Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.67

4.7 Rating 8,060 Reviews

94 %

of reviewers recommend Rohan

4.7

Based on 8,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful in store (Chester) with sizing and clothing availability. Also recently purchased sale items online, swift service. All clothes are great quality. They wash and dry easily whilst travelling. Love the hidden pockets inside jackets. Stretch material very forgiving.”

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Posted 9 months ago

“Great beanies, nice fit and good quality”

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Posted 9 months ago

“Always liked Rohan but recently the quality doesn't seem quite so good. Mens trousers where the seam doesn't run true. Shirt where buttons don't fully align. Walking bags where zips fail. I still love Rohan technical products but need to check them over more before buying.”

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Posted 9 months ago

“I was very happy with Rohan's performance; the website, response time & the product. I was very unhappy with the delivery agent dpd. I was at the delivery point when dpd claimed they tried unsuccessfully to deliver. The bell was not rung nor did anyone try to contact me. They dropped the package at a collection point 2.5 miles away not even close to the nearest drop off point as they claimed. I contacted dpd online & they refused to move the package to the nearest drop point, the system does not allow it.”

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Posted 9 months ago

“I have been buying, wearing & recommending Rohan clothing to all my Nordic Walking group for a number of years. The garmenst may appear expensive initially, but the quality and longevity justify the intial outlay.”

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Posted 9 months ago

“Delighted by the service I received in the Bath store this week when purchasing a Thule bag. Very helpful, explained the features of various bags, and made sure I was happy with purchase.”

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Posted 9 months ago

“I discovered Rohan many years ago when you only had one shop in Long Preston and have always found the quality excellent. Why do all companies sell trousers in leg sizes but only the odd firm supply shirts in sleeve sizes? I buy very few long sleeve shirts.”

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Posted 9 months ago

“Perfect thank you”

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Posted 9 months ago

“Very good - dealt with my urgent purchase very well”

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Posted 9 months ago

“High quality Expensive but you get what you pay for”

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Posted 9 months ago

“I like Rohan’s products because they do what it says in the catalogue. They are well made and fit well. I still have gear which I bought over twenty years ago which I suppose is unfortunate for Rohan as replacement frequency is low! Over twenty or more years that I’ve been using Rohan I have had three occasions on which I’ve felt that there was a problem with a particular item and each time it has been dealt with in an efficient and friendly manner.”

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Posted 9 months ago

“It is fine”

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Posted 9 months ago

“I opted out of all marketing emails. Now I'm being pestered for reviews.”

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Posted 9 months ago

“I’ve worn microgrid jacket or zip neck top for decades now. Sadly, I just can’t wear these gaudy colours! Black, grey, true navy at a pinch… these layer well with other clothing. Sorry Rohan… I can’t buy these in the current colours (I bought the jacket in true navy. It would be far more useful in black).”

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Posted 9 months ago

“The website was good, the delivery efficient but it was slower than some other online stores”

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Posted 9 months ago

“I sent my coat back in the bag they sent me. I asked them not to phone me for a week as I was going to be abroad. They phoned on the Tuesday after I’d returned. I paid full r the repair over the phone - expecting a new zip, luckily they only needed to replace the sliders - all £17 - cheaper than expected. I received the coat before 10am on the Wednesday morning. It works perfectly. Excellent service.”

Helpful Report

Posted 9 months ago

“I visited my local Rohan Store ( Stony Stratford)this morning and was interesting in trying on a pair of trousers (£80.00) They didn’t have my size in stock (16) but made no effort to offer to get them in for me. This is not the first time that this has happened in this store. They are happy to get them if you pay up front but surely it’s good retail practice to try to keep the customer coming back. I have at least 10 pairs of Rohan trousers so was a loyal customer ( and local to the store) but if that’s the level of customer service they offer I might take my custom elsewhere.”

Helpful Report

Posted 9 months ago

We were sorry to read of the recent experience. We would hope that every encounter with our customers is a positive one. I'm sorry on this occasion the was not the case. A member of our Customer Service team will be in touch to discuss this in more detail shortly.

Posted 9 months ago

“I have been buying and loving Rohan garments for decades. Last year I bought a pair of women's Striders in size 8. Usually I buy a size 10 but Striders were far too big in this size so I opted for an 8 which fitted perfectly. I was so pleased with them that this year, with an offer, I decided to have a pair in another colour. The size 8 pair arrived but it was at least 2cm smaller in all dimentions compared to my first pair. I sent a photo comparing them when I returned them, requesting a size 10 as a replacement. A couple of weeks later the replacement pair arrived but again it was a tiny size 8. These have now been returned and I await a replacement size 10 or a refund. Not good service and inconsistent sizing. I expect higher standards from Rohan.”

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Posted 9 months ago

“Excellent product. very happy with it.”

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Posted 9 months ago

“Excellent products, very versatile and stylish”

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Posted 9 months ago

Rohan is rated 4.7 based on 8,060 reviews