Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good customer service, happy with product.”

Helpful Report

Posted 3 years ago

Hello Maria, Thank you for taking the time to leave us a review. The customer service team will be so pleased. Best wishes RTG

Posted 3 years ago

“Took some working out as there was 3 instruction booklets but the high sleeper is very sturdy and daughter loves it!”

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Posted 3 years ago

Hello Laura, Thank you for taking the time to leave us a review. We are very sorry that there was some confusion while assembling the product. but its great to hear that you are happy now that its fully built. Best wishes RTG

Posted 3 years ago

“Accommodated my requests to delay delivery as the room wasn't ready. Arrived as agreed with good communication and the bed is great and my daughter loves it, albeit a tricky build!”

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Posted 3 years ago

Hello Katherine, Thank you for leaving us a review we love to get feedback from our customers. The customer service team will be so pleased to hear the positive feedback. Best Wishes RTG

Posted 3 years ago

“Beautiful solid bed, well made and straight forward to put together. The detachable safety rails are perfect so the bed grows with the child. Our little boy loves it!”

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Posted 3 years ago

“The boxes arrived looking quite battered, but the bed inside was absolutely fine. Customer services were very responsive on email.”

Room to Grow 4 star review on 27th July 2021

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Posted 3 years ago

Hello Emma, Thank you for reviewing the Scallywag Single Bed with detachable Safety Rails - Lilac. We are very sorry the boxes were damaged but its great to hear there was no damage to the bed. I will be sure to let the customer service team know about your review. Best Wishes RTG

Posted 3 years ago

“Very pleased with the order! Delivery was on time. Very good quality bed! It takes all day to assemble. I ordered a middle slepper, mattress and cover mattress:). Mattress overpriced.”

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Posted 3 years ago

Thank you for taking the time to leave us a review. We are so pleased that you are happy with the bed mattress and mattress cover. Best Wishes RTG

Posted 3 years ago

“I ordered the Bella double bed for my daughter in the chalk velvet and what can I say . It’s absolutely stunning and we are so pleased with the purchase . The bed was packed so nicely and there wasn’t a mark anywhere on the bed when delivered. The customer service is so good and do exactly what they say . I will definitely order from this company again - it’s been a pleasure .”

Helpful Report

Posted 3 years ago

Hello Michelle, We are so pleased that you like the Bella Double Upholstered Bed. I have to agree that it is stunning! I am also very pleased that there were no marks on the bed we always aim for everything to be delivered in perfect condition and work to ensure anything that isn't is rectified efficiently. The customer service team will be so pleased to hear this review so thank you very much for taking the time to leave it for us! Best wishes RTG

Posted 3 years ago

“Room to Grow were great and I would definitely recommend them. They were helpful with price matching and when there was a technical issue at the point of booking. They responded to a query I had and quickly resolved the issue keeping me informed along the way. This is the second time I've purchased from the company and I definitely would again.”

Helpful Report

Posted 3 years ago

Hello Lisa, We are so pleased that we were able to assist you with your purchase from us. The customer service team will be so pleased to hear that they were able to help at each step and resolve the issue you faced. Thank you very much for taking the time to leave us such a great review! Best wishes RTG

Posted 3 years ago

“What a fantastic company. I ordered a bed late on Sunday and it arrived just two days later. The site had good advise and made choosing the most appropriate bed really easy with good images, descriptions and videos.”

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Posted 3 years ago

Hello Natasha, Thank you for leaving us such a great review! We always try and get customer orders delivered as soon as we possibly can. It is great to hear you found our website and resources helpful when choosing the right bed for you, Best wishes RTG

Posted 3 years ago

“Effective customer service with quick and very helpful responses and they really made sure that we had the best possible service even at their expense As we did have some issues with our furniture but they were still so helpful and understanding and was quick to rectify the issue without complaint.”

