Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last minute Christmas order for my five grandsons. Service was amazing. Informed the order was despatched and given an hour time slot for delivery. Arrived on time and the bean bags were well packaged and very good quality. Boys are all under five years and they loved them. They also look great in the corner of the room. Can’t recommend this company highly enough. Thank you so much.”

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Posted 2 years ago

Thanks you for your kid review, we are delighted your grandsons are happy with their new beanbags! Best wishes RTG

Posted 2 years ago

“I am very happy with the service and the product I bought. It arrived within the given time frame.”

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Posted 2 years ago

Thank you for your 5 star review, we really appreciate your comments. Best wishes RTG

Posted 2 years ago

“Quick delivery and stocked exactly what we needed..”

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Posted 2 years ago

Thank you for taking the time to leave a review. We are delighted you have awarded us 5 stars. Thank you, RTG

Posted 2 years ago

“I spoke to customer service a couple of times to request a sample of the wood, and to ask about delivery and they were so helpful on both occasions. The bunk bed we ordered is wonderful and looks great in the boys room. Thank you!”

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Posted 2 years ago

Thank you for your 5 star review, we are delighted we could help in your purchase decision and we are thrilled you are happy with your bunk bed. Best wishes RTG

Posted 2 years ago

“Wasn’t very impressed with the email communication which was unclear and misleading over delivery times, and items going out of stock two weeks after ordering. Service was redeemed by Stacey who gave great customer service over the phone and cleared things up.”

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Posted 2 years ago

We are sorry there was confusion with your order, we are pleased Stacey was able to help resolve this for you. Best wishes RTG

Posted 2 years ago

“Amazing guy who stayed late to make up for my grandson, went above and beyond”

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Posted 2 years ago

“Beds are lovely, sturdy and well made. Only issue I had was cabin bed got delivered without mattress so could not use until mattress arrived a while later when high sleeper was delivered”

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Posted 2 years ago

Thank you for your review and comments. We do recommend certain mattresses with each bed to try and avoid any delay with the mattress. Best wishes RTG

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thank you! Your 5 star review means a lot to us. Best wishes RTG

Posted 2 years ago

“Lovely design and colour, classic and sturdy whilst also modern so fits with my style. Shame we had a few marks and scrapes on the pieces and we did let you know, but we’re keen to get the bunk beds built and being used rather than start exchanging and waiting for certain pieces to arrive.”

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Posted 2 years ago

We are so sorry there are some marks on your bunk, in this situation we would usually replace parts but understand your need to build the bed. Sincere apologies RTG

Posted 2 years ago

“good delivery service”

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Posted 2 years ago

Thank you for your 5 star review, it is very much appreciated. Best wishes RTG

Posted 2 years ago

“For the price of their products multiple holes didn't line up for the screws. The company took payment and only delivered one out of 3 boxes (the ladder) then said I'd have to wait 5 weeks for the rest of it because it wasnt in stock, how ever online it stated that it was in stock. Overall the experience i had using the company wasn't the best. Expected much better service considering the value of the product i ordered. Would never use again.”

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Posted 2 years ago

We are so sorry we let you down and not all your boxes were delivered and then delayed due to stock issues. This is not the experience we expect for our customers and this of course should not happen. Sincere apologies, RTG

Posted 2 years ago

“Good delivery time.”

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Posted 2 years ago

Thank you for your comments. Best wishes RTG

Posted 2 years ago

“The material feels good, but I have noticed a lot of pinholes in it that the light coms out”

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Posted 2 years ago

Thank you for your comments, it is not something we have heard before but will investigate. Best wishes RTG

Posted 2 years ago

“The quality is very good.”

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Posted 2 years ago

Thank you for your comments and 5 star review, it is very much appreciated. Kind regards RTG

Posted 2 years ago

“Absolutely fantastic experience start to finish. Quick delivery so my kids had their new beds in time for Christmas. Bed is super sturdy and really secure, it's amazing I wish I had a bed like this when I was little!”

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Posted 2 years ago

Thank you for your 5 star review and your kind comments. The Barca Bunk Bed is a great bunk! Best wishes RTG

Posted 2 years ago

“We have had an awful time trying to get a mid sleeper bed delivered after buying it and waiting for it to come into stock. The bed came in multiple boxes. First we were sent two of the same box and some of the boards had damage on them. The company did let us keep the repeated second box in order to replace the damaged parts that came in the first box. When we tried to get the correct box sent, another incorrect box was delivered. The correct box was finally sent but the whole thing took three weeks. When I asked RoomtoGrow for some compensation for the inconvenience (we had cleared our child’s bedroom and set aside a weekend to build the bed which we then couldn’t do) they blamed the errors on the delivery company and offered to refund us the delivery charge which was less than £10.”

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Posted 2 years ago

We are so sorry they were issues with your delivery and a mis-pick at the warehouse. It seems there was some confusion with which replacement box was required. We do not want our customers to have a negative experience and our team work very hard to rectify any issues if they go wrong. We work with our warehousing and delivery partner to resolves any issues as quickly as possible. We are sorry we let you down and it took longer than usual to resolve. Sincere apologies, RTG

Posted 2 years ago

“Really quick delivery and clear expectations at all times.”

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Posted 2 years ago

Thank you for your 5 star review, it is very much appreciated. Best wishes RTG

Posted 2 years ago

“Great bed. My son loves it. Easy to put together. The only negative is the slide could look better. But this will get a lot of use so wouldn’t have looked new for long!! V happy. Great delivery and easy to order.”

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Posted 2 years ago

Thank you for taking the time to leave a review, it is much appreciated. Best wishes RTG

Posted 2 years ago

“Concerned my bed was not going to arrive before my daughter birthday, made a call and the delivery was confirmed in 10 mins. Great service and a wonderful bed.”

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Posted 2 years ago

Thank you for your 5 star review and we are delighted you are happy with your Thuka Hit 7 high sleeper! Best wishes RTG

Posted 2 years ago

“Amazing Service - my order arrived promptly and the products are just gorgeous, the best price of everywhere I checked online too. Thank you! A great website if you’re looking to buy or just for kids bedroom inspiration!”

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Posted 2 years ago

Thank you for your kind comments and your 5 star review, it is very much appreciated. Best wishes RTG

Posted 2 years ago

Room to Grow is rated 4.3 based on 2,443 reviews