Rooflights.com Reviews

Name: Rooflights.com
Address: Sawmills Road, Sawmills Road, Norfolk
Rating: 4.25

4.3 Rating 131 Reviews

79 %

of reviewers recommend Rooflights.com

Company Reviews

Metrics

Info

4.3

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1379771002

Email:

info@rooflights.com

Location:

Sawmills Road,
Sawmills Road
Norfolk
IP22 4RG

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Rooflights.com 5 star review on 13th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer care was non existent and fuelled me to shop else where!”

Helpful Report

Posted 8 years ago

“efficient and fast service”

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Posted 8 years ago

“I can't comment on the rooflight as I haven't received it yet! As for service: NONE. I wanted to order by phone but the only way was online. Very dissapointed in this service.”

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Posted 8 years ago

“Very easy to order but very impersonal”

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Posted 8 years ago

“Have had a large double glazed Glazing Vision rooflight installed for approx 6 years when the double glazing started to fail. I located the original invoice with al the terms and conditions of which there are many. Of course the unit was only under warranty for one year. I phoned the office and spoke to "customer service " who basically said the units were not built to last long term and I would have to buy another one. As the unit originally cost in excess of £6k there is no way I would buy from this firm again and will certainly be checking the warranty conditions on the replacement.”

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Posted 8 years ago

“Website clear, payment easy but I'll be a lot happier when I get an email response about a potential delivery date. So far just one auto generated emails acknowledging payment.”

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Posted 8 years ago

“Ordered Monday. Arrived Thursday a.m. Fitted Thursday p.m. Communication from Rooflights.com, excellent. Our professional builders were impressed with the style and quality of the pyramid unit as they had previously only fitted flat units from Rooflights.com. Overall the product and the service is first class. Many thanks.”

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Posted 8 years ago

“Great, from start to finish.”

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Posted 8 years ago

“ROOFLIGHT ONLY LASTED 5 YEARS & 9 MONTHS The rooflight we purchased from Glazing Vision has failed in less than 6 years. The sealed glass unit is now letting in moisture which means that it is fogged with condensation and water droplets, our view is always cloudy! Now that it is no longer sealed it will also have lost its thermal properties. This specific rooflight has no moving parts and is not subject to wear and tear - the failure here is with a component part/manufacture process. Regardless of any warranties, we purchased the rooflight from Glazing vision in 2010 fully and reasonably anticipating that it would last in good condition, performing as per your specification, for many years into the future. Whilst we happy accept that there will be variances in lifespan for products such as this (according to local environments and conditions) life expectancy for a glass rooflight is significantly more than the 5 years and nine months the one in question has achieved. You make many statements about the quality of your products and we chose a rooflight made by Glazing Vision to ensure the durability and lifespan of our purchase. However we have not received a high performance rooflight that meets our realistic expectations. Despite several phone calls and numerous communications you now decline to return calls or answer email. Your most recent message states that our warranty expired last year (2015) and the only option is to buy a new one. This is not an acceptable response. The product is not of satisfactory quality, not fit for purpose and needs to be repaired or replaced. Failure to respond to this matter seems to suggest that Glazing Vision think its is acceptable for product to fail in such a short period and that its an opportunity to make another sale rather than take a responsible approach to the quality of what has been supplied. Alternatively you should be telling/warning your customers that your products will only last 5-6 years?”

Helpful Report

Posted 8 years ago

“They made several mistakes, delivered wrong goods to site , forcing us to using either adapt our openings or delay job by 8 weeks, and incur a further crane cost, the extra work cost pushed up contract cost, they failed to respond to emails, i would find some one else”

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Posted 8 years ago

“Nice looking Windows but tech advise on sizes was as much use as a handbreak in a canoe”

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Posted 8 years ago

Thanks for your feedback Christo, we would love to help with you with further technical advice but have been unable to reach you at the email provided, unfortunately we keep receiving error messages when sending a response. Please feel free to contact one of our team at either info@rooflights.com or 01379 658333 should you require any further assistance.

Posted 8 years ago

“Paid online and product delivered within the 5 working days. Good service”

Helpful Report

Posted 8 years ago

“The fitting advice I received from their office was incorrect and has resulted in having a smaller aperture meaning less light and unsightly edges when viewed from above of plasterboard and joists, the MD's response was to send me lengths of kerb trim free of charge. Unfortunately , to get this resolution I had to speak with several managers who all told me it was my fault and that the customer isn't always right!”

Helpful Report

Posted 8 years ago

Hi Gareth, We are sorry to hear that you encountered some confusion regarding critical dimensions, we do try to ensure that it is made clear on the website that all rooflight sizes refer to the overall weathered upstand and not internal openings. Unfortunately there is no 'industry standard' way of defining these dimensions and different manufacturers use different methods. However, we have taken your comments on board and have recently introduced a video install guide for our Flushglaze rooflights which can be found on the rooflights.com product pages, this provides further detail regarding critical dimensions and general installation of the rooflight.

Posted 8 years ago

“The early ordering period was a bit vague and I subsequently made a near terminal error as I misinterpreted the written part of the order. The units did not come as I expected even though I thought I had explained each edge detail required using the various glazing vision detail drawings on the net. - a simple sketch on the final order form would alleviate this issue. Also you should promote more or double question any customer who doesn't order a kerb top trim because from the top and bottom these make the panels look very smart. - thanks for fitting an emergency delivery of these to site!!! Apart from that - on time, spot on to measure, installation team were truly excellent and the quality and style of these panels is simply brilliant which is why I am already a second returning customer and for my next project will certainly choose Rooflight company again!”

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Posted 8 years ago

“Quick delivery of the trim to go with my roof lights which look superb now that three of them are in, just one more to go!!”

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Posted 8 years ago

“Prompt and efficient great stuff”

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Posted 8 years ago

“Incredibly quick service. Product as described , if a little pricey compared to other types of roof window”

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Posted 8 years ago

“Very efficicient customer service. So nice to receive a speedy response when you have an enquiry. Many thanks”

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Posted 8 years ago

“Excellent and honest customer service and delivery from start to finish. Thank you”

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Posted 8 years ago

“Windows were fine and as expected from a simple roof light. On installation and after morning mist the client noticed large rings on glass clearly from a suction pad. The marks are incredibly difficult to remove. Poor response from company and has now cost me money as unsatisfied client means my company loses money and reputation on a high end extension.”

Helpful Report

Posted 8 years ago

Rooflights.com is rated 4.3 based on 131 reviews