Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.67

4.7 Rating 8,060 Reviews

94 %

of reviewers recommend Rohan

4.7

Based on 8,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Rohan clothing - but I find that the stretch qualities limit the life of it in some cases as over time some items do in fact stretch so much that the size changes i.e. what I bought as a large size becomes XXL and ends up being disposed of even though it is not worn out. I hate waste. Rohan also seems to have multiple products that do almost the same thing - I would have thought this was very inefficient and costly. I think the website is good and the returns process is great. I know that it is the trend that things should change all the time but sometimes I think that your clothing changes for the sake of change only e.g. introducing button flies. Overall I love my Rohan clothing which I have been buying almost since you started the business. Good luck with it”

Helpful Report

Posted 1 year ago

“I have worn Rohan clothing for years but I do find that the range is very much the same year on year. Outstanding quality but very predictable.”

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Posted 1 year ago

“My package was delivered by DPD to a random address a quarter of a mile away (no explanation was offered for this!) and after calling Rohan I tried unsuccessfully on four occasions to retrieve the package from the wrong address. Rohan then agreed to send a replacement but then the original package reappeared via DPD and my attempts to get Rohan to stop the replacement failed so I then had two packages delivered. Given what had happened before I cancelled my planned trip out for the second (now unwanted) delivery fearing more delivery problems if I wasn't in! Rohan understandably wanted the replacement one back, so after numerous emails, I had further hassle associated with posting these back to Rohan. Lots of apologies from Rohan but other than a refund of the original postage cost no real recognition that I had experienced endless hassle through no fault of my own. Not impressed and don't think I will order online again!”

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Posted 1 year ago

“A good quality product that is well made, and fits well.”

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Posted 1 year ago

“I have been a Rohan customer for about thirty years. Your products have always given satisfaction.”

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Posted 1 year ago

“No other brand I have owned has ever come close to Rohan for functionality and style”

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Posted 1 year ago

“Have chosen Rohan outdoor clothing over many other manufacturers for many years now and they are still the first brand I look at when I need to replace or expand my walking kit. You can always rely on their quality and service and I think their shops are probably unique. The fact that their shops only sell their own brand mean their staff thoroughly know their products.”

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Posted 1 year ago

“Obōz shoes are perfect. Good sizing and don’t get that feeling I must take them off as one often gets with shoes! Look good too. Less blue than in pictures which is just right”

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Posted 1 year ago

“I have purchased many Rohan items over the years and, despite the increased prices, I feel they are value for money. I prefer to try items on in store and think the manager and staff in the Glasgow shop are extremely helpful. It would be good to know that the store gets some credit for online purchases if delivery/ collection address is in store.”

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Posted 1 year ago

“Very reliable, good quality clothing; lightweight but strong, and very functional ... and the staff are friendly and knowledgeable. (Always feel ashamed after buying online and collecting in the shop!)”

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Posted 1 year ago

“I purchased a pair of Rohan trousers from a charity shop a few years ago they must be twenty years old they are brilliant warm quick drying I now own several items all fantastic quality hard wearing and warm”

Helpful Report

Posted 1 year ago

“The first purchase arrived with a very stiff clasp that didn't open very well. One glove had a seam that was undone. I had to contact customer services several times and had to return them and then wait for a replacement pair. Quality control was slack. And I had interesting responses to my complaint. It could have been improved by a more prompt action ie a replacement pair sent straight away. No recompense for the inconvenience and a week's wait in cold weather not what I'd expect from this company my pair was part of a faulty batch. Thank you for the replacements. I”

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Posted 1 year ago

“My new Dry Roamers are a better fit than past experience of 10S! However, the waterproofing is far more rigid. Hope it will gradually soften as I wear them in”

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Posted 1 year ago

“I was very pleased with the service from Rohan. Quick delivery and the quality of the goods I cannot fault.”

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Posted 1 year ago

“Same traditional Rohan quality and reliable fit. Bought a couple of pairs of trousers on sale. Delivered very quickly by DHL to USA for a great price. I've been wearing Rohan professionally for 30 odd years and will continue to do so. Thank you!”

Helpful Report

Posted 1 year ago

“Lovey and warm, fits well and if I'm walking by a roadside with it fully zipped up I don't get the car fumes up my nose😆😆😆”

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Posted 1 year ago

“Excellent product”

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Posted 1 year ago

“Shopping at the Cowbridge store is a pleasure with the very helpful and polite staff. The clothing is top quality and the whole set-up ideal.”

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Posted 1 year ago

“I have recently purchased a pair of your Winter Stretch Bags. I had to buy a waist size two up from my usual size. However they are splendid, the warmest trousers I have ever worn. Last week when the temperature was freezing or close to it my legs were very warm. They are so good I have purchased a second pair. I paid for enhanced postage & they arrived within 2 days.”

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Posted 1 year ago

“We own many Rohan items and have generally been satisfied. However our new Insect Shield trousers, purchased from our local store, didn’t adequately protect us from insects/mosquitos- got bitten after just a couple of hours out wearing them. Very disappointing as product quality is usually so good. No offer of exchange or refund from Rohan customer services, just the comment that they were sorry to hear we were disappointed.”

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Posted 1 year ago

Rohan is rated 4.7 based on 8,060 reviews