Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,747 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,747 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You can't get better service than this so helpful on the phone and very prompt getting my order to me will definitely use again could not ask for any better.”

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Posted 1 year ago

Thank you so much for the amazing 5 star rating! We are delighted to receive such a high rating for our service. We really appreciate your kind words about our helpfulness on the phone and prompt delivery of your order. We look forward to serving you again soon!

Posted 1 year ago

“After speaking to them i found them very helpfull in answering all my questions and there service was excellant.”

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Posted 1 year ago

Thanks Derek for the 5 star rating! I really appreciate it. After speaking to them I found them very helpful in answering all my questions and their service was excellent. I'm glad that my experience with Ross Handling Ltd was a positive one.

Posted 1 year ago

“Great service and the quality was excellent. Will use again”

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Posted 1 year ago

Thank you Colin for your fantastic 5-star rating and kind words! It's always great to hear that our customers are pleased with the quality of our service and the products we provide. We really appreciate you taking the time to share your experience and we look forward to seeing you again soon!

Posted 1 year ago

“good seller arrived on time no problems would use again.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Ross Handling Ltd! We appreciate your kind words: "good seller, arrived on time, no problems – would use again." We're so glad you had a positive experience and we look forward to working with you again in the future.

Posted 1 year ago

“All good thanks”

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Posted 1 year ago

Thanks so much for your 5-star rating of Ross Handling Ltd, Dave! We really appreciate your feedback and we're glad to hear that everything is good for you :)

Posted 1 year ago

“Arrived on time, well wrapped, and performed as advertised.”

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Posted 1 year ago

Thank you so much for the 5 star rating, Francis! We really appreciate your positive feedback. We are so pleased to hear that your purchase arrived on time and that it performed as advertised.

Posted 1 year ago

“Puncture resistant tyre for ride on mower arrived miss-shaped. No way a diy-er would be able to fit this, even with tension straps. Had to use an inner tube to force it onto the rim - £6 wasted. Not happy, as packer would have known about it - no way did it get linked in uk transit.”

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Posted 1 year ago

Thank you so much for your feedback and taking the time to let me know about your experience. I am so sorry to hear that the tyre arrived misshapen. Please feel free to get in touch with our customer service team and we will happily get this resolved for you. 0116 2764987

Posted 1 year ago

“Very pleased with this company amazing of items in stock I was happy to find the item to fix my gazebo legs fantastic delivery. Thanks guys”

Ross Handling Ltd 5 star review on 2nd October 2023

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Posted 1 year ago

Thank you so much Barrie for the awesome 5 star rating for Ross Handling Ltd. We are humbly grateful for your kind words. We really appreciate the good feedback and look forward to serving you again soon. Thanks again guys!

Posted 1 year ago

“Well you did ask for a review, it's not happy reading Your Order #1000189836 Placed on 23 Aug 2023, 19:49:37 for Pneumatic Trolley Wheels 280mm with Ball Journal Bearings SKU: PWP-280-4-25-76/D Qty 2 The delivery note was correct except there were two 20mm bore wheels delivered. I rang customer services and they agreed to send replacements. I asked several times whether the incorrect ones should be sent back and was told it costs too much to return goods. Next delivery was on 1st September, except it was only one wheel, correct size this time. Customer services said it was too late to ship another one that day as the shipping department had gone home. Next delivery was on 6th September, one wheel but it was a 20mm bore again, delivery paperwork was correct for a 25mm bore wheel. I rang customer services who assured me the correct wheel would be with me next day. I was asked to send all three 20mm wheels back, so I packaged them up and the driver would have the returns paperwork. The driver didn't have the returns paperwork but took the box anyway. Next delivery was on 7th September with the correct 25mm bore wheel. These dates may be one or two days either way.”

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Posted 1 year ago

Thank you very much, Kevin, for taking the time to provide your review of the services we provided for your order #1000189836. We are sorry for the trouble this caused you. We appreciate you bringing the matter to our attention as it helps us ensure future orders are fulfilled correctly.

Posted 1 year ago

“Quick and efficient service Good quality product and well priced”

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Posted 1 year ago

Thank you so much Robert for your 5 star rating of Ross Handling Ltd! We are thrilled to hear that our quick and efficient service, along with our high quality products, exceeds your expectations. We look forward to continuing to serve you in the future.

