Rollerdor Reviews

Name: Rollerdor
Address: 10 & 12 Jarrold WayBowthorpe Employment AreaNorwich, Norfolk
Rating: 4.79

4.8 Rating 2,818 Reviews

96 %

of reviewers recommend Rollerdor

Company Reviews

Metrics

Info

4.8

Based on 2,818 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 030 6004

Email:

sales@rollerdor.net

Location:

10 & 12 Jarrold WayBowthorpe Employment AreaNorwich
Norfolk
NR5 9JD

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Rollerdor 5 star review on 8th August 2024

Court G84 7UA

Rollerdor 5 star review on 6th August 2024

Anonymous

Rollerdor 5 star review on 26th July 2024

Trevethick B78 2JA

Rollerdor 5 star review on 3rd January 2023

Lawrenson FY5 1DX

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MIXUP OVER INSTALLATION DATE BUT ONCE FIXED, ABS NO ISSUES. INSTALLATION WENT AHEAD WITH NO PROBLEMS. HIGH QUALITY HARDWARE. WOULD RECOMMEND”

Helpful Report

Posted 6 years ago

“Very easy to fit door, excellent service from this company. Would buy again if I move house.”

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Posted 6 years ago

“I would recommend Rollerdor without any hesitation, I visited the factory in Norwich before purchase and had a look at the door I was looking to purchase. It proved to be a good move, I had it installed by my local contact and now it’s looking very neat fitted to perfectly to my garage. Thanks Rollerdor for a first class service, not easy to find these days!! Mike Wilkinson, Bournemouth”

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Posted 6 years ago

“Can't fault, they even modified to fit ( my mistake) , safety edge seems over sensitive sometimes, you wouldn't walk away until it's closed fully, would buy again”

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Posted 6 years ago

“My rollerdor is excellent. Fits and works beautifully. Great price as well. Thank you.”

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Posted 6 years ago

“I couldn't be happier with my Rollerdor, it made such a refreshing change to get such good service.”

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Posted 6 years ago

“I love my electric roller door, it was supplied and fitted a few months ago and it's been brilliant. The fitters that came were on time and polite and helpful, all clean and old door taken. I will definitely use Rollerdor again next time I may need one of these doors.”

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Posted 6 years ago

“Very pleased with it, it does all I expected and wanted.”

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Posted 6 years ago

“Very good value works like a treat only took one hour to install. Mr Graham”

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Posted 6 years ago

“We fitted this roller door to a customer's request on the garage and has made an outstanding difference in their lives as hubby is now in a wheelchair and this gives him access to the garage and his kit. Service from you was second to none top products, delivery to our site and installation was a breeze 10/10”

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Posted 6 years ago

“Very pleased with product so far”

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Posted 6 years ago

“Nice looking door, easy to fit & great price.”

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Posted 6 years ago

“great door good fitters”

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Posted 6 years ago

“Excellent and professional service. Reliable, cost effective and customer focussed.”

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Posted 6 years ago

“On line catalogue very good. self measurement easy giving an accurate estimate. onsite measurement taken to confirm quote. Two weeks construction, and installation in two hours. A very creditable performance. Now been operating perfectly for 6 months. Totally satisfied.”

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Posted 6 years ago

“I ordered two doors - great service and great product. Definitely recommended!”

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Posted 6 years ago

“Easy to fit works great would use the company again”

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Posted 6 years ago

“Great installation, the lads were very professional!”

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Posted 6 years ago

“I have just installed two Rollerdors on my double garage, the installation took 1 day including removing the old doors (on my own!). Excellent product, good instructions and very helpful team at the other end of the phone.”

Helpful Report

Posted 6 years ago

“It is very much as one other user said...pot luck who deals with you on the day! Have used them in past and had a fairly straightforward pain free experience. Used them again recently and the service was shocking! Their engineers installed the garage door poorly. It was basically squashed into the space designed for. Their surveyor must have measured inaccurately prior to installation so the result was the track was installed bowing and bent. The casing for the cartridge was damaged pre installation as even their engineer confirmed that there was nothing in our garage obstructing or that could have caused the damage. The garage was empty at the time of installation. The result of the poorly installed door was that the roller curtain kept rubbing on the bent track resulting in scratches and terrible scuffs right down the front and middle of the slats. After months of emails back and forth and their reliance on us to send images and videos etc an engineer finally came out to assess. Myself and 2 other witnesses stood next to the engineer and listened to him clearly describe the issue and admitted that what they originally thought was our builder's fault, couldn't cause the damage being done to the curtain. We could all hear clearly from his phone call to the office, that he advised his colleague on the phone that a new curtain would be needed and that the damaged cartridge box looks like it could have happened in transit. We could hear his colleague say ok no problem. I asked the engineer if we needed any paperwork etc to liaise with the office and he said no that they would be in touch and set a date for replacement installation etc and that we didn't have to worry as things like this happen sometimes. He apologised for the inconvenience etc. After another 3/4 weeks I had had no news (assuming the replacement curtain was being manufactured). When I contacted Rollerdor, I was told that they would chase up. then Colin or Matt (lost track now!) advised that I would need to pay for the replacement curtain circa £600! I was seething at this point. Also couldn't understand why I would pay for a new curtain to be installed in a bent up warped track! No doubt replacing the track would be basically replacing the entire system!They didn't even seem to have a record of the engineer's attendance until I had to describe the distinctive looking chap for them to work out who attended! Never mind them admitting to any liability agreed over the phone! Its been the most stressful and frustrating experience we've ever had with a firm of contractors. Beware - you've got NO CHANCE of any accountability from them if you have ANY other contractor on your site. If they could pass liability onto another crowd for their mistake, they will! Our builders pulled bits of the walls, and facia down as per Rollerdor's request after being told that if the fascia wasn't installed, the door would work perfectly as it would pop straight out when being released from the 'pressure the fascia was causing'!! The fascia (very lightweight paperlike plinth) was taken off to prove or disprove their point, the track was still wrecking and rubbing against the door after fascia removal and Roller dor STILL wouldn't accept liability for their poor installation. The WORST bit of this is that one of their engineers who attended, confirmed that these doors take 20 mins to churn off on the factor floor so in the scheme of things to treat a repeat customer in such a shambolic manner and try to charge circa £600 for the privilege just beggars belief. I work for a property management company and have referred them in the past to other clients. So embarrassed by the service, will be contacting our other clients for their feedback and will no doubt apologise if they've had similar experiences. Tread cautiously with this crowd!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to review Rollerdor. Unfortunately, we differ in opinion as to the issue you are experiencing. We have attended your property to assess your complaint on three separate occasions, each time concluding that the cladding fitted after the Rollerdor was installed was the cause of the rubbing and the damage. Your door was installed and running perfectly for a month before there was any report of damage and for this, we cannot accept liability. To clarify, the £600 you have referenced is a goodwill gesture to install a new curtain at a heavily discounted rate. As the damage has not been done by a member of our team and we have tried to meet a mutually agreeable outcome and we would welcome you to get in touch and re-open a dialogue. Many thanks The Rollerdor Team

Posted 6 years ago

Rollerdor is rated 4.8 based on 2,818 reviews