Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.67

4.7 Rating 7,989 Reviews

94 %

of reviewers recommend Rohan

4.7

Based on 7,989 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over many years I have happily purchased many outdoor items from yourselves. This Pioneer sale shirt is very smart and lightweight. I tried this on in shop (click & collect) and found I could not undo buttons easily. I ended up pulling my new shirt on over my head, rather than fully opened. I did struggle to button up! When mentioning this to the Manager she indicated that the button holes had been reduced since earlier customers said button holes too large and buttons 'popped' out. She suggested stretching holes by inserting Bic biro with top on- seemed to do the trick in the shop. First time on at home found I need my wife to assist with button above wrist /lower arm - one hand operation, I could not manage. Suggest your manufacturer still requires to get your specifications more accurately. This shirt has not yet been washed but do not see this as the answer. It's all about getting value for money.”

Helpful Report

Posted 1 year ago

We are grateful to you for taking the time to provide us with your feedback on the Pioneer Shirt. That said, we pride ourselves on our quality, so it's really disappointing to know that you're unhappy with the shirt you have purchased and would like to apologise for this. We would like to assist you further in getting this resolved and so that you are happy with your shirt. If we could ask that you contact our Customer Service Team on 0800 840 1411 or email us at post@rohan.co.uk so we can get this resolved as quickly as possible. Thank you for your time.

Posted 1 year ago

“Has all the features for walking and hiking”

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(Rohan.co.uk) - Posted 1 year ago

“Great shirt”

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(Rohan.co.uk) - Posted 1 year ago

“My wife is very pleased with this jacket”

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(Rohan.co.uk) - Posted 1 year ago

“Usual Rohan quality. The leaves on my large shirt are longer than usual”

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Posted 1 year ago

“My husband caught his sleeve on a bramble, leaving an L shaped split. We thought that his treasured jacket would end up in landfill - that was until he noticed that Rohan had a repair service. The customer service department responded to a phone call very quickly and was extremely helpful in arranging a repair, and the jacket came back as good as new….all for a tenner! Outstanding service!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Rohan. It's so nice to hear that you had such an excellent experience with our customer service department, as we will be sure to share this with them. We're so glad that we were able to ensure your husband's treasured jacket didn't end up in a landfill and return it to him in great condition 😊

Posted 1 year ago

“An extremely rude shop assistant in the Cambridge store became aggressive and defensive when I pointed out that the red label on an item which claimed 25% discount was false, since the discounted price was only 12% off the original price. This is false advertising. She proceeded to raise her voice and snatched the item away. The store looks messy. This is not great service at all and certainly not expected. In a climate of austerity, Rohan should be less complacent, as well as get their false price claims removed.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. As per our previous correspondence, we deeply regret the less-than-ideal experience you encountered during your visit to our Rohan Cambridge store. We truly value your patronage and take your concerns seriously, as they help us refine and enhance the quality of service we provide. We understand the frustration caused by the pricing, and we thank you for your understanding that such oversights can occur unintentionally. We want you to know that we are addressing this issue to prevent future discrepancies and ensure transparent and accurate pricing. At Rohan, we are committed to continual improvement, and this incident will be treated as an opportunity for growth. We will be conducting a comprehensive review and implementing any training requirements to ensure our staff consistently deliver courteous and attentive assistance to every customer. Thank you again for your feedback.

Posted 1 year ago

“Wonderful clothes - Woeful staff 29 July 2023 11:00 I’ve just had an experience in Rohan Cambridge which I never expected. I was looking for Bag Shorts in the sale and noticed that some shorts with a 25% off label were priced at £57, reduced from £65. This is a reduction of around 12%. I took these to one of the female assistants who shall remain nameless (more on this later) and pointed out the error. She became quite defensive saying ‘oh, that’s human error. We get a lot of that.’ She confirmed the price at £57. I asked for another size and if they had other colours and the gentleman assistant was quite helpful in searching the stockroom for my size etc. My partner arrived who, in her professional role, knows a thing or two about false advertising. We both advised the staff to remove the 25% off labels to which we got no effective reply. When we looked to see how the label might come off, the shorts were snatched from us and the unnamed assistant (more on this coming soon) said ‘well that has crossed the boundary’ followed by further words implying we were breaking the law or at least unworthy customers. We were both quite shocked at the personal insults, dismissive attitude and snatching of goods. We left the shop without purchasing anything. After discussion we decided that we would complain about the unnamed assistant, and I went back in to ask her name. She started ranting about feeling uncomfortable and us oppressing her and refused to give her name. When I explained why I wanted her name the other, much younger, female assistant joined in and they ganged up on me, making it very clear I had no right to ask for a name. I pointed out I could simply take a photograph of the (still unnamed) assistant and then all hell broke loose, and this time I was very definitely told I was breaking the law. We left - but I do have the photo. As we left, the unnamed assistant said ‘I had a feeling about you from the moment you walked in’. In these days of social media, such abysmal customer service should not exist, and Rohan needs to address it.”

