Rooflights & Skylights Reviews

Name: Rooflights & Skylights
Address: Unit 205 Basepoint Business Centre, Camberley, Surrey
Rating: 4.85

4.9 Rating 540 Reviews

98 %

of reviewers recommend Rooflights & Skylights

Company Reviews

Metrics

Info

4.9

Based on 540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Rooflights & Skylights:

The Rooflights & Skylights website is the online store for The National Domelight Company who are specialist suppliers of domelights, rooflights, skylights and smoke vents. We are happy to supply to roofing contractors and builders, developers of commercial and residential property and to private homeowners.

Our family-run business has been successfully trading for over 40 years and our UK-based sales team has years of rooflight and skylight knowledge between them. With this knowledge and experience, you can be sure that we will offer the best advice and guidance to help you choose the right rooflight for you.

Visit Website

Phone:

01276450626

Email:

info@rooflights-skylights.co.uk

Location:

Unit 205 Basepoint Business Centre,
Camberley
Surrey
GU15 3HL

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Rooflights & Skylights 5 star review on 1st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super Quick and efficient service. Nice quality products!”

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“Excellent service. Due to a technical error on our behalf, the wrong Skylight was ordered but Scott dealt with this very efficiently and solved our problem straight away. A very professional service that I would highly recommend.”

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“Used this company a few times and always good quality products and great customer service. Will definitely be using them again in the future.”

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“Great quick service but as specified when ordering 7.5T weight limit access so 18T lorry arrived unable to access road . So to enable the delivery to happen we had to accuire the assistance of a builder with a van and meet the delivery driver about 1 mile from our address on a main A road . No fault of the driver but very poor as information asked for completely ignored.”

Helpful Report

Thank you for your feedback, and we sincerely apologise for the inconvenience caused by the delivery issue. We completely understand how frustrating this must have been. As part of our process, we did communicate your 7.5T weight limit requirement to the manufacturer, who in turn passed this on to the delivery company. Unfortunately, it appears this request was not followed through as expected, which is certainly not the level of service we aim for. While we do not directly control the delivery vehicles used, we are actively addressing this with our partners to ensure such requests are properly adhered to in the future. We truly appreciate your patience in resolving the situation and thank you for choosing us.

“Great product, good protective packaging and fast delivery”

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“Quick and efficient service.”

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“Excellent product and swift delivery”

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“Product is fine (does the job we need it to do). Price was *excellent*, and delivered speedily. Thanks!”

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“Good quality product delivered on time”

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“Pleased with quality of rooflight and impressed with the customer service. I made a mistake in measuring and orderd the wrong size. Supportive and helpful in arranging to swop for the correct size.”

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“Roof lights and skylights are an amazing company who deliver extremely high-quality products at extremely competitive price Overall, the whole experience has been very smooth fast and efficient with lots of updates when we would expect our items I would definitely recommend ordering from rooflights and skylight to all family and friends”

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“Excellent service from start to finish. Ordered a twin wall dome roof light made and delivered in 3 days. Very competitive price and helpful staff to speak to.”

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“Prompt service”

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“Easy website to use, excellent service and delivery.”

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“Easy website for ordering Quick delivery”

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“Good service. The technical team were very helpful and assisted me in choosing the best rooflight for my project.”

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“Fast delivery , great quality skylight as described,well packaged and good communication. Would definitely use again.”

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“Order process was straight forward however I was expecting to recieve an email when the delivery is due, but there was no communication and I had to call Rooflight to check when they will deliver.”

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Thank you for your feedback! We're pleased to hear that you found the order process straightforward. Regarding the delivery notification, our usual practice is to send an email once the delivery schedule is confirmed with our factory. In this instance, as you called us before this was finalised, we were able to provide the information directly over the phone instead. We’re also glad to have exceeded the standard delivery time, with your order arriving in 2 working days rather than the typical 3-5 days. Your feedback is valuable to us as we continually work to improve our communication and service.

“Easy company to deal with Quality sky lights With big selection speedy deliverys”

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“Good price, Lead time short and delivered perfect.”

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Rooflights & Skylights is rated 4.9 based on 540 reviews