Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.67

4.7 Rating 7,989 Reviews

94 %

of reviewers recommend Rohan

4.7

Based on 7,989 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best outdoor wear you can buy, they are smart comfortable true to size, hard wearing, easily dried and non iron. Just my kind of clothes”

Helpful Report

Posted 3 months ago

“Poor delivery service with DPD, especially in Cornwall. Perhaps someone in Rohan should read all the Google reviews for DPD Roche Depot. Score of under 2. Told that it would be delivered on Sunday, then Monday and Tuesday. Different excuses each day It was eventually delivered on Wednesday, but by then I had cancelled the order. Wasted four days waiting in for the delivery. Rohan refunded my payment, but will not order anything again. Of course no apology, or decent customer service by DPD.”

Helpful Report

Posted 3 months ago

“Just received my Tamar waterproof, and very happy with it. I ordered the largest option, and have tried it over my size Large Pioneer Vest, which I am likely to be wearing whenever it is called into use, and it fits fairly easily. I think it might be a bit awkward to put on over a size XL. but would be fine once in place. It is well made, and will pack inside its chest pocket, (minus the map holder), and that is probably how it will travel in my backpack. 4 stars only because it might be tight over the XL options for a well padded senior such as myself.”

Helpful Report

Posted 3 months ago

“The website is easy to navigate overall. Online purchasing is straightforward and delivery was ahead of expectation. Notice of delivery time from Amazon Shipping is helpful, but it is both frustrating and concerning that packages (irrespective of value), are simply left on the doorstep rather than handed over, even when it is obvious that someone is at home (cars on the drive).”

Helpful Report

Posted 3 months ago

“I have a problem trying to use my on line account, but just getting nowhere. It seems that as a customer I am not allowed to speak to somebody in technical supprt or the IT team”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry that you experienced issues online. I understand this has all now been resolved by our Customer Service team.

Posted 3 months ago

“I purchased a bag from Stratford on Avon Rohan on 2nd July for £55 was told I could return to any Rohan shop, apparently not!!! The bag is not Rohan Brand so has to be returned to the shop or customer services. I returned on 6th was told the bag had to be sent on to store for them to call to refund me it couldn’t be done at head office.Today 17th no call no refund!! I called the store was told they had the bag but head office would do the refund?? Asked for call back from HO. why if they were refunding couldn’t they have paid me when they received the bag last Friday, operative said she didn’t know. This is not the level of service I expect to receive from Rohan, over the years my husband and I have bought all our outdoor gear from this shop, I bought a top at the same time as the bag, but I am afraid this experience means never again.”

Helpful Report

Posted 3 months ago

“Visiting two south coast Rohan shops and could not find anything to purchase. Looking for your staple ‘bags’ but again the colours, unless one wants to look like Michael Portillo or a BT engineer just about to descend into a manhole, are just outrages. Same with the shirts - casual shirts do not look good with gaping neck collars, where are your button down ones?”

Helpful Report

Posted 4 months ago

“Womens Stretch Bags Convertible Stone - usual Gr8 Rohan design - 1 zipped & 1 no zip front pocket each side. Fabric SO lightweight! Lovely colour & fit!”

Helpful Report

Posted 4 months ago

“The shopping on the website was easy to navigate and a god choice of products.”

Helpful Report

Posted 4 months ago

“All fine, always just so expensive and my size never in the sale”

Helpful Report

Posted 4 months ago

“Materials used are very durable, wash well, and well designed for active wear.”

Helpful Report

Posted 4 months ago

“Very pleased with my trousers, the Azul really do look as good in the evening or day time.”

Helpful Report

Posted 4 months ago

“I've shopped with Rohan for over 25 years and their clothes have always been of excellent quality. My husband has a couple of tops which get regular wear and have lasted more than 30 years and still look good! Most of my wardrobe is Rohan as it's comfortable, practical, hard wearing and not made in a sweatshop. It's been while since I've got there as I've been shopping online recently, but the Hay-on-Wye store is lovely (my nearest store), with the most friendly helpful shopkeepers. I highly recommend Rohan and I expect to be their customer for life if they continue to provide such excellent clothing.”

Helpful Report

Posted 4 months ago

“Always quality products. May be expensive but last longer. Would have been 5 out of 5 but lately find the sizing a little inconsistent.”

Helpful Report

Posted 4 months ago

“My husband is a long term customer of Rohan , both on line and in store. His has always found their items and customer service to be first class”

Helpful Report

Posted 4 months ago

“Great and extensive range, continually evolving design and textiles, but remaining the high quality products that I have purchased over many years.”

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Posted 4 months ago

“Great fit and very comfortable. Ordering sandles and finding size was easy and delivery straightforward and no problems along the way.”

Helpful Report

Posted 4 months ago

“Ordered 3 items… only 2 arrived. Delivery note says one item will be delivered when in stock. Asked customer service about the missing item only to be told my order had fulfilled. Copy of delivery note sent to them and waiting for response. This is a premium retailer and not happy that they don’t know status of my order but more importantly that they say it’s been fulfilled. I may update my review if I get a satisfactory conclusion. Oh, the products I have received are fantastic quality.”

Helpful Report

Posted 4 months ago

“Collected in store. Tried everything on and had to swop one item over as too small. Staff could not be more helpful. Always lovely to pay them a visit if only for a chat!”

Helpful Report

Posted 4 months ago

“Always friendly, efficient staff in shop. Very good quality clothes fit for purpose. Wash and dry well, pack easily for travelling”

Helpful Report

Posted 4 months ago

Rohan is rated 4.7 based on 7,989 reviews