Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely Quick service, kept well informed of delivery, very quick to reply to any queries you may have. Excellent products and service, highly reccomend and use again.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review, we are so pleased you are happy with your new bed and the service received. Best wishes RTG

Posted 2 years ago

“I ordered a child’s mattress with delivery expected in 3-5 days. On day 5 I was contacted by Room to Grow saying there were stock issues with this mattress, and they couldn’t guarantee when delivery would occur. They helpfully provided some other options that were in stock, and then reordered and issued a refund for the price difference really quickly, including waiving the delivery fee at my request. Delivery of the new mattress was a day later than they specified, but generally the customer service and product quality I’ve experienced is very good.”

Helpful Report

Posted 2 years ago

Thank you for your patience and understanding with the mattress exchange. We apologise for the stock issues we have had and we really appreciate your understanding. Sincere apologies, RTG

Posted 2 years ago

“Unfortunately, we did not have a good shopping experience with Room to Grow. We brought a mattress which was supposed to be delivered within 2-3 working days and a bed which was due to be delivered within 5 working days. We received conflicting information from Room to Grow and the delivery company they use as to whether the bed was actually in stock and had to place multiple calls to Room to Grow to find out what was going on. Staff were friendly, but seemingly unconcerned as to why we wanted to know what was going on with the order and repeatedly said they would call or email us back, only for us to call and chase them. We were finally told after 7 days that the mattress we ordered wasn't actually in stock and hadn't been dispatched with the bed and another one was supposedly dispatched to replace it. This one then never arrived and a final call with Room to Grow told us that the replacement wasn't in stock either and had never been dispatched at all. We finally received a third mattress, but not before the staff member told us we might be better off ordering from Argos if we definitely wanted it to be delivered before a certain date. When we came to put the bed together, one of the pieces wasn't pre-drilled with pilot holes, so we had to drill this ourselves to be able to put the bed together - I realise not Room to Grow's particular issue and an error from the manufacturer, but a further inconvenience and reflective of the overall poor service we had received. One of the worst online shopping experiences I'm afraid.”

Helpful Report

Posted 2 years ago

We are so sorry for the negative experience you received, this is not what we want for our customers. We have had some stock issues but we should have handled this better and kept you better informed. Sincere apologies RTG

Posted 2 years ago

“Great service- product delivered on time as promised”

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Posted 2 years ago

Thank you for your 5 star review, it is really important to us and very much appreciated. Best wishes RTG

Posted 2 years ago

“Ordered 2 of these house shelves, order was dispatched and item arrived really fast.. and arrived boxed up and really safe and secure, and packed really well so no damaged occurs during transit. The shelves are really quite big, and you can get a fair amount of trinkets and ornaments on the shelves.. looks really good up on a wall, you could even have the shelves freestanding.. extremely good value for money. I am very pleased with my purchases, and very impressed with the prompt delivery.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review, we are delighted you are happy with your purchase. Thank you for shopping with Room to Grow. Best wishes RTG

Posted 2 years ago

“Very helpful advice, prompt delivery and very good quality. Thank you.”

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Posted 2 years ago

Thank you for your 5 star review. We are delighted you are happy with your Musical Mobile Elephant, it is such a lovely mobile! Best wishes RTG

Posted 2 years ago

“On the day my item was due to arrive. I hadn't received a confirmation of the time, when I chased this up firstly with the delivery company, then the supplier and lastly Room to Grow. I was advised the item was out of stock and not available for delivery. So I had to buy the same bed with another supplier at a higher price. Very disappointing.”

Helpful Report

Posted 2 years ago

We are so sorry we were unable to fulfill your order. We were let down by our supplier and unable to obtain stock. As we have not been given a re-stock date we thought it best to refund you and advise you where it was still available. They are obviously taking advantage of their stock position if they have increased prices! We are sincerely sorry, RTG

Posted 2 years ago

“A bit more expensive than many competitors but quality and delivery good.”

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Posted 2 years ago

Thank you for leaving a review, your comments are important to us. Best wishes RTG

Posted 2 years ago

“Came within days of ordering. Looks exactly like the picture. Sturdy strong and just what I was looking for.”

