Rocket Charities Reviews

Name: Rocket Charities
Rating: 4.90

4.9 Rating 226 Reviews

100 %

of reviewers recommend Rocket Charities

Company Reviews

Metrics

Info

4.9

Based on 226 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Rocket Charities:

Rocket Charities are the UK’s fundraising merchandise experts!

We’re here to help you use fundraising merchandise to achieve spectacular results.

Visit Website

Rocket Charities 5 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

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“Very quick response to request for Merchandise”

Helpful Report

Hi Anne, thank you for the feedback. As always, it was a pleasure to work with you.

“Jenny Feist was very accomodating and on an order which wasn't printed correctly she ensured replacements were sent in a timely manner. Overall she is very friendly and helpful and it's been a pleasure working with her. she will always try to price match too which as a charity helps us to keep using you.”

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“Lovely staff, quick to respond, great products”

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“No request is ever to difficult, Jenny and her team and so helpful and I could not recommend them highly enough. The final products are always first class.”

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“Brilliant service and product. Thanks so much!”

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“They were always very helpful and obliging”

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“We had to order some Charity merchandise in a very short period of time. Rocket not only listened, but acted and helped us get what we needed perfectly, and swiftly. We will definitely be using Rocket Charities again soon, and most probably for a very long time. Superb Customer Service!!!”

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“earlier than expected delivery, booking in process followed, great communication”

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“Friendly, patient staff and meeting all our requests despite tight deadlines and frequent issues and things changing.”

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“Rocket were hugely helpful in advising and getting together an order for an event with an extremely tight turnaround - we're very grateful!”

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“positive response to request for a repeat order hat was actioned quickly and effectively.”

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“We like the festival bracelets and Rockets Service was very good. Queries were responded to quickly and the order arrived in time. The reason/s the overall score is 'good' rather than 'very good' are: 1)The knots on the bracelet ends have a tendency to come undone. 2)Bracelets worn on a regular basis can become loose - i.e. the material slips more through the 'ball' fastening. 3)We would have preferred a lower minimum quantity to see how the bracelets sold. We appreciate for production this might not be feasible however we would have preferred the option for say 250 as a minimum rather than 500. So actually the score reduction is based on product rather than service.”

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“Solid and flexible customer service, Good product”

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“Provided me with two different medals for two events and both are fantastic quality and price!”

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Thanks beccy, They were great designs. Hope all the event go well. Thanks veena

“The order was very reasonably priced and the staff that I was contacted by were very helpful.”

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Hi James, thank you for your review, it was great working with you on your badges, Jenny

“Loved working with Rocket Charities, they were so attentive and helped me with all my queries.”

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Hi Hannah, thank you for your review, it was lovely working with on your vest and t-shirts, Jenny

“Jenny Feist is amazing. She always finds exactly what I am looking for and makes the transaction so simple. Nothing is ever too much trouble.”

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“T-shirts and banners looked great and were delivered quickly with a tight deadline. Thanks!”

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“Great customer service, product quality and time scales. Very polite and quick to respond to emails. Very happy customer :)”

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“They rushed through an order for a running vest so our London Marathon runner could wear it on the day.”

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Rocket Charities is rated 4.9 based on 226 reviews