Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.66

4.7 Rating 8,100 Reviews

93 %

of reviewers recommend Rohan

4.7

Based on 8,100 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect fit pants. I appreciate the "short" option. Plus hassle-free payment and delivery to U. S.”

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Posted 1 year ago

“Excellent quality, speedy delivery.”

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Posted 1 year ago

“I had a problem with a coat leaking took it back to the store to ask what could be done I was presented with a brand new coat I think their customer service is Excellent”

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Posted 1 year ago

“Excellent service, excellent products….”

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Posted 1 year ago

“As ever a great garment and excellent service - and I'm sure it will be still great in 10 years time. But I do wish Rohan (and most clothes manufacturers) would think about left-handed people and especially those with pacemakers when locating a 'phone pocket.”

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(Rohan.co.uk) - Posted 1 year ago

“Just bought my 3rd pair of Rohan bag shorts. They are smart and very practical. As with all Rohan gear they travel well and they are easy to look after. Unfortunately, my 3 children (all just over 30) perceive Rohan as ‘an old persons shop with old styles”. Nothing will convince them to even look at a Rohan catalogue or website - even thought they are all active, outdoor adults. The Rohan marketing staff need to look at their target market and enlist some new fans.”

Helpful Report

(Rohan.co.uk) - Posted 1 year ago

“Love these crops.comfortable, right length, pretty colour. Great to pack for holidays.”

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Posted 1 year ago

“Really bad fit for me (though I do have difficulty with finding an appropriate sandal strap fitting) so had to return them. As I didn’t actually experience wearing them, I can’t really comment on how they might perform.”

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Posted 1 year ago

“A well made stylist garment. very practical at a decent price in the sale. Been Rohan customer for many years and both shops and on line service very good. Thank you Graham”

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Posted 1 year ago

“Roamers trousers are brilliant for everyday walking, hiking, dog walking yet smart enough to wear into town with a nice top. Well cut & most comfortable trousers ever.”

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Posted 1 year ago

“Over many years I have happily purchased many outdoor items from yourselves. This Pioneer sale shirt is very smart and lightweight. I tried this on in shop (click & collect) and found I could not undo buttons easily. I ended up pulling my new shirt on over my head, rather than fully opened. I did struggle to button up! When mentioning this to the Manager she indicated that the button holes had been reduced since earlier customers said button holes too large and buttons 'popped' out. She suggested stretching holes by inserting Bic biro with top on- seemed to do the trick in the shop. First time on at home found I need my wife to assist with button above wrist /lower arm - one hand operation, I could not manage. Suggest your manufacturer still requires to get your specifications more accurately. This shirt has not yet been washed but do not see this as the answer. It's all about getting value for money.”

Helpful Report

Posted 1 year ago

We are grateful to you for taking the time to provide us with your feedback on the Pioneer Shirt. That said, we pride ourselves on our quality, so it's really disappointing to know that you're unhappy with the shirt you have purchased and would like to apologise for this. We would like to assist you further in getting this resolved and so that you are happy with your shirt. If we could ask that you contact our Customer Service Team on 0800 840 1411 or email us at post@rohan.co.uk so we can get this resolved as quickly as possible. Thank you for your time.

Posted 1 year ago

“Has all the features for walking and hiking”

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(Rohan.co.uk) - Posted 1 year ago

“Great shirt”

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(Rohan.co.uk) - Posted 1 year ago

“My wife is very pleased with this jacket”

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(Rohan.co.uk) - Posted 1 year ago

“Usual Rohan quality. The leaves on my large shirt are longer than usual”

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Posted 1 year ago

“My husband caught his sleeve on a bramble, leaving an L shaped split. We thought that his treasured jacket would end up in landfill - that was until he noticed that Rohan had a repair service. The customer service department responded to a phone call very quickly and was extremely helpful in arranging a repair, and the jacket came back as good as new….all for a tenner! Outstanding service!”

