Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service and having ordered 4 months ago, I'm still waiting on delivery! No contact from RTG and, despite chasing numerous times, no date yet. You can't even talk to someone on the phone, as they just cut you off after a few rings. I had high hopes, as have ordered from them before, but I'm going to have to cancel and request my refund.”

Helpful Report

Posted 9 months ago

“Awful company, awful customer service. I ordered a bed with a delivery time fo 6 to 8 weeks, its now 12 weeks and there is still no sign of it. I keep getting told it will be with me soon but for the past 3 weeks my emails are being ignored and it's impossible to get hold fo them by phone, my only option is to start legal proceedings”

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Posted 10 months ago

“I wish I have reviewed the customer review before I ordered my daughter's bed and mattress. I did not know such long delivery timelines. although, we have received the bed in two weeks. However, we have not received the mattress. (we found the same mattress with same price in other place with next day free delivery. There is no other way to contact to the customer service excepted via email. They responded that it will take 10-20 working days. I thought I got a very good sale on Bank holiday deal, in fact, they do sale all the time. You can find the same product elsewhere with same/slightly cheaper. Very disappointed”

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Posted 10 months ago

“Happy to take your money, incredibly slow to deliver. 12 weeks in and the same response every time “we are talking to the delivery team” customer service is shocking, PLEASE AVOID do not fall into the same trap as other and myself”

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Posted 10 months ago

“I still haven't had my refund despite the order been cancelled 14 days ago. I have sent multiple chasers.”

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Posted 10 months ago

“Communication is really poor and there is no way of contacting, other than via email, which is ignored. I have no idea when my son’s bed will arrive so have cancelled the order.”

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Posted 11 months ago

“My daughter is really upset that after 11 weeks of waiting we still have no bed. I have asked for a refund as they seem unable to deliver and am being meet with silence!”

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Posted 11 months ago

“this is test review”

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Posted 11 months ago

“Shockingly bad!!!! and illegal! I ordered 2 high sleeper beds in July with a promised delivery within 4-6 weeks....after a lot of empty promises and lies, I finally canceled my order on the 9th of September. By law, I was owed a refund within 14 days of cancelation. It took them till September 26th to email me saying that they were not able to refund me because they changed the payment gateway. I am almost £1800 out of pocket and my children have no beds!”

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Posted 1 year ago

“3 months for delivery, and the only way you can contact them is via email which they just give you the same response every time 10-14 days Would not recommend”

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Posted 1 year ago

“Great service, delivered really quickly. Lovely, sturdy wooden bunk bed that looks lovely in our children’s room.”

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Posted 1 year ago

“Great guy that delivered and built the bed. Took away all rubbish and left no mess. There’s no way I would have been able to build this, even if I had someone to help me. Money very well spent.”

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Posted 2 years ago

“A terrible company to deal with. I ordered a bed for 2 to 3 weeks delivery. When it finally arrived, I had been waiting almost 7 weeks. They don’t answer emails. They don’t return calls. I will never buy from this company again.”

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Posted 2 years ago

We are so sorry for the delay with your bed, we have had some warehouse and stock issues which created a backlog. Sincere apologies RTG

Posted 2 years ago

“Amazing bed, arrived quickly and brilliant quality.”

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Posted 2 years ago

Thank you for your 5 star review and kind comments. Best wishes RTG

Posted 2 years ago

“Excellent communication with quick, efficient delivery.”

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Posted 2 years ago

Thank you for your 5 star review, we are delighted you were pleased with the communication and delivery of your bed. Best wishes RTG

Posted 2 years ago

“I'd love to leave a glowing review, but I never received the goods I ordered on pre-order, then had a refund email sent a week after the order was due and still no refund three weeks later”

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Posted 2 years ago

We are so sorry we let you down with your order, the stock we were expecting did not arrive into our warehouse. Your order has been fully refunded. Sincere apologies RTG

Posted 2 years ago

“Hi chloe,parcel arrived wrong colour and not perfect I ordered pink got brown and there's marks on it too,really disappointed”

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Posted 2 years ago

You item has been sent via Royal Mail, we will check on the tracking and update you via email. Best wishes RTG

Posted 2 years ago

“I placed an order with delivery being noted as 3-5 days. On day 5 of waiting, I received an email informing me of a delay to the despatch, with no idea of new timescales. I responded to this email and instantly cancelled my purchase so that I could purchase it elsewhere. I didn’t receive a response until my third email several days later. Room To Grow accepted my cancellation and I waited for a refund confirmation. After nothing was received, I chased them up to be told that I would receive my refund within 14 days - in line with statutory requirements. 14 days later and still no refund received, and worse, no communication from Room To Grow informing me as to what is going on. Shocking, absolutely shocking customer service. I will now be contacting my Credit Card provider to make a claim and get my refund.”

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Posted 2 years ago

We are sorry you did not receive your refund, it has been actioned through Klarna and should be visible on your Klarna account. Best wishes RTG

Posted 2 years ago

“Delayed delivery due to warehouse issues, but that can’t be avoided and a partial refund was given so happy with that. The bed itself is great and my daughter is extremely happy with it, I think it will need to be fixed to the wall however as it’s not the sturdiest construction. Happy with service and the product.”

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Posted 2 years ago

We are delighted your daughter is happy with her new bed. The bed is designed to be free standing. If you are concerned about the structure please contact our support team on0808 196 3344 so we can discuss further. Best wishes RTG

Posted 2 years ago

“The beds i ordered are great, however delivery process was awful, took a month to get delivered, poor information from delivery company who only deliver 1 day a fortnight in the south east, and with no option to change date if youre not available”

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Posted 2 years ago

Room to Grow is rated 4.3 based on 2,443 reviews