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Posted 2 years ago

Thank you for your 5 star review and your comments. We are delighted you are happy with your purchase. Best wishes RTG

Posted 2 years ago

“The bed has still not been delivered and still no date for delivery, terrible service”

Helpful Report

Posted 2 years ago

We are so sorry there has been a delay with your delivery, our team are working on this and will keep you updated. Best wishes RTG

Posted 2 years ago

“I ordered a last minute present for my Granddaughter's birthday from you hoping it would arrive in time. I was so pleased as it was dispatched straight away and arrived the day before. She wanted a penguin light for her bedroom. She absolutely loved it. The product was of high quality and the service received was amazing. Thank you , would recommend buying from you for great service.”

Helpful Report

Posted 2 years ago

Thank you for your lovely 5 star review for the Penguin light, we are delighted your Granddaughter loves it! We love it too! Best wishes RTG

Posted 2 years ago

“The furniture is fairly straightforward to construct and the instructions are okay. Nice and solid when built, very happy with the end result. Delivery wait rather long and limited options for delivery time and date so be flexible.”

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Posted 2 years ago

Thank you for your review, your comments are appreciated. Kind regards RTG

Posted 2 years ago

“The bed is really good, very sturdy. however I also got assembly and not happy overall with that. It cost a lot (£150) and we were left with we have misaligned screws cracked & scratched wood.”

Helpful Report

Posted 2 years ago

We are so sorry there have been assembly issues, please can you send photos in to support@roomtogrow.co.uk so we can investigate and resolve this for you. Best wishes RTG

Posted 2 years ago

“Good selection of kids beds - the only place we could find a storage bed that fitted with our needs. Good quality bed and quick delivery.”

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Posted 2 years ago

Thank you for your 5 star review, we are delighted you found a storage bed to fit your requirements. Best wishes RTG

Posted 2 years ago

“Based on my one and only experience with buying from them I wouldn't recommend them to anyone. I ordered a new bed for my kid and first had problems getting it delivered, when it was delivered most of the box I opened was damaged as was the actual boxes themselves. Arranged an exchange and those turned up damaged too. Arranged another exchange, the delivery guys got me to check the boxes on the truck before they unloaded as these were also damaged and I ended up refusing delivery for those and getting my money back. One delivery with damage to the packaging or item I could have overlooked but after 3 separate deliveries with boxes and items damaged I felt insulted and fairly angry that they couldn't supply the new bed I ordered.”

Helpful Report

Posted 2 years ago

We are so terribly sorry for the inconvenience and frustration caused. We are investigating with our delivery partner as to why so many damages occurred! Of course damages do happen from time to time but your experience is unacceptable. We are so sorry we let you down. Sincere apologies RTG

Posted 2 years ago

“Simple ordering process, great price and the product delivered was exactly as described.”

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Posted 2 years ago

Thank you for your 5 star review, we are delighted you are happy with your new Stompa S Flex Airflow Pocket Mattress. Best wishes RTG

Posted 2 years ago

“Lovely bed, easy to build. My daughter loves her new bed. Easy website and easy to order. Delivery was easy and on time also.”

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Posted 2 years ago

Thank you for your 5 star review and lovely comments. Best wishes RTG

Posted 2 years ago

“Great service, didn’t need to contact room to grow as order received in two days”

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Posted 2 years ago

Thank you for your 5 star review, we really appreciate it! Best wishes RTG

Posted 2 years ago

“Good communication with regards to delivery”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your comments, they are really important to us. Best wishes RTG

Posted 2 years ago

“I think your service is very poor. I bought a lamp which I returned, however, I had to pay for the original delivery, then I paid for the return post and you've now deducted money from my refund. I spent £26.34 on the lamp and my refund is £22.39, why is that when I paid for the return post ? This is a really poor service, purchases on Amazon have free return posts with the original free given back in full. You do need to get up to date with this as we'll all avoid your company.”

Helpful Report

Posted 2 years ago

We are sorry you are unhappy with our returns policy, unfortunately we are not able to refund the delivery charge, only the cost of the goods. Apologies RTG

Posted 2 years ago

Room to Grow is rated 4.3 based on 2,443 reviews