Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.67

4.7 Rating 8,059 Reviews

94 %

of reviewers recommend Rohan

4.7

Based on 8,059 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a number of Rohan products. As advertised - They are very practical, hard-wearing and lightweight etc. Their customer service has always been good - in shop or online. However there are often niggles for me about some garments - probably due to cost cutting and reducing weight, or both. Women's bliuses/shirts have very small and fiddly buttons/buttonholes, the internal chest pockets are often too small and easy access not helped by stiff fiddly zips. Likewise some trousers have a textured button at the top rather than a press stud, which is very difficult to manage when one might be in a hurry and have cold wet hands! Do women ever use a back pocket on trousers - or a pocket at the back of the leg?! I'm not a particularly girlie woman, but do feel I'm wearing clothes basically designed for men all the time with eg drop in shoulder rather than raglan sleeves - at least raglan occasionally would be nice!”

Helpful Report

Posted 4 months ago

“I regularly shop at Rohan Knutsford. Jo and her team are fabulous, nothing is too much trouble. They know me by name and help me get the right clothing for my severe UV reaction. I make sure others with the same condition as myself are aware of the products Rohan sell.”

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Posted 4 months ago

“The trousers I have bought for the coming winter are the same high quality that Rohan has always given. Yes they are expensive, but their clothes last for years and are always easy to care for.”

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Posted 4 months ago

“Quality trousers especially attractive when available in a sale. Comfortable, smart and makes you feel that you’re looking your best. Durable, easily cleaned and retains its shape despite frequent washing. A must for every wardrobe as it is versatile and suitable for numerous occasions.”

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Posted 4 months ago

“Good service, good quality clothes, good sales discount.”

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Posted 4 months ago

“Have worn Rohan clothing for over 30 years now, with few exceptions the clothes have been long lasting, well fitting and perform exactly as advertised. Great for travel as the fast drying makes packing so easy”

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Posted 4 months ago

“I have got more Rohan in my house than my local Rohan shop.”

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Posted 4 months ago

“Just as expected”

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Posted 4 months ago

“Very pleased with my recent purchases, as always with Rohan they perform well and look good.”

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Posted 4 months ago

“Easy to purchase on line I like the hidden zip pocket and the expanding waistband on the linen trousers and culottes I purchased But my refund for items returned in store is very slow, it's been 7 working days now and I haven't heard anything.”

Helpful Report

Posted 4 months ago

“I love Rohan products, and would buy them in preference to others. The items I purchased this time were all good value and of the usual high quality I rely on from Rohan. It was the delivery which did not work smoothly. I opted for a home delivery as I had several items and did not wish to travel to my usual pick up point, the Rohan shop at Stratford upon Avon, as I would be using public transport. Also, my time has been used dealing with a close friend who is seriously ill. When I received an email from the delivery company informing me that it was going to the shop, I called Customer Service to discuss this. I was told to collect from the shop, and would receive a free delivery on a future order. I considered this. But when the order was delivered to an address close to the shop, and I was notified of this, I was concerned. I called Customer Service again, and was told they would instruct Stratford to post my order to my home address. After a few days, I called the shop, where no instruction was given by Customer service, and the staff were not aware that part of the order had been delivered next door. The lady who took my call was very helpful, she dealt with the whole thing extremely efficiently and was true to her word. I called Customer Service again to discuss the latest developments, but the person who took my call said she was a trainee, could not find any record of my last telephone conversation with Customer service,and that her supervisor was busy on another call. In short, she ciuld not do much for me. Fortunately, the parcel was delivered promptly to my home. I had been considering cancelling the whole order and vying not to shop at Rohan or recommend it to my friends an fellow ramblers.”

Helpful Report

Posted 4 months ago

“Been a customer of Rohan for over 40 years and I have always been satisfied with the quality, service and general helpfulness of the company. Hopefully I will continue to do so. Thank you.”

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Posted 5 months ago

“Been a huge Rohan fan for 40+ years and continue to be so. Bit pricey compared with competitors and colour palette has been a bit strange in recent times, but still my go to clothing choice.”

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Posted 5 months ago

“Excellent gear, always. However, get caught out every once in a while with sizing..!!! Do i never purchase now because heading off! But thank you for coming up with innovative clothing every season!”

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Posted 5 months ago

“I find the shorts comfortable and a good fit but I can’t fasten the press stud. I’m using a belt to cover up the fastening. I have arthritic hands and find fastenings difficult. Over the years your clothes have had buttons or bar hooks.”

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Posted 5 months ago

“Excellent service. Amazing products.”

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Posted 5 months ago

“Purchased Dry Dristrict Chinos and really like them. Great for wearing when wet and quite possibly for golf as well. Size fitting was perfect, so very happy with them.”

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Posted 5 months ago

“Happy with product- also all of the process to delivery. Thank you”

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Posted 5 months ago

“Great service. Love the clothes, always good fit and perfect for the job.”

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Posted 5 months ago

“The merchandise was as described and delivered promptly.”

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Posted 5 months ago

Rohan is rated 4.7 based on 8,059 reviews