Ro Rox Reviews

Name: Ro Rox
Address: Slington House, Rankine Road, Basingstoke, Hampshire
Rating: 4.85

4.9 Rating 1,128 Reviews

97 %

of reviewers recommend Ro Rox

4.9

Based on 1,128 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ro Rox:

Ro Rox Boutique is a UK based company stocking all things for the alternative style trendsetter! We stock punk and vintage inspired clothing from brands such as Hell Bunny, Jawbreaker, Hearts and Roses, Voodoo Vixen and our own Ro Rox label. Our number one aim is to provide you with top quality products at a bargain price, we offer a no quibble return and exchange policy - to us, customer satisfaction is paramount!

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Ro Rox 5 star review on 2nd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website, quick response, fast delivery. Say what it does on the tin!”

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Posted 1 year ago

“Ordered a bag and it came without the shoulder strap, contacted Ro Rox Boutique and they sent a strap out the very next day , great customer service and lovely bag 😊”

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Posted 1 year ago

“Fast shipping, excellent quality.”

Ro Rox 5 star review on 17th January 2023

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Posted 1 year ago

“The website was easy to navigate, and the items arrived promptly as expected. Wouldnt hesitite to shop with Ro Rox again :-D”

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Posted 1 year ago

“The clothes got delivered super quick and I had to send some bits back as the sizes weren't right but I got my refund within a couple of days. Really happy. Will definitely be shopping here again.”

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Posted 1 year ago

“Great price and quality”

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Posted 1 year ago

“Good customer service. Reasonably priced.”

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Posted 1 year ago

“I was really surprised by how quickly the dress I ordered turned up, especially so close to xmas. I was also really pleasantly surprised by the quality as it was a very reasonable price, looked like a top quality dress and fitted my sister really well (so sizes must be spot on for UK, often they come up a lot smaller when ordering online). Really pleased with it and super glamorous, thank you!”

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Posted 1 year ago

“I needed a 1920s themed outfit so I ordered a flapper dress and matching cape. Delivery was fast! The Cape was perfect. The dress had a few sequins missing but fitted beautifully. I contacted customer services who immediately apologised and sent me a free postage label. From returning the faulty dress to receiving the perfect replacement was only one week (and that was during a postal strike too.) For me, a company shows it's worth in how well problems are fixed. No fuss, fast replacement and no cost to me equals great customer service. I will definitely shop again with Ro Rox Boutique.”

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Posted 1 year ago

“Dress is amazing, and so afdordable!! Fast delivery and overall very good impression :)”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“AMAZING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANK U SO MUCH!”

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Posted 1 year ago

“Postage is expensive to receive items. Some dresses seem to be miss sized with the top half much bigger than the bottom half and then to add insult, have to also pay the return postage. Almost £14 spent in postage”

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Posted 1 year ago

Hello, We are sorry to hear that the dress was not a good fit. Normally there is a size chart among the images of the listing that can assist in picking the best fit for you. We are always ready to assist you with any sizing measurements before purchase. Your order was sent through UPS express shipping method that guarantees delivery for the next working day. There are other shipping methods available that you can select depending on how fast the item is needed. When the item is returned, refunds are issued for the price of the item(s) including the cheapest rate of shipping incurred. We do not offer free returns. Kind regards, Michelle Ro Rox Boutique

Posted 1 year ago

“Very speedy delivery. And impressed with the quality”

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Posted 1 year ago

“Excellent communication and service, thank you.”

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Posted 1 year ago

“Really happy with the quality, it’s that soft material which makes a band tee sit nice on the body, which you need when you buy an oversized fitting one. Arrived really quickly too”

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Posted 1 year ago

“Absolutely love my dress! Quick delivery and fantastic quality x”

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Posted 2 years ago

“I did not receive my order.”

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Posted 2 years ago

Hello, We are sorry to hear that you have not received your order. We wish you would have contacted us directly in an email before leaving feedback, as we are always here to help and we do everything we can to ensure all customers are happy. Your order was sent on 19th December through Royal Mail first class post. The tracking number is NP038793052GB and we can see it says, " This item has been dispatched to Royal Mail. The sender has advised they've dispatched your item to us." The order seems to have been lost while in transit. We have sent you a message privately to assist you further. Once again, we are very sorry for any inconvenience caused. Kind regards, Michelle Ro Rox Boutique

Posted 2 years ago

“Lovely choice of clothing , website easy to navigate. Great communication, speedy transaction”

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Posted 2 years ago

“Very pleased with my items Purchased a Charleston type dress as a gift and it was loved by all .”

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Posted 2 years ago

Ro Rox is rated 4.9 based on 1,128 reviews