Rollerdor Reviews

Name: Rollerdor
Address: 10 & 12 Jarrold WayBowthorpe Employment AreaNorwich, Norfolk
Rating: 4.79

4.8 Rating 2,818 Reviews

96 %

of reviewers recommend Rollerdor

Company Reviews

Metrics

Info

4.8

Based on 2,818 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 030 6004

Email:

sales@rollerdor.net

Location:

10 & 12 Jarrold WayBowthorpe Employment AreaNorwich
Norfolk
NR5 9JD

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Rollerdor 5 star review on 8th August 2024

Court G84 7UA

Rollerdor 5 star review on 6th August 2024

Anonymous

Rollerdor 5 star review on 26th July 2024

Trevethick B78 2JA

Rollerdor 5 star review on 3rd January 2023

Lawrenson FY5 1DX

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service and excellent product. We are really pleased with our roller shutter door, the team were helpful on the phone, the price was very reasonable and it was delivered within the timscales agreed.”

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Posted 5 years ago

“wanted a replacement tube motor, spoke to roller door they had the exact tube motor, they sent it out to me, I fitted it myself. I wish everyone we deal with were as efficient as these guys, Spot On.”

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Posted 5 years ago

“Excellent value had door for about 4yrs now . Broken plastic roller brackets my own fault. But easy to get replacements from rollerdor quick and easy .”

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Posted 5 years ago

“Superb service from Rollerdor. Very fast delivery and a great motor, so much quieter and stronger than the factory fit somfy one”

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Posted 5 years ago

“Very pleased with my new Rollerdor”

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Posted 5 years ago

“Excellent product very easy to install. It took 2 of us 2hours to remove old door and frame and install new one. Very easy to set up”

Rollerdor 5 star review on 23rd May 2019

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Posted 5 years ago

“I would recommend rollerdor, I am really happy with my roller door really easy to fit, The only problem was that I had no manual release handle when the door got delivered. But they soon sent me one. thanks”

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Posted 5 years ago

“Perfect service I’ve bought 2 roller doors and found them easy to fit .The after care is brilliant and any problems they sought out for you .I recently had a problem when the car damaged the frame and they sent me the parts next day and the experts there talked me through the resetting of the limits.If you want a roller door buy one from Rollerdoor you can’t go wrong.Richard.”

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Posted 5 years ago

“I was very impressed with Rollerdor. Ive never fitted a roller door before and the unit was easy to fit and all the instructions were easy to follow and the door went in with no problems. one of the remotes started to play up and they was very helpful and sent me a replacement straight away. I would definatly reccommend them and use them again.”

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Posted 5 years ago

“When it works its great but being thin alloy its temperamental and doesnt have a safe shut off so unrathels its self if it catches something. Delivery is abit slow when ordering spares parts”

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Posted 5 years ago

“Not very impressed with quality or the fit”

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Posted 5 years ago

“Being a registered electrician and building garden rooms across the south of England, I first stumbled upon Rollerdor in 2016. I purchased 2 units within a year for my own property and since, have advised customers to purchase similar units, too. I have just taken delivery on our latest Rollerdor and once again, thrilled with the service provided and the quality of the roller door units. We will continue to recommend and fit to all customers. Rollerdor, you help make our Killow Garden Rooms keep our head and shoulders above our competition. Thank you.”

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Posted 5 years ago

“Excellent service and communication. Also so polite and helpful.”

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Posted 5 years ago

“Good product. Professionally installed. Looks good.”

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Posted 5 years ago

“Very happy very helpful great product at a very reasonable price. Easy to fit yourself would not hesitate to recommend to anyone who's thinking of having a roller garage door. A +++++”

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Posted 5 years ago

“Arrived promptly, great customer service! Thanks”

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Posted 5 years ago

“I had excellent customer service form start to finish and the after sales support was brilliant when I had an issue. The doors themselves are very good and work very well and has enhanced my double garage”

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Posted 5 years ago

“I found Rollerdor on the internet and from my first 'phone call to the completed installation of my Electric Roller door I have received superb service. The survey , quotation and installation all went according to plan. I am very pleased with the quality of the door and also with the two fitters, Reece and James, who carried out the installation. They worked methodically and conscientiously , the result being, one very satisfied customer.”

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Posted 5 years ago

“DO NOT INSTALL DIY Rollerdor They have left the instructions purposely vague and the reference images is not what i received which let to a lot of confusion. Now after only 6 months 2 plastic parts have broken and the customer service will do anything to put the blame on the customer, although the instructions have been followed. They would not replace a part that would cost them pence even though the door was installed correctly. A DIY warranty from rollerdor is worth absolutely nothing!! I'm just glad a more expensive part hasn't yet broken. Below is the kind of response you get from there customer service which is disgusting!!”

Helpful Report

Posted 5 years ago

Dear Mr Fulham, Thank you for taking the time to review Rollerdor. I am sorry to hear that you are dissatisfied with our response to date however, I must clarify a few points. With a DIY installed door, we cannot take responsibility for any failures with the door when the issue is down to how the door has been installed. Following our conversations, we ascertained that the guide runner on one side has not been installed fully up to the top box. Whilst I sympathise that you feel you should be compensated with a new guide runner free of charge (a part that costs £7.95), our Terms and Conditions are clear that apparent faults arising from incorrect installation are not covered by guarantee. Also, whilst the instruction guides do not specifically say that guide runners must come up to the top box on both sides, this is not a comment we have encountered before. In fact, if you read the reviews left by customers, we are regularly complimented on the clarity of our fitting instructions and so here, I must disagree. I would also point out that we take customer service very seriously and having reviewed all communications, I am satisfied that our team has dealt with your complaint accurately and fairly. If you would like to discuss this further, please give me a call on 0800 030 6004. Many thanks Colin Browne Managing Director, Rollerdor Ltd

Posted 5 years ago

“Great service”

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Posted 5 years ago

Rollerdor is rated 4.8 based on 2,818 reviews