Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and the delivery and build package is brilliant”

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Posted 2 years ago

We really appreciate your feedback and we are thrilled with your 5 star review. Thank you. Best wishes RTG

Posted 2 years ago

“The mattress has a strong smell which hasn't gone away several days later. Delivery was very poor. No date or time given so I missed Parcel force who left a calling card with an INcorrect tracking number. I called room to grow and was assured it would be delivered in the morning the next day. It didn't arrive until 3.30pm. Another 30 minutes and I would have missed it again while doing the school run”

Helpful Report

Posted 2 years ago

We are sorry there was a delay with Parcelforce, we are investigating what happened with your delivery. The smell from your mattress is the fire retardant treatment that is a legal requirement, it will dissipate if you can leave it uncovered in a well ventilated room for a few hours. Best wishes RTG

Posted 2 years ago

“Great bed and great service.”

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Posted 2 years ago

Thank you for taking the time to leave a review, it is very much appreciated. Best wishes RTG

Posted 2 years ago

“Hi, this is probably too early to give a review but so far our order has been a bit of a disaster. We ordered 5 items, the first 2 arrived within 3 days but when we went to build one of them a part was missing. The person who helped me when I called was great and established that they thought the other 3 items had been delivered so tried to locate those missing items plus sent us a new full item that had a piece missing. We've now had two further attempts for the missing 3 items to be delivered but it seems originally they couldn't be located and then when it was the significant part (the bed) was damaged. We are still waiting to hear when we are going to get our missing items as we have a unhappy 4 year old who was very excited to be in a new bunk bed!”

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Posted 2 years ago

We are so sorry your boxes have gone missing in transit. Your new bed will be delivered tomorrow! Best wishes RTG

Posted 2 years ago

“Service fair.”

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Posted 2 years ago

Thank you for taking the time to leave a review, it is much appreciated. Best wishes RTG

Posted 2 years ago

“Brilliant!”

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Posted 2 years ago

“Brilliant customer support, delivered swiftly to bedroom, assembled with care. Very sturdy high sleeper.”

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Posted 2 years ago

Thank you for your lovely comments and 5 star review, we are thrilled! Best wishes RTG

Posted 2 years ago

“Excellent product,excellent service”

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Posted 2 years ago

Thank you for your 5 star review, we really appreciate you taking the time to comment. Best wishes RTG

Posted 2 years ago

“My son is really pleased with his cabin bed and desk. It does look good but it took a lot of time to build. We feel the pieces could have been more put together than they were. We were 2 adults for about 4 hours putting it all together. Now it’s up it’s pretty good quality and perfect for what we wanted.”

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Posted 2 years ago

We appreciate you taking time to leave a review and we are pleased you are happy with your new bed, even though it took a while to build. Your comments are noted and will be relayed to the factory. Best wishes RTG

Posted 2 years ago

“Over all a very easy experience to purchase and book a convenient delivery slot. Bed put together within a couple of hours by 1 person. Bed is sturdy which is what I was looking for and the kids love it! Small mark on the headboard of the top bunk but I didn’t want to faff with retuning. Only other negative is the mattresses don’t quite fit so there’s a fairly large gap at the end.”

Helpful Report

Posted 2 years ago

Thank you for your review and we are delighted your kids are happy. We can certainly replace a part if it is marked, please send photos to support@roomtogrow.co.uk so we can action this. There should be a small gap at each end of the mattress to make it easier to change bedding. Best wishes RTG

Posted 2 years ago

“Don’t fit the bed the right way it should be ! I have send a email 2 weeks ago with photos and explained my frustration about the recommendation mattress for our double bed and no response yet back !!”

Helpful Report

Posted 2 years ago

We are sorry you have some issues with your mattress. We cannot find any correspondence, our team will contact you directly to resolve this. Best wishes RTG

Posted 2 years ago

“Good quality”

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Posted 2 years ago

Thank you for taking the time to leave a review. It is very much appreciated. Best wishes RTG

Posted 2 years ago

“Such good quality, very soft. What I was looking for”

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Posted 2 years ago

Thank you for taking time to leave a review, we are delighted you are happy with your purchase. Best wishes RTG

Posted 2 years ago

“An easy purchase, no problems at all!”

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Posted 2 years ago

Thank you for your 5 star review, our team are delighted! Best wishes RTG

Posted 2 years ago

“Was really easy to order and the bed arrived as I had been emailed. Plus I received a text to check still all ok for delivery the day before. The bed itself is great! Was pretty straightforward to put up and my 11 year old loves it!”

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Posted 2 years ago

We appreciate you taking the time to leave a review and we are delighted you have given 5 stars! Thank you. Best wishes RTG

Posted 2 years ago

“Paid over £500 for bunk beds delivery was fast and brilliant but not worth the price ! 2 shelvings was broke and peeled and part of the ladder was also damaged”

Helpful Report

Posted 2 years ago

Thank you for your review. If you have any damages, please send pictures to support@roomtogrow.co.uk and we will replace these for your asap. Sincere apologies RTG

Posted 2 years ago

“Very happy with our purchase, came quickly, easy to assemble, good quality, looks fab and very comfy!!”

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Posted 2 years ago

We appreciate you taking the time to leave a review. We are delighted you are happy with your new Luca bed and mattress. Kind regards RTG

Posted 2 years ago

“Excellent customer service from the back office team. The bunk beds that I ordered arrived slightly damaged. I notified the team and as time was an issue, they were needed for a Ukrainian family, they sorted this out straight away and replacement bunk beds were sent within days. They are now up and fully functioning and much appreciated by our new guests. Thank you...”

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Posted 2 years ago

Thank you for your 5 star review, we are delighted your Ukrainian guests are enjoying their new bed. Best wishes RTG

Posted 2 years ago

“Faulty desk with black marks on various parts. Have emailed three times with very little customer support. We have just received a bunk bed too and waiting to see if this is ok too once we open the boxes.”

Helpful Report

Posted 2 years ago

We are sorry there are marks on your desk. Our support team are looking into this and will replace any damaged parts for you. Sincere apologies RTG

Posted 2 years ago

“I would give 0 stars if that was an option. I waited in for a delivery- it didn't turn up. I waited in again weeks later for another delivery - it arrived incomplete. I sent many emails and complained - I was ignored. My daughter is sleeping on the floor whilst we still wait for the part to arrive. They will say 'sorry' on the phone but no consideration for the impact this has had on us.”

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Posted 2 years ago

We are so sorry your delivery was delayed for your midsleeper and we completely understand you having to cancel your order. We are working with our delivery partner to rectify any issues with mispicks and delays. Sincere apologies RTG

Posted 2 years ago

Room to Grow is rated 4.3 based on 2,443 reviews