Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.66

4.7 Rating 8,099 Reviews

93 %

of reviewers recommend Rohan

4.7

Based on 8,099 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have generally been satisfied with my Rohan purchases in the past but not with my latest purchase. I bought a pair of Rohan original bags. I did this because I bought a pair about 10 years ago which I am still wearing but are quite worn. The new ones are made from a different slippery and shiny material and are cut much wider in the leg than the real original ones which are much more comfortable, not shiny and don't look look like trousers best suited to a building site. Unfortunately I could not return them because I did wear them out on a walk just to see if I could keep them. Rohan is a good brand but this item was a dissapointment for me.”

Helpful Report

Posted 10 months ago

“Incredibly helpful staff, and superb quality gear!”

Helpful Report

Posted 10 months ago

“I started wearing Rohan clothing about 10 years ago and find it of mixed quality. E.g. coats poor quality, shirts great quality. In my experience, their lightweight waterproof jackets have very poor durability. On a new coat (prompting this review), the inner lining tore on my watch sleeve after only a few wears, then my other sleeve and even the back (attached photo). This coat hasn't been used under duress or even been under a heavy backpack. On the flipside, the shirts, especially the Equator, are great. Lightweight, durable, comfortable when hot and sweaty, and still smell fine after a few days wear when washing isn't an option. The pop buttons spoiled them slightly (especially on the cuffs which accidentally come undone easily). Rohan no longer seems to make the Equator, so I hope the replacement continues the high quality. I've had disappointing experiences with Rohan's replacement policy too. Most recently, Rohan instore staff and online customer service were telling me different things, and I didn't bother contacting them for the two more recent coats I've had issues with. I don't think companies appreciate what a pain it can be. I use a lot of light/ultralight gear, and coat-wise, I've found comparable similarly priced brands with much better quality (although it's difficult to find a good hood, and the competitor hoods aren't as good as the first Rohan coats I used).”

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Posted 10 months ago

“My husband and I bought two pairs of jeans each in the sale - great fit, great price”

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Posted 10 months ago

“I've been buying Rohan clothes for over 30 years and would recommend them for anyone who likes the outdoor life or travel. Practical designs are great for both, and the easy wash and dry facility is perfect for travel use.”

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Posted 10 months ago

“Love Rohan clothes . Looking for trousers for walking and everyday use for husband who is very picky. These seem excellent value in the Easter sale easy to order and collect at local store where able to try on too”

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Posted 10 months ago

“The garments were fine, one didn't fit but the jacket seems fine. But, we collected from the Swinfen shop which was empty of customers when we arrived, the lady at the desk was abrupt and unfriendly. She showed me to a changing room with no lights but did give me a small torch. She did not engage in any conversation and certainly didn't make me feel welcome, A man came in to serve and he did smile but obviously felt he couldn't chat. Another customer came in and he was also treated very curtly. We feel that we will not go back to the Swinfen shop after being Rohan customers for many years! The gentleman in the shop has always been very pleasant and helpful on past visits.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your recent experience. We would hope that every encounter with our customers is a positive one and sincerely apologise that on this occasion that was not the case. A member of our Customer Service team will be in contact shortly to discuss this matter further. Thank you for your time.

Posted 10 months ago

“Nice jeans....I have a long waist and short legs so the short fitting was perfect for me. Haven't actually worn them yet.”

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Posted 10 months ago

“I have been purchasing Rohan's product for two or three years now. Good quality clothing. Quick and easy to order online and a good pick-up service from their stores. Thank you.”

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Posted 10 months ago

“A big fan of Rohan. Not the cheapest but excellent quality pretty much guaranteed.”

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Posted 10 months ago

“In general I love Rohan trousers and over the years I've had many (and still have) of varying types, however those that i bought recently have been returned as they were definitely not up to the usual standard”

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Posted 10 months ago

“Rohan clothes fit me well so I can confidently buy on line. I got the jesns sent to the Beverley shop where the staff are lovely”

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Posted 10 months ago

“I’ve never been disappointed with Rohan products. They are extremely comfortable and great value when on special offer. It would be nice if ladies polo shirts were offered in different patterns, perhaps floral.”

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Posted 10 months ago

“Excellent hard wearing clothes”

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Posted 10 months ago

“As always products bought , first class .”

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Posted 10 months ago

“Best travel clothes you can buy. I now live in Texas USA but return home to uk and still always head to my stow Rohan store. Rob has a warm welcome and always shows me the latest products suited to me. Love it”

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Posted 10 months ago

“Very helpful in store (Chester) with sizing and clothing availability. Also recently purchased sale items online, swift service. All clothes are great quality. They wash and dry easily whilst travelling. Love the hidden pockets inside jackets. Stretch material very forgiving.”

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Posted 10 months ago

“Great beanies, nice fit and good quality”

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Posted 10 months ago

“Always liked Rohan but recently the quality doesn't seem quite so good. Mens trousers where the seam doesn't run true. Shirt where buttons don't fully align. Walking bags where zips fail. I still love Rohan technical products but need to check them over more before buying.”

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Posted 10 months ago

“I was very happy with Rohan's performance; the website, response time & the product. I was very unhappy with the delivery agent dpd. I was at the delivery point when dpd claimed they tried unsuccessfully to deliver. The bell was not rung nor did anyone try to contact me. They dropped the package at a collection point 2.5 miles away not even close to the nearest drop off point as they claimed. I contacted dpd online & they refused to move the package to the nearest drop point, the system does not allow it.”

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Posted 10 months ago

Rohan is rated 4.7 based on 8,099 reviews