4 cms compared to the stated length of 10cms. This extra 1.4cms meant that the wheel did not fit the frame and I had to cut 0.7cms off each of the adapters to allow for correct fitment. This should be rectified as soon as possible as other prospective purchasers may make the same error. The photo on the website shows a slightly different wheel to the one supplied and the adaptors look very different to the ones which appear to have already been installed in the website photo. Overall, I was pleased with the response from customer services but the product placement needs clarifying in my opinion. Delivery was prompt and fuss free.”

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Posted 2 years ago

Thank you for your feedback. Please note both the spec of the wheel and the image have now been updated so moving forward we can be confident that none of our customers experience any issues with this product. Apologies again for any inconvenience caused.

Posted 2 years ago

“Minimum 10 characters”

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Posted 2 years ago

“Prompt delivery with fair pricing”

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Posted 2 years ago

“All went well, no delays. Got what I ordered on time. Which is as it should be”

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Posted 2 years ago

“Overall good despite some minor issues, my package was running late but I was kept in the loops so that's fine, also a minor issue with DPD which was quickly smoothed over (thank you Leanna), will happily use again”

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Posted 2 years ago

Ross Handling Ltd is rated 4.8 based on 9,777 reviews