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Posted 1 year ago

Thank you so much for your 5-star rating of Rohan. It's so nice to hear that you had such an excellent experience with our customer service department, as we will be sure to share this with them. We're so glad that we were able to ensure your husband's treasured jacket didn't end up in a landfill and return it to him in great condition 😊

Posted 1 year ago

“An extremely rude shop assistant in the Cambridge store became aggressive and defensive when I pointed out that the red label on an item which claimed 25% discount was false, since the discounted price was only 12% off the original price. This is false advertising. She proceeded to raise her voice and snatched the item away. The store looks messy. This is not great service at all and certainly not expected. In a climate of austerity, Rohan should be less complacent, as well as get their false price claims removed.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. As per our previous correspondence, we deeply regret the less-than-ideal experience you encountered during your visit to our Rohan Cambridge store. We truly value your patronage and take your concerns seriously, as they help us refine and enhance the quality of service we provide. We understand the frustration caused by the pricing, and we thank you for your understanding that such oversights can occur unintentionally. We want you to know that we are addressing this issue to prevent future discrepancies and ensure transparent and accurate pricing. At Rohan, we are committed to continual improvement, and this incident will be treated as an opportunity for growth. We will be conducting a comprehensive review and implementing any training requirements to ensure our staff consistently deliver courteous and attentive assistance to every customer. Thank you again for your feedback.

Posted 1 year ago

“Wonderful clothes - Woeful staff 29 July 2023 11:00 I’ve just had an experience in Rohan Cambridge which I never expected. I was looking for Bag Shorts in the sale and noticed that some shorts with a 25% off label were priced at £57, reduced from £65. This is a reduction of around 12%. I took these to one of the female assistants who shall remain nameless (more on this later) and pointed out the error. She became quite defensive saying ‘oh, that’s human error. We get a lot of that.’ She confirmed the price at £57. I asked for another size and if they had other colours and the gentleman assistant was quite helpful in searching the stockroom for my size etc. My partner arrived who, in her professional role, knows a thing or two about false advertising. We both advised the staff to remove the 25% off labels to which we got no effective reply. When we looked to see how the label might come off, the shorts were snatched from us and the unnamed assistant (more on this coming soon) said ‘well that has crossed the boundary’ followed by further words implying we were breaking the law or at least unworthy customers. We were both quite shocked at the personal insults, dismissive attitude and snatching of goods. We left the shop without purchasing anything. After discussion we decided that we would complain about the unnamed assistant, and I went back in to ask her name. She started ranting about feeling uncomfortable and us oppressing her and refused to give her name. When I explained why I wanted her name the other, much younger, female assistant joined in and they ganged up on me, making it very clear I had no right to ask for a name. I pointed out I could simply take a photograph of the (still unnamed) assistant and then all hell broke loose, and this time I was very definitely told I was breaking the law. We left - but I do have the photo. As we left, the unnamed assistant said ‘I had a feeling about you from the moment you walked in’. In these days of social media, such abysmal customer service should not exist, and Rohan needs to address it.”

Helpful Report

Posted 1 year ago

We would like to extend our sincere gratitude for taking the time to share your feedback with us. As per our previous correspondence, we deeply regret the less-than-ideal experience you encountered during your visit to our Rohan Cambridge store. We truly value your patronage and take your concerns seriously, as they help us refine and enhance the quality of service we provide. We understand the frustration caused by the pricing inconsistency on the Bag Shorts, and we thank you for your understanding that such oversights can occur unintentionally. We want you to know that we are actively addressing this issue to prevent future discrepancies and ensure transparent and accurate pricing. At Rohan, we are committed to continual improvement, and this incident will be treated as an opportunity for growth. We will be conducting a comprehensive review and implementing any training requirements to ensure our staff consistently deliver courteous and attentive assistance to every customer. Should you decide to pay us with another visit, please know that we are wholeheartedly committed to exceeding your expectations. Please don't hesitate to reply to my previous correspondence via email if you have any further questions or concerns.

Posted 1 year ago

“Great fit, light and flexible. Very comfortable. Delighted.”

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Posted 1 year ago

“Ordered some Pioneer trousers, as they had a good reduced price in the summer sale. Very pleased with the product. Used the free, click and collect service to pick them up at the Rohan store in Manchester. They arrived ahead of the promised date. Clear notification received of their arrival and easy pick up process. Have been a fan and regular customer of Rohan since 1986, especially at sale times.”

Helpful Report

Posted 1 year ago

Rohan is rated 4.7 based on 8,100 reviews