Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.66

4.7 Rating 8,098 Reviews

93 %

of reviewers recommend Rohan

4.7

Based on 8,098 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality, comfortable clothes. Staff are helpful and efficient.”

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Posted 8 months ago

“Very baggy trousers”

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Posted 8 months ago

“Have used these underpants previously with the silver thread for sport and travelandveere some of the best fitting panysvvevever had saw these in the sale and bought another 3 of the same size I'm a a 32 waist so went for small good fit again. But not the silver thread this time so will have to see how they go but feel softer than my next or m&s one's. Of similar size.delivery prompt and as scheduled.”

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Posted 8 months ago

“very pleased, typical rohan quality.”

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Posted 8 months ago

“What a shame. I used to buy masses of items from Rohan, but ever since their policy of changing the names of garments year on year (in order to appeal to new customers, I was told in my local branch - Oxford), so that you can never find the same garment again easily, I've abandoned them. I have a lovely pair of "swift capri" trousers, with elasticated waist. No longer made, it would seem. My husband has a waterproof lined jacket, very light, that my son admired... Can I find it on the website now? Nope, the name doesn't exist any longer ("Mistral jacket"), or at least not in the same form.”

Helpful Report

Posted 8 months ago

“Express delivery failed to materialise. I was refunded but that as not what I needed when I order and paid for next day delivery.”

Helpful Report

Posted 9 months ago

Good Morning, Thank you so much for taking the time to share your feedback about your experience with Rohan. We truly appreciate your honesty and want to apologise for the inconvenience caused by the failed express delivery. Once again, we appreciate your feedback and thank you for bringing this matter to our attention. If we can offer any further assistance in the future, please do not hesitate to contact us. Warm regards, Rohan Customer Service

Posted 8 months ago

“Well made clothes that function well. Only criticism is that they are wrapped in plastic with no instructions about recycling.”

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Posted 9 months ago

“Wide range of excellent products for men and women, and delivery charges aren't too high”

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Posted 9 months ago

“Too long waist to crotch compared to leg length making them 1940 style high waisted.”

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Posted 9 months ago

“As always, excellent quality and a good fit. Although a tad expensive and don’t buy as often as I would, if they were a little cheaper. I know When I do buy, they will last a long time because of the quality.”

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Posted 9 months ago

“Excellent quality garments as always with convenient pick up at local store. However prices are becoming a little expensive. Compared to the likes of RAB.”

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Posted 9 months ago

“Been buying from Rohan for years - products are always great quality and long wearing. I recently ordered Jeans, they were delivered to my chosen store (Hebden bridge) promptly and the friendly shop staff informed me when my products had arrived in store - excellent service.”

Helpful Report

Posted 9 months ago

“I find that your shops rarely offer the sizes I need when I visit them. Due to this I tried ordering online and pick-up in store. Only you rdelivery times to stores are not quick enough - I come from Brussels to London and found the pre-ordered items took a week to arrive in-store. This was the limit of my stay in London. Common sense would suggest, as was experienced in pre-digital ages, that should the ordered items should they be available off the shelf in the store at the time of visit could be issued in lieu of the packegae actually arriving from your distribution centre... alas not possible - computer says no! REally stupid - where is the human over-ride and use of common sense. I had to make further visits to the store after keeping a daily watch obn emails before being able to access your products - Inefficient and a waste of time and money for me and clearly a loss of sales occurring on your part, let alone the awkward situation presented to your staff who could see the advantage of providing the same product to the customer in front of them and taking the delivery of my order to restock their inventory. I cannot tell you how annoyed I am that you have processes that stop common sense activities - especially as you have chosen to retreat behind the Brexit barricades and stoppped delivering to Mainland Europe. So, no, I cannot recommend you to anyone.”

Helpful Report

Posted 9 months ago

“Great to be able to order something reliably true to fit online and to be able to find a longer length in women’s trousers!”

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Posted 9 months ago

“Disappointed with the taper leg jeans, which I returned. What happened to the straight leg, narrow jeans, with the fly buttons? They were my go to jeans for years.”

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Posted 9 months ago

“I buy most of my outdoor and casual clothing from Rohan. I find their sizes suit me and feel the Knutsford shop staff provide good service.”

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Posted 9 months ago

“Fabulous company. Clothes are well made and last for years. The Hay on Wye shop is great. Staff are friendly and helpful.”

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Posted 9 months ago

“Get fashionable. Same functional clothing but please, a bit of modernisation. Oh and sort the woefully slow and expensive postage.”

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Posted 9 months ago

“good clothes and fabrics does what it says at a reasonable price for the quality”

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Posted 9 months ago

“Lovely efficient service. Went for the wrong size so having to exchange but the system worked well and my trousers are on their way back with no hassle. Disappointed that the carriage was so expensive to Guernsey DHL were very efficient and quick but I think Royal Mail would have been as quick and cheaper.”

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Posted 9 months ago

Rohan is rated 4.7 based on 8,098 reviews