Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.67

4.7 Rating 7,989 Reviews

94 %

of reviewers recommend Rohan

4.7

Based on 7,989 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Rohan bags in the sale but had to return as waist was too small. Tried to reorder but no stock in colour required and other colours were full price. Dissapointedas I like the products”

Helpful Report

Posted 3 months ago

“Great products, good prices when in their sales. Website could be more customer focussed -by that I mean it would be useful to enter filter ctiteria at the start e.g. "trousers (pants) 38 long" and then be shown only those products with those sizes available. So many tmes I click on the product, the colour required only to find none left in my size. An annoying wast of time imho. What has hsppened to the classic, stone coloured bags (trousers), please?”

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Posted 3 months ago

“Another excellent & very versatile jacket. Very happy with my purchase. Thanks Rohan.”

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Posted 3 months ago

“Their Items are usually a good fit, I like the shirts that I have bought they fit well without being to tight and best of all need no ironing.”

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Posted 3 months ago

“Dealt with a return very well - excellent shirts”

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Posted 3 months ago

“I have several pairs of these trousers size 10S and are a perfect fit however this new pair were too small and too long. They measured 1 inch narrower and longer. Very disappointing.”

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Posted 3 months ago

“At one time I felt that Rohan made good clothes but was too expensive. Then my husband encouraged me to buy some anyway and I have been much impressed by the way they last - and last again. Between the easy care and reliability of everything I have bought Rohan is now my favourite source of clothing. So far I have been ubable to wear anything out - and have even romoved paint invisibly! Thank you.”

Helpful Report

Posted 3 months ago

“Website works every time. Usually wait for the sales. What I am frustrated with though is that numerous times I have bought an item or two on the 'sale' and then I get an email 2 days later when the product(s) have been dropped another £5 or so when I have not even acquired what I had originally bought...!! This is VERY annoying. You should stick to one sale and get your bottom end prices out once only and not this contant revision of your pricing. Your constant pricing revisions is also very frustrating I would think for your shop staff who have to change everything multiple times during one sales session.”

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Posted 3 months ago

“So far so good! Prompt delivery and the coat has withstood a thunderstorm.”

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Posted 3 months ago

“Excellent jacket delivered quickly and on time.”

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Posted 3 months ago

“Quality products but pricey unless you catch a sale. I am glad to see that you have very recently started giving warning that a sale is about to finish. I had a sale item in the basket last month only for it to go back to RRP overnight without warning. Not very good business practice!”

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Posted 3 months ago

“Staff extremely helpful. Products fit well are hard-wearing and comfortable.”

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Posted 3 months ago

“I have been a customer at the Norwich branch of Rohan for many years. All of the staff are absolutely brilliant. Angie, Steve, Martin, Eve and Patrick are helpful and always go the extra mile to assist. My wife and I have been making purchases for years. Clothing, luggage and accessories are all first class. If it’s not the Rohan brand it will be Tilley, Eagle Creek all of which are top quality. My latest purchase which are absolutely excellent are the Rohan Glen Cargo Stretch Walking trousers. The material is first class and they are extremely durable. I have two pairs now and cannot fault them. On holiday I tripped over and whilst I grazed my knee the trousers were unscathed.”

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Posted 3 months ago

“As always a good quality product, confused when told one shirt coming from a fairly local store and the other direct. Eventualy both in the same bag from the carrier.”

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Posted 3 months ago

“I love how light the clothes are, and the safe zip pockets are invaluable when travelling.”

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Posted 3 months ago

“Always happy with all my outdoor clothing from you . It wears well, comfortable and Ray to wash and quick drying.”

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Posted 3 months ago

“Rohan items never fail to please. I have been a customer for thirty years and have always been satisfied with each garment, all of which have a long life they are so well made. The latest purchase The Kendall raincoat is just what I need for the wet season ahead. Getting it in the sale was a real bonus”

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Posted 3 months ago

“As a longtime customer at Rohan I’ve had occasional need to contact customer service. I’ve never had any complaints but my most recent experience was very good. I contacted them and although there was nothing they could do to resolve it Libby investigated, came back as she said she would and liaised with various teams in Rohan rather than referring me onto them. It was good to have customer service where the answer shows the enquiry has been read. Yes some of the response was probably standard but the overall response seemed personal.”

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Posted 3 months ago

“Nice products that wear well”

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Posted 3 months ago

“Hello, very happy with the shorts I ordered, not too happy that you then went and discounted the same pair and colour that I ordered a few days later. Disappointed- regards Jayne”

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Posted 3 months ago

Rohan is rated 4.7 based on 7,989 reviews