Rooflights & Skylights Reviews

Name: Rooflights & Skylights
Address: Unit 205 Basepoint Business Centre, Camberley, Surrey
Rating: 4.85

4.9 Rating 532 Reviews

98 %

of reviewers recommend Rooflights & Skylights

Company Reviews

Metrics

Info

4.9

Based on 532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rooflights & Skylights:

The Rooflights & Skylights website is the online store for The National Domelight Company who are specialist suppliers of domelights, rooflights, skylights and smoke vents. We are happy to supply to roofing contractors and builders, developers of commercial and residential property and to private homeowners.

Our family-run business has been successfully trading for over 40 years and our UK-based sales team has years of rooflight and skylight knowledge between them. With this knowledge and experience, you can be sure that we will offer the best advice and guidance to help you choose the right rooflight for you.

Visit Website

Phone:

01276450626

Email:

info@rooflights-skylights.co.uk

Location:

Unit 205 Basepoint Business Centre,
Camberley
Surrey
GU15 3HL

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Rooflights & Skylights 5 star review on 1st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online, received within 3 days. Very informative product information. Thankyou.”

Helpful Report

“Delivery was amazingly fast, the item matched the specification and it was very well packed. The inclusion of fastenings was a bonus. Many thanks for the excellent service.”

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“Easy to purchase and very quick delivery.”

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“Having had to contact Roof & Skylights with regards to a number of issues (significantly delayed delivery, followed by delivery of incorrect items, etc) it feels very much like this company is in its infancy and has many lessons to learn in terms of transparency and basic customer service. In our experience, there was a clear lack of ownership when we had to contact Roof & Skylights with the various issues with our order. This may be due to Roof & Skylights actually being a third party distributor so it appears they have limited control. I should say that our latest issue (damaged panel) was dealt with very effectively and Roof & Skylights did provide a 10% refund for the issues relating to delivery delays. The partial refund however did not cover our actual financial loss incurred as a result of the in-competencies.”

Helpful Report

Many thanks for your feedback. We can assure you that we are not in our infancy and we are proud to be celebrating our 40th Anniversary this year. We are sorry there were a few delivery related issues with your order. As you are aware we rely on 3rd party couriers to deliver our products. As the product is glass we are limited as not all couriers / companies have sufficient insurances or the capabilities to transport glass. We will always do our best to assist our customers when these issues arise despite the fact we do not charge for delivery we were still able to offer you a refund as a gesture of goodwill at our cost even though the issues were not errors or in competencies by our company.

“Very good service and well packed for delivery”

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“Fast and efficent order service.”

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“Easy to use website and order process. Fast delivery and a superb product. Nicola was also very friendly and helpful.”

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“Ordered on the Friday 13th @ midday arrived Tuesday 17th @ 10am. Excellent service.”

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“Ordered item online. Paid in full. Told item unavailable. Refunded swiftly.”

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“Order arrived on time as promised Great service will use again”

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“Roof Light not fitted as yet but looks very good quality and the delivery was excellent thank you.”

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“Ordered skylight on line with next available delivery date of the 19th dec Expecting delivery of unit which hasn’t turned up so call a number on website to be told to expect delivery on the 4th of Jan No communication from company so we’re await and see what happens on the 4th”

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“Great service. When I called them numerous times with more question on the technical aspects of the windows they were always helpful and friendly. Great service. Quick delivery”

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“I note I placed my order whilst they moved premises. There was no delay to my order and I am very happy with the molded skylight and service.”

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“Purchased a couple of electric-hinged Brett Martin skylights. Scott was really helpful with post-sales service. Very happy withe the skylights.”