Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed with my purchase. The shop was very recommended, so, I went with confidence and purchased the Bloc White Midsleeper and Highsleeper (as my children had them from another provider that unfortunately does not commercialize them anymore). We followed the instructions, but the wood is so flimsy I damaged the side when, by hand, turning the screws. It moves, creaks and shakes ... Very disappointing for such an expensive item.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review, it is very much appreciated. We are really sorry you have found the bed to be flimsy because it is a high-quality bed and should not creak or shake. If you would like to contact our customer service team they will gladly look into this for you. Best wishes RTG

Posted 3 years ago

“The 20mm screws supplied to secure the side legs are too long & went through the front of the legs,not great quality much better out there”

Helpful Report

Posted 3 years ago

Thank you for leaving a review as all feedback is greatly welcome. The screws supplied should be of the correct size for the bed and the quality should be of a high standard so please accept our apologies for this. If you would like to contact our customer service team they will gladly look into this for you. Best wishes RTG

Posted 3 years ago

“Fantastic service! The parcel was a week late but when I called someone was able to give me an update right away and followed through.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review and we are really pleased you are happy with the service provided. We take customer service extremely important at Room to Grow so it is great to see when this is fed back to the team. Best wishes RTG

Posted 3 years ago

“Very solid bed, well worth the price”

Helpful Report

Posted 3 years ago

Thank you for leaving a review as all feedback is extremely important at Room to Grow and much appreciated. We are really pleased you are happy with the bed and hope your child enjoys it just as much. Best wishes RTG

Posted 3 years ago

“Products great and delivered on time (and accommodating a rearrangement from us), would recommend”

Helpful Report

Posted 3 years ago

Thank you very much for taking your time to leave a review, it is much appreciated. We are delighted that your experience with Room to Grow was 5 star. Best wishes RTG

Posted 3 years ago

“Excellent experience. Clear communication & regular progress updates provided along with delivery on time. Thanks”

Helpful Report

Posted 3 years ago

Thank you for your 5 star review, we are thrilled you are happy with our service. Thank you for shopping with us. Best wishes RTG

Posted 3 years ago

“Great, speedy service every time I’ve used them.”

Helpful Report

Posted 3 years ago

Thank you for your 5 star review, we are delighted you are happy with our service. Thank you for shopping with us. Best wishes RTG

Posted 3 years ago

“""”

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Posted 3 years ago

“Delighted with the high bed for my Grandson. Very sturdy and well built. Also many thanks to the young man who constructed it all on his own (Ben). He was wonderful.”

Helpful Report

Posted 3 years ago

Thank you for your comments, we will certainly pass on your kind words to Ben. We are delighted you are happy with your Podbed Gaming Highsleeper with Chair Bed, it is a very popular bed! Best wishes RTG

Posted 3 years ago

“It looks like a good sturdy bed. It took two half days to put together, though. It would have helped to have the parts numbered and better explanations on how/ which way to assemble.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review, we will certainly look into the packaging and assembly to see what can be done. Best wishes RTG

Posted 3 years ago

“when they said it would be back in stock it did so delivery came within good time.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave feedback. We are pleased you were happy with the delivery experience. Best wishes RTG

Posted 3 years ago

“Excellent correspondence, early delivery, recommended.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave feedback. We are delighted you are happy with your experience. Kind regards RTG

Posted 3 years ago

“Poor service not organising delivery’s Part missing totally disaster”

Helpful Report

Posted 3 years ago

We are sorry you have parts missing from your order. These have been requested from the warehouse for delivery asap. Sincere apologies, RTG

Posted 3 years ago

“Great customer service and easy delivery and set up. Thanks for your professionalism.”

Helpful Report

Posted 3 years ago

Thank you for your 5 star review, it means a lot to us!

Posted 3 years ago

“Good delivery time, average quality bed that took 10 hours to put together, partly due to mis sized pieces”

Helpful Report

Posted 3 years ago

Thank you for your comments. please can you advise on the parts that were incorrect? This is very unusual for a Tam Tam bed. Perhaps one of our fitters can contact you to discuss this?

Posted 3 years ago

“Took 2 months to come when they said it would be 10 days. Little communication only when I emailed them.”

Helpful Report

Posted 3 years ago

We are sorry for the delay in delivery, we have been experiencing some stock delays but you should have received our communication updates. Your feedback will be passed on to our customer service team, please accept our sincere apologies.

Posted 3 years ago

“Awful. Really poor communication throughout and the lady on the phone was completely disinterested and just kept saying it was in quality control. When it did finally arrive, two parts have damage and marks on them but I waited so long that I can't be bothered getting them replaced. I won't be using this company again.”

Helpful Report

Posted 3 years ago

We value your feedback and this will be passed to our Customer Operations Manager. We are sorry for the delay with your delivery and the lack of communication, we should have kept you informed of any delays. If you can please advise the parts that are damaged we will get replacements sent out to you. Best wishes RTG

Posted 3 years ago

“The mattress I received was fine however it took over a week to be delivered despite being noted as 1-2 days when I placed the order. I ordered it from room to grow despite the product being £20 more expensive as I needed a quick delivery - an alternative company offered a 1 week delivery. After calling I was informed that there was just an error and my order had been missed in dispatch. I was promised next day delivery but it came 2 days later. So in the end it would have been lower cost and I would have arrived sooner had I gone for the competitor. No compensation or apology received.”

Helpful Report

Posted 3 years ago

We are sorry there was a delay with your order and it was missed in dispatch. This was a genuine error which we are looking in to ensure it doesn't happen again. We are a partner with Jay-be and this is very unusual. Sincere apologies for the delay.

Posted 3 years ago

“Thank you so much for such an excellent service. I ordered a bunk bed and mattress, super comfortable and excellent quality! Kids simply love them”

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Posted 3 years ago

Thank you for your review of the Sleeptight Premier Mattress, we are thrilled your kids are happy!

Posted 3 years ago

“Bought the Stompa UNOS 28 bed with pull-out desk, hutch and cube for my daughter's small room. We built everything except the pull-out desk, which we realized was going to be too awkward for the space. The pull-out desk is in the box, unopened. I wouldn't have minded paying for shipping to return it, as it was my error to order it. But Room to Grow will not take it back because it was "purchased as part of a set". Nobody local to me has the same bed but needs the desk, so what can I do but just bin it? Such a waste.”

Helpful Report

Posted 3 years ago

Thank you for your comments. We will investigate this further.

Posted 3 years ago

Room to Grow is rated 4.3 based on 2,443 reviews