Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with this”

Helpful Report

Posted 3 years ago

Thanks so much for your feedback! We are really glad you are happy with the service provided by Room to Grow and I will ensure this is fed back to the rest of the team. Best wishes RTG.

Posted 3 years ago

“The price was good, delivery was good, quality is good - it was all good! :) Thank you. I recommend Room To Grow for your bedding needs ;)”

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Posted 3 years ago

Thank you so much for taking the time to leave a review. We are overjoyed you are happy with the Thuka Hit 7 Highsleeper with desk and chairbed and we hope your child has many years of happiness using the bed. Best wishes RTG.

Posted 3 years ago

“Good product range with competitive prices: I purchased a Stompa bed and a mattress with cheaper prices than the Stompa website. The delivery service for the bed was also good: it was provided by a third party but it was all arranged very efficiently. Overall, I’m very happy with the products and service!”

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Posted 3 years ago

Thank you so much for leaving such a kind review. I will ensure it is fed back to the rest of the team. Best wishes RTG.

Posted 3 years ago

“Delivered on time and excellent quality.”

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Posted 3 years ago

Thank you very much for leaving a review. We are thrilled your experience with Room to Grow and the quality of the Stompa CK Starter bed with extending mattress was 5 star. Best wishes RTG

Posted 3 years ago

“Great bed! My little girl loved it. There was confusion over delivery having waited in all day for it which never turned up but all is forgiven as we got there in the end and as I said my little one is over the moon!!! Thanks so much.”

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Posted 3 years ago

Thank you for taking the time to leave a review. We are so pleased your little one is over the moon with her Bloc Midsleeper. We are really sorry your delivery was delayed, our delivery team do always strive to ensure all deliveries are made on time but on the odd occasion, it is not always possible. Best wishes RTG

Posted 3 years ago

“Good prices but poor communication. I received no correspondence after payment. I was not informed when I had been dispatched therefore could not organise someone to be home for the delivery. I started a live chat, emailed and called. On the call I was told it would be with my that same day. I was very annoyed as I work fulltime and can not arrange someone at the drop of a hat! My neighbour kindly took the order in and the box was battered, broken both ends. One end soaked! Not happy and will not be a returning customer.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review as all feedback is greatly appreciated. From looking into your order it does appear that an order confirmation email was sent to the email address supplied. I am, however, extremely sorry you were not contacted by the delivery team when the order was ready for delivery but please rest assured this will be looked into. Best wishes RTG

Posted 3 years ago

“Good communication. Had a query about my order and used live chat very satisfactorily.”

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Posted 3 years ago

Thank you for your kind review. We will pass on your comments to the team. Best wishes RTG

Posted 3 years ago

“Products were fine but it was agreed with Room to Grow that the delivery would be to the room of choice. This was agreed and confirmed by Room to Grow but the driver refused to take it to the room. My wife is very slender and i was not around and part of the assembly process is that the bed has to be in the room. A bit of a nightmare.”

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Posted 3 years ago

Thank you very much for taking the time to leave a review. I am truly sorry the driver refused to take the bed to your chosen room as this had been agreed with the delivery company beforehand. We will ensure this is investigated and once again please accept our sincere apologies for this. Best wishes RTG

Posted 3 years ago

“Good quality clocks. Functions were easy to use and set. Great value for money. Grandsons were really pleased.”

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Posted 3 years ago

Thank you for reviewing the Innate Silent Alarm Clocks. We hope your grandsons continue to enjoy them for many more years to come. Best wishes RTG.

Posted 3 years ago

“Do not buy from this company. All fixings missing from the bed, which takes a week to resolve. Then when I do finally get the bed built the mattress is the wrong size. Completely incompetent”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are truly sorry your experience with Room to Grow was not to the high standards we demand of ourselves. The issues mentioned have been escalated to identify how they happened and help prevent them from happening again. Best wishes RTG.

Posted 3 years ago

“Easy website purchase, Super quick delivery and in love with my gorgeous rabbit head!!”