Posted 1 year ago

“Someone placed an order using an email address we own (ie not their own) Went out of my way to call customer services (after emailing and getting no reply) and they said they would contact the customer and update the records. So far I have 10 emails ranging from order confirmations, to promotions, to feedback requests etc, and no matter what I unsubscribe from they still seem to come in. Please, all I ask is that you stop contacting us. Your castors look great, but I dont want any right now.”

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Posted 1 year ago

Thank you so much for your feedback, Mile. We truly appreciate you taking a moment to share your experience with Ross Handling Ltd. We apologize for the troubles. We will do our best to make sure that this doesn't happen again. Is there anything else we can do to make things right? Again, thank you for taking the time to let us know about this issue.

Posted 1 year ago

“Castors arrived and were the wrong size. Sold as 8mm, arrived with a 5mm diameter thread. Would accept responsibility and would not arrange collection/refund. So be aware if you need to return an item to this company it is at your expense and time. I wouldn't use the again.”

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Posted 1 year ago

Thank you so much for taking the time to review Ross Handling Ltd., Angelo. We appreciate you letting us know about your experience. As discussed with our sales advisor these only come in a m8 thread and we would have been happy to accept for you to return the products for a refund if these were not suitable.

Posted 1 year ago

“Excellent price and great service!”

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Posted 1 year ago

Thank you John for your 5 star rating of Ross Handling Ltd. - we appreciate your kind feedback that our excellent prices and great service have been so positively rated.

Posted 1 year ago

“Items delivered quickly and with no fuss. Good quality castors with inserts”

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Posted 1 year ago

Thank you so much Steven for your five-star rating of Ross Handling Ltd! We greatly appreciate your loyalty and are delighted that you found our product both of good quality and delivered quickly and with no fuss. Your kind words mean a lot to us!

Posted 1 year ago

“As ever, excellent castors. Has a big project for some large plywood trays to store boat geat at the club. Perfect casters, available quickly. Also used some from my store of casters to make some trollies for boats. Thanks!”

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Posted 1 year ago

Thank you so much, Keith, for giving Ross Handling Ltd a 5-star rating! We sincerely appreciate your loyalty and positive feedback! We are thrilled to know our castors worked perfectly for your big project and that you were able to use what you had on hand to make trollies. As ever, we are here to fulfill your needs in storage and equipment. Thanks again!

Posted 1 year ago

“Excellent quick service of a quality product”

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Posted 1 year ago

Thank you, Judy, for your 5-star rating of Ross Handling Ltd. We appreciate such positive feedback, especially for our excellent quick service and quality product.

Posted 1 year ago

“Very good company to deal with, very quick and efficient”

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Posted 1 year ago

Thank you, David! We greatly appreciate your 5 star rating of Ross Handling Ltd. We are so pleased to hear that we were a good company to deal with. We strive to provide the best in customer service so we thank you for your review!

Posted 1 year ago

“We ordered the parts, paid then received an email saying out of stick for 3 weeks woukd have been nice if we were told when ordering !!”

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Posted 1 year ago

Thank you so much, Phil, for taking the time to let us know about your experience with Ross Handling Ltd. We truly appreciate your feedback. We are so sorry to hear that you ordered the parts, paid, and then were informed that they would not be in stock for 3 weeks! That must have been incredibly frustrating. We could have done better in letting you know about the potential delay before you ordered.

Posted 1 year ago

“The castors are perfect and are fitted My gripe is having to pay £19 for carriage - it was the most expensive delivery charge I have ever encountered”

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Posted 1 year ago

Thank you so much for taking the time to leave us a 5 star rating for Ross Handling Ltd! We are extremely delighted to hear that our castors are perfect and are fitted. We understand your concern regarding the delivery charge and we are currently working on reducing our fees in the near future. Thank you for your valuable feedback.

Posted 1 year ago

“excellent service”

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Posted 1 year ago

Thank you so much for your 5-star rating of Ross Handling Ltd. It's so encouraging to hear how much you've enjoyed our excellent service and loyalty. We really appreciate your feedback and look forward to continuing to serve you in future.

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,747 reviews