Helpful Report

Posted 1 year ago

We would like to extend our sincere gratitude for taking the time to share your feedback with us. As per our previous correspondence, we deeply regret the less-than-ideal experience you encountered during your visit to our Rohan Cambridge store. We truly value your patronage and take your concerns seriously, as they help us refine and enhance the quality of service we provide. We understand the frustration caused by the pricing inconsistency on the Bag Shorts, and we thank you for your understanding that such oversights can occur unintentionally. We want you to know that we are actively addressing this issue to prevent future discrepancies and ensure transparent and accurate pricing. At Rohan, we are committed to continual improvement, and this incident will be treated as an opportunity for growth. We will be conducting a comprehensive review and implementing any training requirements to ensure our staff consistently deliver courteous and attentive assistance to every customer. Should you decide to pay us with another visit, please know that we are wholeheartedly committed to exceeding your expectations. Please don't hesitate to reply to my previous correspondence via email if you have any further questions or concerns.

Posted 1 year ago

“Great fit, light and flexible. Very comfortable. Delighted.”

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Posted 1 year ago

“Ordered some Pioneer trousers, as they had a good reduced price in the summer sale. Very pleased with the product. Used the free, click and collect service to pick them up at the Rohan store in Manchester. They arrived ahead of the promised date. Clear notification received of their arrival and easy pick up process. Have been a fan and regular customer of Rohan since 1986, especially at sale times.”

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Posted 1 year ago

“Excellent company to deal with. The staff on the customer services and sales lines are so helpful. They are so obliging and helpful on sizing and details and a credit to the company. We have been ordering from Rohan for many years and found that quality of the clothing to be first class. Also the prices are really competitive and clothes are stylish.”

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Posted 1 year ago

“I've tried to post a one star review using ordinary language directly related to walking specific clothing which they refuse to publish and only admit this when asked but don't explain. Customers have a right to post disappointment, otherwise what is the point of having a review?”

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Posted 1 year ago

“Hi I recently bought a Kendal jacket having previously owned 3 hilltop jackets. I found the prestuds up the front a bit of a fiddle and prepare the velcro fastening.”

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Posted 1 year ago

“I have used Rohan for many years WHY because it does exactly what it says on the label. It’s good stuff.”

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(Rohan.co.uk) - Posted 1 year ago

“I find it difficult to write this review. I first visited a Rohan shop in the '70s whilst holidaying in the Dales with my wife and young family. This was the original and only at that time, in Long Preston, when Paul and Sarah Howcroft were there and physically in the shop and serving us. I bought a pair of Bags, a classic style that's remained almost unchanged over those fifty years. However, it's sad that my skin has become increasingly intolerant of synthetic fabrics over the intervening years and I can't wear most of your products: my wife still can however. But a gripe that we both have is that even the classic styles keep on getting frequently 'tweaked' - for example the fit of the legs of Bags sometimes narrower and then wider. Buy a pair that are just fine then a couple of years later when you need another pair that fit has been changed and what you bought no longer available. What has occasioned this outburst? It's the Bags cap bought recently. I previously had three Outrider caps, another potential classic, in dark grey, light grey and stone. The crown shape was more roomy, unlike the ubiquitous close-fitting baseball cap style, and the peak foldable. I lost the stone-coloured one not long ago and wanted to buy a replacement. No longer available, so I bought the Bags cap instead which I'm really not that keen on. Unisex - I don't have a pony tail, there is only a two-position headband fit adjustment, it seems a closer fit to the crown and the peak is not foldable. There is only one remedy for the ever-changing dictates of fashion - when you've just bought something you really like, go back the following week and buy another. Apologies for the rant. I feel I've done Rohan an injustice but for most customers, current and potential, Rohan "does the business", but please do think about retaining those handful of classic styles and try not to tweak them too often. (Concerning the question about delivery below, it was delivered to the local shop in Chelmsford and I collected it from there.)”

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(Rohan.co.uk) - Posted 1 year ago

“The zip on my long time owned chinos broke when I was at Lords for a Test Match. Went to First Aid to get a couple of safety pins to make a temporary fix. Got home, found out that you have a repair service. Sent them off, you returned them just over a week later, washed and repaired, post free, £10 all in. What a brilliant service. Needless to say, I will continue to buy Rohan and tell friends!”

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Posted 1 year ago

“Fantastic customer service at the Long Preston shop”

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Posted 1 year ago

“Ordered the LBD Luna size 14, although normally a 12. Prompt delivery. Only just a little large. Rohan kindly agreed to send a 12 before I returned the other. No problems. Size 12 perfect fit (true to size). £90 well spent it’s simplicity reeks quality. Highly recommended.”

Helpful Report

(Rohan.co.uk) - Posted 1 year ago

“All of the staff were very helpful, friendly and also very knowledgeable about the clothing. We bought a gents global long sleeved polo shirt which has sun protection and is still lightweight and easy care. The material feels nice and it is good quality, well made and true to size. Also we lost a cap whilst in the Keswick shop and the staff kindly took the trouble to make sure it was returned to us promptly. A big thank you to them for such excellent service throughout.”

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Posted 1 year ago

“Very pleased with my Aegean trousers.Perfect for this hot weather.”

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(Rohan.co.uk) - Posted 1 year ago

Rohan is rated 4.7 based on 7,989 reviews