Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,744 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,744 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection, keen prices and prompt delivery. What more could you ask for?”

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Posted 4 years ago

“Easy to order, delivered on time and exacty wanted”

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Posted 12 hours ago

“Excellent service and quick delivery. Good prices too!”

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Posted 13 hours ago

“Could not fault the service, from beginning to end.”

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Posted 2 days ago

“Excellent and speedy service 👍”

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Posted 6 days ago

“All good, exactly what I wanted”

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Posted 6 days ago

“I ordered a product (trailer tyres) that was listed on the web sit eas "In Stock" i ordered these as next day delivery as I needed these quite urgently. These two criteria where some of the main reasons I placed the order. When I contacted the sales team the next day to find out when I might expect delivery (as I had received no confirmation of dispatch, I was told that the "vendor" ? had only confirmed availability that morning. so these item where not in stock and not delivered next day! When I finally received the order the tyres had been stored and packed in such a way that they have become "Crushed" on fitting the tyres it was not possible to inflate them as the tyre beads where over 20mm From the wheel rims.”

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Posted 1 week ago

Dear Customer, Thank you for taking the time to share your experience with us regarding your recent order at Ross Handling Ltd. We sincerely appreciate your feedback and want to extend our apologies for the inconvenience you faced. We understand how frustrating it must be to rely on a product being “In Stock” only to find out otherwise, especially when urgent needs are involved. The communication from our sales team should have been clearer, and we are sorry for any confusion caused regarding the availability of your tyres. Additionally, we regret to hear about the condition in which your tyres arrived. We strive to ensure that all products are stored and handled securely during transit, and it’s disappointing to know we fell short of our standards in this instance. Please rest assured that we are addressing these issues to improve our processes moving forward. Your satisfaction is important to us, and we would appreciate the opportunity to resolve this matter to your satisfaction. If there are any other concerns you would like to discuss, please do not hesitate to reach out to us directly. Thank you for your constructive feedback. We hope to regain your trust and provide you with a better experience in the future. Best regards, Customer Service Team Ross Handling Ltd.

Posted 6 days ago

“Excellent advice and service provided. I was unsure which wheelchair wheels l needed and Ross Handling helped me to get the correct ones.”

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Posted 1 week ago

“Good quality product. timely delivery”

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Posted 1 week ago

“Goods delivered in good time and as described”

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Posted 1 week ago

“Very easy to order, very quick to deliver. Keenly priced. Will look at Ross again if I need anything similar.”

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Posted 1 week ago

“Excellent products delivered on time. Great customer service 😊”

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Posted 2 weeks ago

“easy to deal with prompt dispatch and delivery”

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Posted 2 weeks ago

“Excellent service both involving information and delivery. Superb throughout.”

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Posted 2 weeks ago

“Product arrived quickly, well packaged and in good condition. Web site would benefit from stating the product I bought is not an exact fit. I would have purchased the solid tyre but none were available in stock.”

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Posted 2 weeks ago

“Fast delivery and easy ordering.”

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Posted 2 weeks ago

“The wheels that I purchased are very sturdy and very well made. They have given my trolley a new lease of life and I am very pleased with them.”

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Posted 3 weeks ago

“Delivered on time, wheels did their job and item was quickly repaired and back in service. Thanks”

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Posted 3 weeks ago

“Good quality products that fit well”

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Posted 3 weeks ago

“The products arrived in good time and were exactly what we were looking for”

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Posted 3 weeks ago

“Ordered a set of new castors for my office chair when one of the wheels broke apart. Website had clear measurements to ensure we chose the right ones. Quick delivery within 2 days as specified and good quality castors meant my chair was back in action in no time!!!”

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Posted 3 weeks ago

Ross Handling Ltd is rated 4.8 based on 9,744 reviews