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Posted 3 years ago

Thank you for leaving a review as all feedback helps us to improve our service and products. We are thrilled you are happy with your experience with Room to Grow and really pleased you love your Rabbit Head wall decor. Best wishes RTG.

Posted 3 years ago

“This was my first time shopping with Room to Grow. I ordered a lamp but it had a minor defect when it arrived. I sent an email with some photos and RtG replaced the item immediately with no quibbles. I received the replacement a few days after. Great customer service, I would certainly shop here again.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review. We are delighted you were happy with the service provided and glad we were able to resolve the issue promptly. Best wishes RTG.

Posted 3 years ago

“Item excellent, delivery very poor ordered for granddaughters birthday after being told by telephone it would be delivered on time , had to contact as not arrived after 10 days , very casual response with promise of return call and explanation, however after waiting several hours I had to call again to get an answer, transferred around the office until told couriers fault!!!! and a promise of delivery the next day Delivered as promised but no real apology or explanation really sad for my 6 year granddaughter who was waiting patiently to furnish her TeePee with cusions and blankets bought from other members of the family in anticipation for her teepee. What a shame has put me off buying again from you”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are extremely pleased you like the Teepee set, it is one of our most popular products. We are truly sorry your order was not delivered on time and for the lack of empathy and understanding. I will ensure this is fed back to the team as we continually strive to offer first-class customer service. Best wishes RTG.

Posted 3 years ago

“From the website to ordering to communication to delivery to fitting. Everything was first class and I would definitely use you again 😊”

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Posted 3 years ago

Thank you for your 5 star review, we are delighted you are happy with the service provided. Thank you for shopping with us. Best wishes RTG

Posted 3 years ago

“Excellent customer service, a trustworthy company.”

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Posted 3 years ago

Thank you for taking the time to leave a review as it is very much appreciated. We are immensely happy that you feel you were given excellent customer service, I will ensure the rest of the team are aware of this. Best wishes RTG

Posted 3 years ago

“A really nice high sleeper which my daughter loves. It took 2 of us a couple of hours to put together and I would say that you do really need 2 people when you start assembling the frame and need to stand bits up (we roped in my 5 year old to hold bits up too). Frame is sturdy and solid. Desk has a bit of flex to it, so probably wouldn't want kids hanging from the overhang or sitting on it as it may strip the screws. All in all, very pleased.”

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Posted 3 years ago

“Very pleased with the service. Items were delivered quickly and all the bits were there. My daughter was very excited and loves her new bed!”

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Posted 3 years ago

Thank you very much for leaving a review and we are thrilled you are very pleased with the service provided. Best wishes RTG

Posted 3 years ago

“Extremely dissatisfied. Absolutely awful service. The bunk bed is not easy to assemble without electric tools. Electric tools though are not recommended. Thus be prepared for blisters as you need considerable force to get some of the screws in. The mattresses that were delivered were too short for the bed. Follow up support very poor. During the process of the order I must have called about 25 times to get information and only received useful information about twice.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and this will be raised with our Customer Operations Manager as we take customer service extremely important at Room to Grow. We are deeply sorry you found the bed difficult to assemble but we do offer a Home Assembly service. Best wishes RTG

Posted 3 years ago

“We are very pleased with the bed. It’s well made and sturdy. It takes two to put it together and was a little tricky as dowels were tight fitting but the finished bed looks amazing! Thank you.”

Room to Grow 5 star review on 13th December 2021

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Posted 3 years ago

Thank you for your 5 star review and beautiful photo, your new Scallywag single bed with detachable safety rails looks brilliant! Best wishes RTG

Posted 3 years ago

“Excellent quality and excellent service! Ordered easily and given a 2 hour delivery time. Bed fitted by 2 professionals and completed very quickly! So happy with it as is my 6 year old daughter!”

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Posted 3 years ago

Thank you for your 5 star review. We are delighted your daughter is happy with her Thuka Hit 9 highsleeper! Best wishes RTG

Posted 3 years ago

Room to Grow is rated 4.3 based on 2,443 reviews