Rollerdor Reviews

Name: Rollerdor
Address: 10 & 12 Jarrold WayBowthorpe Employment AreaNorwich, Norfolk
Rating: 4.79

4.8 Rating 2,818 Reviews

96 %

of reviewers recommend Rollerdor

Company Reviews

Metrics

Info

4.8

Based on 2,818 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 030 6004

Email:

sales@rollerdor.net

Location:

10 & 12 Jarrold WayBowthorpe Employment AreaNorwich
Norfolk
NR5 9JD

Write Your review

Tell us how Rollerdor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rollerdor 5 star review on 8th August 2024

Court G84 7UA

Rollerdor 5 star review on 6th August 2024

Anonymous

Rollerdor 5 star review on 26th July 2024

Trevethick B78 2JA

Rollerdor 5 star review on 3rd January 2023

Lawrenson FY5 1DX

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered garage door through Colin Browne , could not have had better service and help from him ,did every thing he said he would do, door was made one week sooner that stated and was emailed by Matt to arrange delivery , arrived as stated all complete , fitted door the next day and very please with the quality of door , excellent company to deal with and have no problem recommending them Many thanks to you all .”

Rollerdor 5 star review on 22nd July 2018

Helpful Report

Posted 6 years ago

“Very average product with weak fitting Initially quite helpful, but be warned as they contract out the fitting, and won't take any responsibility without demanding money for redress. Basically, will get away with sub standard fitting, and aren't too fussed about happy customers. I had even recommended them to a friend reluctantly, who found then indescribably rude to deal with. Better companies are out there.”

Helpful Report

Posted 6 years ago

We are very sorry to hear that you feel you have had a poor experience with us. Customer service is important to us and we would like to be able to resolve this issue for you. If you could please contact our MD, Frank directly on frank.buckley@rollerdor.net, we can gather the details of what you believe has gone wrong and we will do our best to resolve this issue. Many thanks Rollerdor

Posted 6 years ago

“We had our door fitted this morning by your excellent and efficient fitters. The whole process has been wonderful from beginning to end and we are delighted with our purchase. We loved being able to track exactly where the van was prior to its arrival!!! Thank you to all concerned. We shall certainly recommend you to others.”

Helpful Report

Posted 6 years ago

“I must tell everyone how pleased we are with our Rollerdor. I wish we had had one years ago. The fitters, Dale and Jack were brilliant. Thank you very much for a job well done.”

Helpful Report

Posted 6 years ago

“The team that fitted the door were very helpful and worked tirelessly to get the job done despite the cold weather. Thank you both”

Helpful Report

Posted 6 years ago

“Very impressed with the service from the Rollerdor Website to the final delivery here in Spain. The quality is excellent, as are the instructions etc. for DIY, plus I saved quite a bit of money importing from you. Thanks David Swaffer.”

Helpful Report

Posted 6 years ago

“I have a double garage. Opted to install doors myself and found the installation process well documented and with helpful video's on Rollerdor website was a straight forward process. Very pleased with the quality of doors and the engineers at Norwich base were very helpful with useful advice.”

Helpful Report

Posted 6 years ago

“Helpful, great value for money.”

Helpful Report

Posted 6 years ago

“Very pleased with the fitment, operation and appearance of my new garage doors. One minor issue noticed shortly after installation, but this was swiftly addressed by the Rollerdor after sales team, with no fuss whatsoever. Would definitely use again if I ever need garage doors again.”

Helpful Report

Posted 6 years ago

“Poor fitting with poor customer service relations after i complained. they left the job unfinised and advised me i needed to get a bricklayer in to point up the gaps..shocking. I suppose you get what you pay for..”

Helpful Report

Posted 6 years ago

Dear Mr Chapman, Thank you for taking the time to review Rollerdor, we are very sorry to hear that you are unsatisfied with the service you have received from us. We accept that there may have been a miscommunication in your case regarding the best way to work with uneven brickwork and once we were aware of this and that you preferred not to use a bricklayer to repoint gaps, we gladly came out to resolve the matter. We also offered a goodwill gesture for the inconvenience experienced. If you would like to discuss the matter further, please do not hesitate to get in touch with me by email, frank.buckley@rollerdor.net. Many thanks Frank Buckley Managing Director

Posted 6 years ago

“everything seems of good quality and the fixing of the door was straight forward but the programming of the control box was a little confusing as my control box differed from the one in the installation but we worked it out in about 10 mins and was impressed with smooth quiet action”

Helpful Report

Posted 6 years ago

“Easy ordering, Prompt delivery - and very kind efficient help in correcting payment arrangements. Very pleased..!”

Helpful Report

Posted 6 years ago

“A1 services good quality product with helpful service what more can you ask for.”

Helpful Report

Posted 6 years ago

“Excellent service and pre sales advice. Expertly fitted in a couple of hours. Wished I had done it years ago.”

Helpful Report

Posted 6 years ago

“Ordering process was clear and simple, delivery was punctual and customer services were friendly and helpful. There was a problem with my order which they identified before we did and rectified promptly. Just fitted the door; the dimensions were perfect, instructions were clear and easy to follow as a DIY install. The door appears well made and very good quality for the price. Overall extremely pleased.”

Helpful Report

Posted 6 years ago

“Efficiently installed and garage door works like a dream”

Helpful Report

Posted 6 years ago

“Very pleasant and helpfull staff”

Helpful Report

Posted 6 years ago

“Damaged door and unwilling to sort the problem out without further cost. Would not use again or recommend this company very poor service in deed. reply to Rollerdor response below. I explained I was in no fit state to fit the door when originally delivered due to ill health which meant nothing to them. £161 for 8 replacement slate would make just the roller itself over £500! without the cost of everything else included! Absolute joke company I know the truth and you are unwilling to accept the damage was present when the goods were delivered! despite the time that has lapsed. Very unprofessional.”

Helpful Report

Posted 6 years ago

We're currently looking into this, if you send your order details to sales@rollerdor.net we'll be able to find out more about this for you.

Posted 6 years ago

We delivered the self install (DIY) door on the 27 November 2017. We were contacted on 13 March 2018 regarding dented slats. We stated to you that we could not replace the slats free-of-charge due to the prolonged period between the sale date and getting in contact. We did offer to cover the postage of the new slats as a gesture of goodwill.

Posted 6 years ago

“Fast prompt service ! Arrived on time”

Helpful Report

Posted 6 years ago

“It fits perfectly, no more lifting a metal door and look very smart. The electric operation is very smooth and so far faultless.”

Helpful Report

Posted 6 years ago

Rollerdor is rated 4.8 based on 2,818 reviews