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Posted 3 years ago

Hello Ruhena, Thank you so much for leaving us such a lovely review. The customer service team will be thrilled to ready this. We always aim to rectify any issues as quickly and conveniently as possible. Best wishes RTG

Posted 3 years ago

“good variety of choices, prompt and excellent customer service.”

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Posted 3 years ago

Hello Shu, Thank you very much for the lovely review Best wishes RTG

Posted 3 years ago

“Great product and service”

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Posted 3 years ago

Hello Lorraine, Thank you so much for leaving us such a lovely review. Best wishes RTG

Posted 3 years ago

“Excellent quality product. You can never be sure when you order online but we are all pleased with our son midnight blue bunk bed! Dispatched on time and great service from delivery drivers. Brilliant experience end to end, would highly recommend”

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Posted 3 years ago

Hello Fiona, Thank you so much for leaving us a review for the Jubilee Bunk Bed in Midnight Blue with Trundle. We are so pleased that you are happy with it. The delivery team will be so pleased to hear your review. Best wishes RTG

Posted 3 years ago

“Incomplete delivery poor jointing and damaged paint (see photos) I need some touch up paint.”

Helpful Report

Posted 3 years ago

Good afternoon Jacqueline, Thank you for bringing these damages to our attention. I can see you have been sent a link to book in the delivery of the remaining items. A member of our support team will be in contact to come to a resolution regarding the damaged item. Best wishes RTG

Posted 3 years ago

“Easy to assemble. Children absolutely love them. Great size. Only complaint I have is that they’re rather noisy when the children move- more than I would expect- but other than that they’re a hit in our house!”

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Posted 3 years ago

Hello Sarah, Thank you so much for taking the time to leave us a review. We are so pleased that your children love the Jubilee Chunky Bunk Bed in Soft Grey. I would recommend checking all screws are appropriately tightened as when these are loose it can cause beds to be on the louder side. Best wishes RTG

Posted 3 years ago

“Great customer service and delivery very prompt.”

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Posted 3 years ago

Hello Madeline, Thank you so much for taking the time to leave us such a lovely review the customer service and delivery teams will be so pleased to hear this. Best wishes RTG

Posted 3 years ago

“We loved the product, brilliant bunk bed for our two boys (aged 3 & 7). Delivery was organised and well communicated. However, the build time of the bed was completely unrealistic. It was suggested the bed would take 2.5 hours to build and it took almost 3 times as long! We would have liked this to have been more realistically communicated. However, we would use the website again - we bought a mattress shortly after that was delivered within 2 days.”

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Posted 3 years ago

Hello, Tank you for leaving a review for us. We are so happy that you love and your two boys love the Tam Tam 5 Bunk Bed. We are sorry that you found assembly harder than anticipated we will look into this. Best wishes RTG

Posted 3 years ago

“Love the bed. One of the pieces was damaged in transit but swiftly issued a replacement without any fuss. Very good”

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Posted 3 years ago

Hello James, We are very sorry about the piece arriving to you damaged. We always aim to have replacement parts sent as fast as possible. Thank you very much for leaving such a great review. Best wishes RTG

Posted 3 years ago

“Dreadful customer service & really long delivery time, at least twice the length stated on their website! I would never use this company again! Product was ok but not finished to a very high standard. Overall very disappointing”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for taking the time to leave us a review we appreciate all feed back positive and negative. I have looked into the longer than expected delivery time and can see you are based in a location where we advise delivery times are longer than stated. A member of the support team will contact you directly regarding your experience with customer service. Best Wishes RTG

Posted 3 years ago

“My order was sent quickly but you sent the wrong colour. You quickly sent the right colour but now I am having difficulty sending the wrong item back due to poor communication with customer services.”

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Posted 3 years ago

Dear Robert, Thank you for taking the time to leave us a review. I can see from looking at our system that unfortunately when we arranged for the exchange of the throws collection was refused. We are currently booking a new collection date and will be in contact with you shortly to confirm this. Best wishes RTG

Posted 3 years ago

Room to Grow is rated 4.3 based on 2,443 reviews